I ordered a black tea and there were no other customers. It took 4 people to figure out how to make a hot tea. When one of the baristas asked the others if it was made already, they all shrugged. That barista should be the manager since she's the only one who clearly cared about customer service. Will definitely not be coming back.
Atmosphere: 3
Food: 4
Service: 1
May
Honestly, it’s always a mix whether my drinks taste good or not my peppermint mocha today was like 10 out of 10, but my apple crisp frap yesterday was like a 5 out of 10, they made the drink without whip cream which it’s supposed to have, had to ask for it on top and then they didn’t even do the sprinkles either and the syrup all separated and was already fallen to the bottom when I picked it up like 5 mins after it said it was done on the app. Not worth it in my opinion. You never know whether you get high quality drink or one where you take 2 sips and don’t finish it.
Atmosphere: 4
Food: 4
Service: 3
Brytney Lee
DO NOT GO TO THIS LOCATION IF YOU HAVE ANY KIND OF DIETARY RESTRICTION BECAUSE THEY WILL MAKE YOUR ORDER WRONG AND NOT CARE!!! I am a regular customer at this Starbucks location and I’m VERY disappointed by my experience with them. I am dairy free due to an allergy so I always order my drinks with no whip and coconut milk. When I arrived I noticed my order has whip cream on it. I politely said to the worker “hey I’m so sorry to be difficult but I need you to please remake this order because it has whip on it and I can’t confirm that it’s made with non dairy milk. This is due to an allergy not preference otherwise I’d just take it.” She rudely says “I can just scrape off the whip”. I replied again the same thing I had already told her “like I said this is due to an allergy so I need you to remake it. It’s not as simple as scraping the whip off.” Said says (with a rude tone): “okay well you are going to have to get back in line then (there was about 8 other people in line now)” so I (still politely) say: “I did mobile order for a reason, I’m on my way to work and can’t wait in that line. In this case I’d like a refund since I can’t drink this drink due to a mistake you made and won’t correct”. She says “well I can’t do that”. So I then say “in that case I’d like to speak to your manager now please.” I then am about to speak to the manager and explain the situation when she rudely says to me “I saw her use coconut milk so we can just scrape off the whip” so I then repeat to her what I already told the other worker: “this is due to an allergy not a preference so I’m going to either need a refund or my order remade in a timely manor. Because I asked for no whip and whip was put on it how can I trust that there’s coconut milk milk in there? Exactly I can’t so please if I could get a refund now I’d appreciate it.” And the manager had the audacity to say to me “ok. Sorry you aren’t getting your sweet treat before work”. They were so rude and condescending throughout the whole transaction all because they made a mistake and were too lazy to fix it.
Atmosphere: 1
Food: 1
Service: 1
Ryan Cruse
This is a Starbucks. The real reason this is 5 stars is the location! There is a large window that overlooks downtown and the people watching is spectacular. Sometimes you get a magician, sometimes homeless people scoping bicycles, mostly it's the fine people of Chico window shopping and Chico State students taking in the city. I highly recommend this place for Thursday night markets.
Atmosphere: 5
Food: 4
Service: 5
Komal K.
The interior design is very modern and clean. The food was done relatively quick (20 mins) given the line. However, I haven’t heard nice things about the employees.
Atmosphere: 5
Food: 4
Service: 3
Recommended dishes: Kale & Mushroom Egg Bites, Avocado Spread
It’s just a Starbucks. I’ve been to many of these in Hong Kong, US and Hawaii. This is the best. That includes the flagship in Seattle, which was my hangout 1991-1993!
Parking: Parking in downtown Chico is a disaster. New meters suck, the App is fussy to install, etc.Each time I go I see frustrated citizens of the once- vital downtown, struggling. Especially the older ones. Who built this city on rock and roll.
Atmosphere: 5
Food: 2
Service: 3
Leland Whitlock
Good place to get coffee and a snack. They make their drinks good here.
No thank you. I didn't care for the impersonal atmosphere.
Atmosphere: 2
Service: 3
Madison
Lovely store with super fast service. Great before work and they've never messed up my order at this location.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Early Morning Coffee Run
Decon Streakin
Best atmosphere and to enjoy that hot coffee☕
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Frappuccino, Creme Brulee Mocha Cranberry Bliss Bar, Early Morning Coffee Run, Pumpkin Spice Frappucino
Bo Browder
Very friendly and good looking
Atmosphere: 5
sleepy head
i came in to use the restroom accompanied by my boyfriend,, & two female employees were actively insulting me directly outside of the bathroom & even called over a third [male] employee to accompany them . they also complained that i used the hand dryer "six times ." the electric hand dryer is placed on the right side of the sink,, which blows directly into the sink, & i was trying to avoid getting water & soap suds blown directly into my face & hair due to their poor placement of the hand dryer . once i had exited the restroom & saw them, i told them that their words weren't very nice & unnecessary & explained why i had used the hand dryer as many times as i did & the female employees were snickering at me & were incredibly passive aggressive . they did not apologize & instead thanked me (?) in efforts to shut me down .i genuinely believe that if i did not have a man with me,, they would've been a lot more disrespectful to my face,, regardless of my level of kindness . as someone with social anxiety,, i found the staff to be incredibly disrespectful,, & people like this make it harder to go out & enjoy public spaces . i will not be returning & would not recommend this place to anyone,, even for a simple bathroom trip .
I ordered a black tea and there were no other customers. It took 4 people to figure out how to make a hot tea. When one of the baristas asked the others if it was made already, they all shrugged. That barista should be the manager since she's the only one who clearly cared about customer service. Will definitely not be coming back.
Atmosphere: 3
Food: 4
Service: 1
Honestly, it’s always a mix whether my drinks taste good or not my peppermint mocha today was like 10 out of 10, but my apple crisp frap yesterday was like a 5 out of 10, they made the drink without whip cream which it’s supposed to have, had to ask for it on top and then they didn’t even do the sprinkles either and the syrup all separated and was already fallen to the bottom when I picked it up like 5 mins after it said it was done on the app. Not worth it in my opinion. You never know whether you get high quality drink or one where you take 2 sips and don’t finish it.
Atmosphere: 4
Food: 4
Service: 3
DO NOT GO TO THIS LOCATION IF YOU HAVE ANY KIND OF DIETARY RESTRICTION BECAUSE THEY WILL MAKE YOUR ORDER WRONG AND NOT CARE!!!
I am a regular customer at this Starbucks location and I’m VERY disappointed by my experience with them. I am dairy free due to an allergy so I always order my drinks with no whip and coconut milk. When I arrived I noticed my order has whip cream on it. I politely said to the worker “hey I’m so sorry to be difficult but I need you to please remake this order because it has whip on it and I can’t confirm that it’s made with non dairy milk. This is due to an allergy not preference otherwise I’d just take it.” She rudely says “I can just scrape off the whip”. I replied again the same thing I had already told her “like I said this is due to an allergy so I need you to remake it. It’s not as simple as scraping the whip off.” Said says (with a rude tone): “okay well you are going to have to get back in line then (there was about 8 other people in line now)” so I (still politely) say: “I did mobile order for a reason, I’m on my way to work and can’t wait in that line. In this case I’d like a refund since I can’t drink this drink due to a mistake you made and won’t correct”. She says “well I can’t do that”. So I then say “in that case I’d like to speak to your manager now please.”
I then am about to speak to the manager and explain the situation when she rudely says to me “I saw her use coconut milk so we can just scrape off the whip” so I then repeat to her what I already told the other worker: “this is due to an allergy not a preference so I’m going to either need a refund or my order remade in a timely manor. Because I asked for no whip and whip was put on it how can I trust that there’s coconut milk milk in there? Exactly I can’t so please if I could get a refund now I’d appreciate it.” And the manager had the audacity to say to me “ok. Sorry you aren’t getting your sweet treat before work”. They were so rude and condescending throughout the whole transaction all because they made a mistake and were too lazy to fix it.
Atmosphere: 1
Food: 1
Service: 1
This is a Starbucks. The real reason this is 5 stars is the location! There is a large window that overlooks downtown and the people watching is spectacular. Sometimes you get a magician, sometimes homeless people scoping bicycles, mostly it's the fine people of Chico window shopping and Chico State students taking in the city. I highly recommend this place for Thursday night markets.
Atmosphere: 5
Food: 4
Service: 5
The interior design is very modern and clean. The food was done relatively quick (20 mins) given the line. However, I haven’t heard nice things about the employees.
Atmosphere: 5
Food: 4
Service: 3
Recommended dishes: Kale & Mushroom Egg Bites, Avocado Spread
Yummy food and nice people
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Starbucks Blonde Espresso Roast, Vanilla Bean Crème Frappuccino Blended Crème, Bacon Gouda & Egg Sandwich
Always nice staff. Very helpful. Very clean too. Drinks are always as ordered.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Starbucks Blonde Espresso Roast
It’s just a Starbucks. I’ve been to many of these in Hong Kong, US and Hawaii. This is the best. That includes the flagship in Seattle, which was my hangout 1991-1993!
Parking: Parking in downtown Chico is a disaster. New meters suck, the App is fussy to install, etc.Each time I go I see frustrated citizens of the once- vital downtown, struggling. Especially the older ones. Who built this city on rock and roll.
Atmosphere: 5
Food: 2
Service: 3
Good place to get coffee and a snack. They make their drinks good here.
Atmosphere: 4
Food: 4
Service: 5
Great
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
No thank you. I didn't care for the impersonal atmosphere.
Atmosphere: 2
Service: 3
Lovely store with super fast service. Great before work and they've never messed up my order at this location.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Early Morning Coffee Run
Best atmosphere and to enjoy that hot coffee☕
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Frappuccino, Creme Brulee Mocha Cranberry Bliss Bar, Early Morning Coffee Run, Pumpkin Spice Frappucino
Very friendly and good looking
Atmosphere: 5
i came in to use the restroom accompanied by my boyfriend,, & two female employees were actively insulting me directly outside of the bathroom & even called over a third [male] employee to accompany them . they also complained that i used the hand dryer "six times ." the electric hand dryer is placed on the right side of the sink,, which blows directly into the sink, & i was trying to avoid getting water & soap suds blown directly into my face & hair due to their poor placement of the hand dryer . once i had exited the restroom & saw them, i told them that their words weren't very nice & unnecessary & explained why i had used the hand dryer as many times as i did & the female employees were snickering at me & were incredibly passive aggressive . they did not apologize & instead thanked me (?) in efforts to shut me down .i genuinely believe that if i did not have a man with me,, they would've been a lot more disrespectful to my face,, regardless of my level of kindness . as someone with social anxiety,, i found the staff to be incredibly disrespectful,, & people like this make it harder to go out & enjoy public spaces . i will not be returning & would not recommend this place to anyone,, even for a simple bathroom trip .
Atmosphere: 1
Service: 1
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