As appealing as it looks, the employees are not trained at all, and the service reflects it. Would not recommend the disapointment!
Heather Viscardo Cloke
I placed a large order for a work event directly through the company’s website (not a third-party service). Unfortunately, several meals were missing from our order, and despite reaching out for assistance, no resolution or refund has been provided. I was informed that a case had been opened, but I have yet to receive any follow-up. This experience was extremely disappointing and reflects poorly on their customer service. As a result, our office will not be ordering from this establishment again.
Owen Larson
Just ate at the Burleson, TX location and had a great experience. I believe Benson was his name, excellent service and professional demeanor…. highly recommend!
Jacob Pak
Super cheap and healthy(ish) food!
Atmosphere: 5
Food: 5
Service: 5
Vicky Chang
The service was excellent
J Pereira
Very kind
Christy Miller
They are awesome!!!!
Atmosphere: 5
Food: 5
Service: 5
Michelle Staton
I had a horrible experience on Saturday, September 20th around 9:30 pm at your midstate mall location. The experience lasted about 30 minutes starting with a 10 minute wait in line. When I was finally served, the food options I preferred were out and there was an additional 15 minute wait for brown rice and grilled chicken. For context, I am a mom and decided to take a break last night and feed my family cava for dinner. My children were waiting for me in the car and I did not have 15 minutes to wait. So instead of brown rice, I settled for white rice and instead of regular grilled chicken, I asked the girl serving me if I could substitute the harissa chicken and shawarma chicken due to the inconvenience. The young lady said it was ok, however at check out, the cashier was confused and attempted to charge me for Harissa and shawarma chicken prices. I explained to her that I preferred grilled chicken but due to the wait asked for harissa chicken and shawarma chicken as a substitute. The cashier then left the register to go ask a manager and came back saying she could waive two children pitas and charge for one bowl and kids pita. I agreed and gave her $25 to pay, however she didn’t know how to process my transaction and asked a coworker to help. The coworker proceeded ring up my transaction and charge me full price while using my rewards to redeem the two children’s pitas. I objected and told her what the previous cashier had promised. When the second cashier couldn’t complete my transaction properly, I asked for manager who then came to assist. When I explained the issue to the manager she said for the inconvenience that she’d only charge me for the bowl and waive the 3 kids pitas. When I told her that I handed the previous cashier $25, she got confused and said ok and was about to take my full $25. In disbelief I asked what she was doing and she stammered on her words attempting the settle the transaction with my $25 which was not what she promised me. At that point was grew impatient and frustrated and asked for my money back so that I could take my business elsewhere. I left CAVA empty handed with no food for my family because no one knew what they were doing and wasted my time! Today I checked my rewards account and saw that 2000 of my CAVA points have been redeemed despite I didn’t receive a meal. This experience has deeply soured my perception of cava and the competency of the staff. I will never go to that location EVER again! I want my points back as well!
Michaela Reese
Absolutely do not waste your money here. I just spent the last 1 hour going in and out of the Town Madison AL store 3 times and was told I couldn’t have a refund because i ordered online. Now I have no food, I’m out $16, and wasted my time while other places were closing.
Picture me, ordering online 45 MINUTES before close, picking up my bowl in the drive through, and seeing a bowl with 3 bites worth of food. I pulled around, parked, and went inside demanding a refund. The tall employee cleaning said “yea, we were out of half the stuff you ordered” they did not tell me this before i left the first time. Keep in mind, they don’t close for 45+ MINUTES!!! I demand a phone number of CAVA support and the employee went to the back, googled cava support, came back, and gave me the number of the California Virtual Academies. In California. I called it in the parking lot, heard that, and went back inside and demanded the GMs cell phone number. He gave it to me, and after calling her twice, she told me the same spiel. Can’t refund an online order. You have to go through an email support line with someone overseas no doubt to get the refund(who knows how long this will take?) Oh but I was welcome to come in tomorrow for a replacement bowl. NOT. First and last visit here. Embarrassing.
Rich Wigginton
Terrible service and only half the advertised portion. Disgraceful
Eyra was so sweet when ringing us up. The food is always sooo good!
Atmosphere: 5
Food: 5
Service: 5
Krystal Rodriguez
The service I received was super Ruby the manager was very nice and made sure that my order wasn’t missing anything the food was super good and warm
Atmosphere: 5
Food: 5
Service: 5
Esme Rodriguez
I really enjoy coming to this CAVA for Sunday lunch. Ruby is always here with a smile on her face making sure my order is out quickly and fresh. Great job, will definitely keep coming back
Atmosphere: 5
Food: 4
Service: 5
Alan Magdangal
The food here is delicious, it can get loud inside the restaurant but what else would you expect when their staff is nice and friendly, Ruby made sure i had everything i needed and suggested i try their special juices
As appealing as it looks, the employees are not trained at all, and the service reflects it. Would not recommend the disapointment!
I placed a large order for a work event directly through the company’s website (not a third-party service). Unfortunately, several meals were missing from our order, and despite reaching out for assistance, no resolution or refund has been provided. I was informed that a case had been opened, but I have yet to receive any follow-up. This experience was extremely disappointing and reflects poorly on their customer service. As a result, our office will not be ordering from this establishment again.
Just ate at the Burleson, TX location and had a great experience. I believe Benson was his name, excellent service and professional demeanor…. highly recommend!
Super cheap and healthy(ish) food!
Atmosphere: 5
Food: 5
Service: 5
The service was excellent
Very kind
They are awesome!!!!
Atmosphere: 5
Food: 5
Service: 5
I had a horrible experience on Saturday, September 20th around 9:30 pm at your midstate mall location. The experience lasted about 30 minutes starting with a 10 minute wait in line. When I was finally served, the food options I preferred were out and there was an additional 15 minute wait for brown rice and grilled chicken. For context, I am a mom and decided to take a break last night and feed my family cava for dinner. My children were waiting for me in the car and I did not have 15 minutes to wait. So instead of brown rice, I settled for white rice and instead of regular grilled chicken, I asked the girl serving me if I could substitute the harissa chicken and shawarma chicken due to the inconvenience. The young lady said it was ok, however at check out, the cashier was confused and attempted to charge me for Harissa and shawarma chicken prices. I explained to her that I preferred grilled chicken but due to the wait asked for harissa chicken and shawarma chicken as a substitute. The cashier then left the register to go ask a manager and came back saying she could waive two children pitas and charge for one bowl and kids pita. I agreed and gave her $25 to pay, however she didn’t know how to process my transaction and asked a coworker to help. The coworker proceeded ring up my transaction and charge me full price while using my rewards to redeem the two children’s pitas. I objected and told her what the previous cashier had promised. When the second cashier couldn’t complete my transaction properly, I asked for manager who then came to assist. When I explained the issue to the manager she said for the inconvenience that she’d only charge me for the bowl and waive the 3 kids pitas. When I told her that I handed the previous cashier $25, she got confused and said ok and was about to take my full $25. In disbelief I asked what she was doing and she stammered on her words attempting the settle the transaction with my $25 which was not what she promised me. At that point was grew impatient and frustrated and asked for my money back so that I could take my business elsewhere. I left CAVA empty handed with no food for my family because no one knew what they were doing and wasted my time! Today I checked my rewards account and saw that 2000 of my CAVA points have been redeemed despite I didn’t receive a meal. This experience has deeply soured my perception of cava and the competency of the staff. I will never go to that location EVER again! I want my points back as well!
Absolutely do not waste your money here. I just spent the last 1 hour going in and out of the Town Madison AL store 3 times and was told I couldn’t have a refund because i ordered online. Now I have no food, I’m out $16, and wasted my time while other places were closing. Picture me, ordering online 45 MINUTES before close, picking up my bowl in the drive through, and seeing a bowl with 3 bites worth of food. I pulled around, parked, and went inside demanding a refund. The tall employee cleaning said “yea, we were out of half the stuff you ordered” they did not tell me this before i left the first time. Keep in mind, they don’t close for 45+ MINUTES!!! I demand a phone number of CAVA support and the employee went to the back, googled cava support, came back, and gave me the number of the California Virtual Academies. In California. I called it in the parking lot, heard that, and went back inside and demanded the GMs cell phone number. He gave it to me, and after calling her twice, she told me the same spiel. Can’t refund an online order. You have to go through an email support line with someone overseas no doubt to get the refund(who knows how long this will take?) Oh but I was welcome to come in tomorrow for a replacement bowl. NOT. First and last visit here. Embarrassing.
Terrible service and only half the advertised portion. Disgraceful
Restaurantji Recommends
Love all the food here, very delicious
Food: 5
Service: 5
Eyra was so sweet when ringing us up. The food is always sooo good!
Atmosphere: 5
Food: 5
Service: 5
The service I received was super Ruby the manager was very nice and made sure that my order wasn’t missing anything the food was super good and warm
Atmosphere: 5
Food: 5
Service: 5
I really enjoy coming to this CAVA for Sunday lunch. Ruby is always here with a smile on her face making sure my order is out quickly and fresh. Great job, will definitely keep coming back
Atmosphere: 5
Food: 4
Service: 5
The food here is delicious, it can get loud inside the restaurant but what else would you expect when their staff is nice and friendly, Ruby made sure i had everything i needed and suggested i try their special juices
Atmosphere: 5
Food: 5
Service: 5
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