Spoke with the manager regarding extra sauce that I did not get. She was very rude and disrespectful. She tried to turn it around on me like it was my fault that I didn't order the correct salsa. She went on to list all of the salsa's that they have.I informed her I do not work there and I do not know all of the specific names of the sauces that they offer.Also I called twice to make sure that my order was processed correctly I order at least three times a month and spend a lot of money at least eighty dollars.I hope the owner reads this review for I will no longer order from them
Service: 1
Serhat K. YILMAZ
Best favorite surf&turf and baha California cuisine to taste…fresh, value, delicious
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Atlantic Salmon Burrito, Roasted Chipotle Salsa, Original Fish Taco Two Taco Plate
Eric Little
So apparently making a proper burrito is not being taught to the Rubio's staff members. I ordered the new Langostino burrito. $20 with tip. I always tip. What was given to me was a loosely wrapped tortilla with its ingredients falling all over the plate. I expressed dismay to the person who delivered it only to be met with a blank stare. So I grabbed a fork and made it a bowl. Tasted good. But I was hoping for a burrito as promised. Not the first time this has happened at this location. Won't be the last im sure.
Atmosphere: 3
Food: 4
Service: 3
RaulAndres
First, The burrito was mostly rice, i didn't see any bacon inside. Then they charge me $17 for a burrito and a small drink way to high. The burrito they didn't fold it well it was loose. The only good thing was the homemade lemonade. Don't come to this location, the food is bad.
Atmosphere: 3
Food: 1
Service: 3
Lucio S.
Been visiting Rubio's all around OC and San Bernardino county and never ever had a single problem with their personal, today 11/12/2023 my family and I stopped here to get some delicious gourmet shrimp tacos then they didn't put avocado on them, I've asked the girl about it then she said she didn't know so she wanted to charge me extra for something that was already paid for
LDR Stan
Everything, especially the food, was amazing! Also May deserves employee of the month AND a raise!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salsa Bar, Chocolate Chip Dulce Cookie, Bean
Stephanie F.
I ordered a fish burrito and it was over $14, and appeared to have one fish stick in it? That's what it seemed like. I did not get the delicious food other reviewers are talking about.
Karen Kinder
Air conditioner wasn't working and it was really warm. Luckily, they had an outside patio to you in. Food was yummy.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Two Original Fish Tacos
Jirani Harris
Very good. Can get pricey but it is good.
Atmosphere: 4
Food: 4
Service: 5
Omar A.
Looks like only high schoolers working there now. Everyone one was kind, but the food was not as good as it used to be. Wouldn't go back.
Girl with the red hair look like she was mad to be at work. I ordered a meal and an additional shrimp taco. She asked me what kind. I asked what are the choices. She points behind her and says "Read the top three" I'm about to pay $20 for a meal and she can't do me the courtesy of listing their options and instead has a bad attitude, points to a sign and tells me to read. I left.
Atmosphere: 1
Food: 1
Service: 1
Stephanie
The food was delicious but unfortunately two of their cooks in the back were really rude. They were going to close in 5 minutes and wanted us to rush our order and kept rolling his eyes on me. If they need to close they should lock their doors and not demonstrate attitude. Customer service should improve and be friendlier. I expect better from Rubio's since their food is always great but not their staff.
Malachi Beauregard
Hana is so nice and has incredible customer service. That you g lady deserves a promotion.
John
Shrimp Nachos, And a soda, and my girls good times.
Atmosphere: 4
Food: 5
Service: 3
Tyrantfan M
Wonderful food that fits the bill each time.But I think there was an issue with plumbing when I went the last two times. The sitting area had a powerful odor that inspired me to eat in my car and go home the last two times I was there.That being placed to the side, service and food where and and has continued to be awesome.
Spoke with the manager regarding extra sauce that I did not get. She was very rude and disrespectful. She tried to turn it around on me like it was my fault that I didn't order the correct salsa. She went on to list all of the salsa's that they have.I informed her I do not work there and I do not know all of the specific names of the sauces that they offer.Also I called twice to make sure that my order was processed correctly I order at least three times a month and spend a lot of money at least eighty dollars.I hope the owner reads this review for I will no longer order from them
Service: 1
Best favorite surf&turf and baha California cuisine to taste…fresh, value, delicious
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Atlantic Salmon Burrito, Roasted Chipotle Salsa, Original Fish Taco Two Taco Plate
So apparently making a proper burrito is not being taught to the Rubio's staff members. I ordered the new Langostino burrito. $20 with tip. I always tip. What was given to me was a loosely wrapped tortilla with its ingredients falling all over the plate. I expressed dismay to the person who delivered it only to be met with a blank stare. So I grabbed a fork and made it a bowl. Tasted good. But I was hoping for a burrito as promised. Not the first time this has happened at this location. Won't be the last im sure.
Atmosphere: 3
Food: 4
Service: 3
First, The burrito was mostly rice, i didn't see any bacon inside. Then they charge me $17 for a burrito and a small drink way to high. The burrito they didn't fold it well it was loose. The only good thing was the homemade lemonade. Don't come to this location, the food is bad.
Atmosphere: 3
Food: 1
Service: 3
Been visiting Rubio's all around OC and San Bernardino county and never ever had a single problem with their personal, today 11/12/2023 my family and I stopped here to get some delicious gourmet shrimp tacos then they didn't put avocado on them, I've asked the girl about it then she said she didn't know so she wanted to charge me extra for something that was already paid for
Everything, especially the food, was amazing! Also May deserves employee of the month AND a raise!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salsa Bar, Chocolate Chip Dulce Cookie, Bean
I ordered a fish burrito and it was over $14, and appeared to have one fish stick in it? That's what it seemed like. I did not get the delicious food other reviewers are talking about.
Air conditioner wasn't working and it was really warm. Luckily, they had an outside patio to you in. Food was yummy.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Two Original Fish Tacos
Very good. Can get pricey but it is good.
Atmosphere: 4
Food: 4
Service: 5
Looks like only high schoolers working there now. Everyone one was kind, but the food was not as good as it used to be. Wouldn't go back.
Restaurantji Recommends
Girl with the red hair look like she was mad to be at work. I ordered a meal and an additional shrimp taco. She asked me what kind. I asked what are the choices. She points behind her and says "Read the top three" I'm about to pay $20 for a meal and she can't do me the courtesy of listing their options and instead has a bad attitude, points to a sign and tells me to read. I left.
Atmosphere: 1
Food: 1
Service: 1
The food was delicious but unfortunately two of their cooks in the back were really rude. They were going to close in 5 minutes and wanted us to rush our order and kept rolling his eyes on me. If they need to close they should lock their doors and not demonstrate attitude. Customer service should improve and be friendlier. I expect better from Rubio's since their food is always great but not their staff.
Hana is so nice and has incredible customer service. That you g lady deserves a promotion.
Shrimp Nachos, And a soda, and my girls good times.
Atmosphere: 4
Food: 5
Service: 3
Wonderful food that fits the bill each time.But I think there was an issue with plumbing when I went the last two times. The sitting area had a powerful odor that inspired me to eat in my car and go home the last two times I was there.That being placed to the side, service and food where and and has continued to be awesome.
Atmosphere: 3
Food: 5
Service: 5