I really don't judge a place based on a one time experience, but i live close by and it's always hit or miss with them, zero consistency on their service. I came today and used the drive through, and its completely garbage, the ai system takes forever to acknowledge your order and when i pulled up to the next window, they told me they didn't get the order, the ai erased it. So they take my order and when i got home i had a western bacon in my bag when i clearly said i wanted a big carl. I ordered a couple other thing for my family that's why i didn't noticed they charged me for the wrong product, plus the lady was on her phone texting for a while until she decided to tell me my order didn't go through, the whole thing took like 10 min between the garbage ai and the clueless register lady. They clearly are understaffed because mistakes like that are common there, but that doesn't excuse them. I think there's better options and even another carls jr not too far in Broadway st where you'll get more for your money and better service as well.
Atmosphere: 1
Food: 3
Service: 1
Chris Celis
I seldom go to fast foods but I have experienced a few. This by far is the worst experience I had. It starts with the drive thru AI which got my order all wrong. Stop using it please!!! I got to the window verified my order was wrong and was redone manually by the guy at the take windows. Inspite of that the order still came out wrong. I called it in and for them to correct the order. The lady at the branch blamed me for the wrong order because she said I verified the AI order. That is not true. In fact, I repeated the order at the window. What I got from the lady was a mouthful of attitude. Please stay away from this branch.
Atmosphere: 1
Food: 2
Service: 1
Christian Estrada
Messed up our order, didnt have the items in order, then gave us majority of the correct items but the fries and nuggets were super cold still. Kind of a let down
Food: 1
Service: 2
Joyce Ricci
Went through the drive through. Ordered from your AI bot. That was fine, because what I ordered and the price on the screen was correct. The Big Carl sandwich for $6.59+ tax, (which includes two patties, cheese and lettuce). Ordered onion rings. Total tab, around $12. Not much to some, but a treat for me. I was told to park out front to wait for the “freshly cooked” onion rings. That’s fine too, even though there were zero customers inside or out of the restaurant. That should have been my clue.
Halfway home I reached into the bag to grab an onion ring to eat on the road. They were hot, but there were exactly four onion rings in the container! You do the math. So pissed!! But rush hour, so didn’t turn around. When I got home, this is what the burger looked like. One hard burger (not two), cold, hard-around-the-edges bun. Please note the lack of/condition of the lettuce.
But the “staff!” They are the ones who prepare and serve your food, represent your company and your brand. They are responsible for feeding your customers. Again, congrats on the new AI bot order taker, but I hope that this is not the kind of staff that some of us are fighting for, to receive a $15/hr. minimum wage. Or are they just profoundly disgusted by what they are forced to serve?
I have lived near this location for a “LOT” of years. It has been in steady decline. I used to prefer Carl’s Jr., but this is the worst this location has ever been. So disappointed! Won’t be coming back.
Food: 1
Service: 1
k b
Large Carl's Jr and it is immaculate.
I buy three things from Carl's Junior:
1. Zucchini extra crisp 2. Black coffee 3. I love their cola formulation it's strong and good
Atmosphere: 5
Food: 5
Service: 5
Justin Holder
Don’t go here this is horrible I’m delivery driver in the area asked to use the bathroom was told for customers only offered to buy something to use the bathroom both management and hour manager told me thank you get out of the restaurant very very very rude I will come back or pick delivery here I will reporting to hr. On third what joke older blonde lady was the one that said get out you don’t treat people like this I’ll never go back
Atmosphere: 1
Food: 1
Service: 1
Anyadi Heredia
Guacamole burger was good(as usual at any Carls Jr). Restaurant was empty inside. But still chose to use the drive-thru because I was in a rush. The lady in the drive thru seemed to not understand when I asked about the menu. Despite the restaurant not being busy they had me parked at the front and wait for my order :/.
Atmosphere: 3
Food: 5
Service: 2
Anthony Lott
Horrible experience at this location. I will NEVER shop here again. Gave us old food then got mad because we wanted a refund, like we made the Un edible food!
Atmosphere: 1
Food: 1
Service: 1
Katherine Kilman
Wow is all I can say!! The woman behind the counter told me to say please to get the bathroom code!! Took me back to grade school!
Atmosphere: 4
Food: 5
Service: 1
Jeffrey
Bought 3 burgers and large fries. Fries were cold and hard like they sitting for hours. The burgers were dry and in hard cold buns. Threw them in the trash but fed one to the dog roaming the area. The only good thing was quick service, but crap food. I called up the place and was told to bring them back for an exchange. Not picking thru the trash and wasting the gas. The dog ate his, though, so it wasn't a total waste.
Don’t waste your time here, the shift lead has horrible customer service. I had a coupon for a free burger with a purchase of anything so i order an fries and burger, she was like no it’s buy an burger get one for a $1 i know how to read so i try showing her the it wouldn’t look at it just go I don’t have for free. I tried using the self serve cash register press the wrong one button go to edit but you need a manager pin to do so when I ask her to help remove it she go cancel the whole thing “ I can’t needs you” “ no cancel it” rolled her eyes then walk around annoyed like sorry I’m asking you to do your job. Unhelpful and rude. The shift lead that working at 1pm May 30 2025 needs to be let go or better trained. So I went to the one by the Hst trolley instead and theses guys are amazing
I really don't judge a place based on a one time experience, but i live close by and it's always hit or miss with them, zero consistency on their service. I came today and used the drive through, and its completely garbage, the ai system takes forever to acknowledge your order and when i pulled up to the next window, they told me they didn't get the order, the ai erased it. So they take my order and when i got home i had a western bacon in my bag when i clearly said i wanted a big carl. I ordered a couple other thing for my family that's why i didn't noticed they charged me for the wrong product, plus the lady was on her phone texting for a while until she decided to tell me my order didn't go through, the whole thing took like 10 min between the garbage ai and the clueless register lady. They clearly are understaffed because mistakes like that are common there, but that doesn't excuse them. I think there's better options and even another carls jr not too far in Broadway st where you'll get more for your money and better service as well.
Atmosphere: 1
Food: 3
Service: 1
I seldom go to fast foods but I have experienced a few. This by far is the worst experience I had. It starts with the drive thru AI which got my order all wrong. Stop using it please!!! I got to the window verified my order was wrong and was redone manually by the guy at the take windows. Inspite of that the order still came out wrong. I called it in and for them to correct the order. The lady at the branch blamed me for the wrong order because she said I verified the AI order. That is not true. In fact, I repeated the order at the window. What I got from the lady was a mouthful of attitude. Please stay away from this branch.
Atmosphere: 1
Food: 2
Service: 1
Messed up our order, didnt have the items in order, then gave us majority of the correct items but the fries and nuggets were super cold still. Kind of a let down
Food: 1
Service: 2
Went through the drive through. Ordered from your AI bot. That was fine, because what I ordered and the price on the screen was correct. The Big Carl sandwich for $6.59+ tax, (which includes two patties, cheese and lettuce). Ordered onion rings. Total tab, around $12. Not much to some, but a treat for me. I was told to park out front to wait for the “freshly cooked” onion rings. That’s fine too, even though there were zero customers inside or out of the restaurant. That should have been my clue.
Halfway home I reached into the bag to grab an onion ring to eat on the road. They were hot, but there were exactly four onion rings in the container! You do the math. So pissed!! But rush hour, so didn’t turn around. When I got home, this is what the burger looked like. One hard burger (not two), cold, hard-around-the-edges bun. Please note the lack of/condition of the lettuce.
But the “staff!” They are the ones who prepare and serve your food, represent your company and your brand. They are responsible for feeding your customers. Again, congrats on the new AI bot order taker, but I hope that this is not the kind of staff that some of us are fighting for, to receive a $15/hr. minimum wage. Or are they just profoundly disgusted by what they are forced to serve?
I have lived near this location for a “LOT” of years. It has been in steady decline. I used to prefer Carl’s Jr., but this is the worst this location has ever been. So disappointed! Won’t be coming back.
Food: 1
Service: 1
Large Carl's Jr and it is immaculate.
I buy three things from Carl's Junior:
1. Zucchini extra crisp
2. Black coffee
3. I love their cola formulation it's strong and good
Atmosphere: 5
Food: 5
Service: 5
Don’t go here this is horrible I’m delivery driver in the area asked to use the bathroom was told for customers only offered to buy something to use the bathroom both management and hour manager told me thank you get out of the restaurant very very very rude I will come back or pick delivery here I will reporting to hr. On third what joke older blonde lady was the one that said get out you don’t treat people like this I’ll never go back
Atmosphere: 1
Food: 1
Service: 1
Guacamole burger was good(as usual at any Carls Jr). Restaurant was empty inside. But still chose to use the drive-thru because I was in a rush.
The lady in the drive thru seemed to not understand when I asked about the menu. Despite the restaurant not being busy they had me parked at the front and wait for my order :/.
Atmosphere: 3
Food: 5
Service: 2
Horrible experience at this location. I will NEVER shop here again. Gave us old food then got mad because we wanted a refund, like we made the Un edible food!
Atmosphere: 1
Food: 1
Service: 1
Wow is all I can say!! The woman behind the counter told me to say please to get the bathroom code!! Took me back to grade school!
Atmosphere: 4
Food: 5
Service: 1
Bought 3 burgers and large fries. Fries were cold and hard like they sitting for hours. The burgers were dry and in hard cold buns. Threw them in the trash but fed one to the dog roaming the area. The only good thing was quick service, but crap food. I called up the place and was told to bring them back for an exchange. Not picking thru the trash and wasting the gas. The dog ate his, though, so it wasn't a total waste.
Food: 1
Service: 3
Restaurantji Recommends
Food to go always made mistakes
Atmosphere: 1
Food: 3
Service: 2
Recommended dishes: Cheeseburger
Always good 👌
Atmosphere: 5
Food: 5
Service: 5
Food is good but expensive.
Atmosphere: 4
Food: 5
Service: 3
Yeah so except EBT
Atmosphere: 5
Food: 5
Service: 5
Don’t waste your time here, the shift lead has horrible customer service. I had a coupon for a free burger with a purchase of anything so i order an fries and burger, she was like no it’s buy an burger get one for a $1 i know how to read so i try showing her the it wouldn’t look at it just go I don’t have for free. I tried using the self serve cash register press the wrong one button go to edit but you need a manager pin to do so when I ask her to help remove it she go cancel the whole thing “ I can’t needs you” “ no cancel it” rolled her eyes then walk around annoyed like sorry I’m asking you to do your job. Unhelpful and rude. The shift lead that working at 1pm May 30 2025 needs to be let go or better trained. So I went to the one by the Hst trolley instead and theses guys are amazing
Atmosphere: 1
Food: 1
Service: 1
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