Chipotle Mexican Grill

Ordered online. Rice is super salty.

Food: 1

I don’t know what has gone on with this place but the last few times I’ve come here, it has been bad service, with the server giving attitude and hardly any protein in my bowl to where I had to ask for another scoop because the amount they gave me was only had a scoop full. Then I ordered a side of chips, I should have taken it out and check it because when I got home the chip bag had only like 10 chips inside. What is up with that??? Very disappointed.

Atmosphere: 3

Food: 2

Service: 2

Always a disappointment when I come here. I live right around the corner and any Chipotle will better than this one. They just don’t handle your food with respect. The burrito is always busted and the work area is always disgusting. It’s just an uncomfortable atmosphere period.

Atmosphere: 1

Food: 1

Service: 1

Garbage service. Literally walked away and pretended we difn't exist when we walked up. 😂

Atmosphere: 1

Food: 1

Service: 1

Apparently they charge $1.70 to put a normal amount of shredded cheese in your bowl now, and I’ve never seen the grill here clean it’s always filthy.

Worst place to eat....
Place super dirty be careful

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Chicken Burrito

They spend so much time making take out orders they only have one person for the long line of people waiting to offer! Those in line are always second to anything else going due to lack of staff. Drink area is always dirty, tables are always dirty. Maybe if the CEO took a pay cut they could afford more people!

Atmosphere: 2

Food: 4

Service: 2

Dining room is always trashed. Ridiculous that you cant spare a person to tidy up by wiping down tables, pushing in chairs, and spot sweeping the floor for debris.

The drink station/soda fountain is always sticky and disgusting.

Atmosphere: 1

Food: 2

Service: 2

*Disappointing Experience at Chipotle Chula Vista*

I visited the Chipotle location in Chula Vista, CA, and was thoroughly disappointed with the state of the restaurant. Upon entering, I was greeted by a scene of disorganization and neglect.

- Tables were littered with leftover food and dirty, with no apparent effort to clean them.
- Chairs were scattered haphazardly throughout the restaurant, many of which were also dirty.
- The soda dispenser was malfunctioning, making it difficult to get a drink.
- To make matters worse, there were no straws or lids available for soda cups.
- The menu was also incomplete, with no lemonade or watermelon drinks available (as shown in the attached picture).

Overall, my experience was marred by a lack of attention to detail and a general sense of disarray. I hope the management takes steps to address these issues and provide a cleaner, more welcoming environment for customers.

*Rating one star

Atmosphere: 1

Food: 3

Service: 2

Recommended dishes: Salad Bowl

Is spreading out the ingredients in a burrito a difficult concept? Half way through and still haven't reached any meat.. this isn't the first or second time, either. The last 25% had ALL the meat and sour cream together, which ended up being kinda gross. friendly staff though.

Atmosphere: 4

Food: 2

Service: 4

Recommended dishes: Burrito

I ordered a burrito recently and the guy who wrapped it didn’t even wrap it right. All the food fell out of the burrito. I was also charged for bad quality food that day. Terrible service too.

Atmosphere: 1

Food: 1

Service: 1

Extremely dirty restaurant, can't see out the windows, just disgusting overall. Food was good, typical Chipotle quality.

Atmosphere: 1

Food: 4

Service: 5

The only person in this store with customer service skills is the blonde headed gentleman. Everyone else acts like they are a gift to you and that you are a problem. I waited patiently without saying a single word for someone to come and ask which pick up order I was there for, and got ignored for about 6 minutes. Finally the rude cashier comes and says “name”, I say how ya doin, my name is-“ he gives me my order, I say thank you and he says yea.

Atmosphere: 1

Food: 3

Service: 1

They fill the bowl up.

Atmosphere: 5

Food: 5

Service: 5

I can not believe there is no lettuce 6:30 pm. Also, it was very dirty inside the store even though they were not busy.

Atmosphere: 2

Food: 1

Service: 1