Cold Stone Creamery

One of the girls kept making disgust faces as my daughter was choosing her ice cream of choice .. kept giggling with the other employee while ignoring us .. we felt uncomfortable .. terrible customer service

I ordered the taco ice cream for Halloween. I have purchased this from another store in Riverside County. The one I bought it almost didn’t have any ice cream. It was terrible. I didn’t like the way that this particular store did. It was full of coloring and it was just horrible. so much food coloring that you can even taste the ice cream. I got to one. It was a dark rate, but this one if you can see in the picture, it was just black that even altered the flavor of the ice cream.

Customer service was extremely poor. My 5 year old thanked Fernanda and she looked directly at him with no response. When I asked if she heard him she said yes and reluctantly responded. I’ve been coming here for years and have never had this type of experience.

Good as always but the service was lacking compared to other cold stone locations

Love their ice cream

Atmosphere: 5

Food: 5

Service: 5

Luisa was so nice! Tangled was playing! Awesome.

Atmosphere: 5

Food: 5

Service: 5

The worst attention that can exist, the girl and the boy have no education, no good afternoon or anything, the chairs were up and the cones were yellow so that you wouldn't order but outside it said OPEN (I didn't understand) we say thank you and they look at you strange and they don't even respond! We went on Wednesday, September 4th at 9 pm. I'm not coming back. The ice creams are delicious, but the service is terrible. A pity

Atmosphere: 1

Food: 5

Service: 1

Love the ice cream at Cold

Atmosphere: 5

Food: 5

Service: 5

Louisa is awesome! Makes the ice cream exactly how we wanted it! ?

Food: 5

Service: 5

We got my pregnant wife and my children to buy, we trained like everyone else, and they ignored us in the most ridiculous way, my "mistake" was to speak Spanish with my wife. 3 people had to pass until it bothered me. IT'S THE WORST TO LIVE IN THIS COUNTRY AND REALIZE THAT THEY ARE RACIST EVEN in a company like this With this rude young man

Atmosphere: 1

Food: 5

Service: 1

Always great ice cream. They have a large selection of items to choose from.

Delicious!!

Went there for a gender reveal ice cream and the girl did a great job ??❤️ she follow the instructions perfectly. Excellent service!

Delicious ice cream and wonderful customer service

Great experience tonight at our local Cold Stone Creamery! Our server, Oscar, took the time to help us look up ingredients for the ice cream and mix-ins we wanted to help accommodate allergies. Although there was a wait, the line went quickly. The store was clean and social distancing was encouraged but not policed.