El Pollo Grill - Otay Ranch

The place is super pricey for 5 roll tacos is $11.00 they are good l will said . Tortas aren’t good at all and pretty expensive they charge a lot for original Avocado on anything it’s not even guacamole they just throw slices of avocado on the food like on the roll tacos never seen that . For 10 roll tacos and a burrito we pay $31.00

Food is always great. Unfortunately, their service could use some help. Most recent issue with them involves an online order. My wife went to pick it up at the time it stated it would be ready but it was not ready. The three women who were there were unhelpful, dismissive, and unapologetic about the order not being ready. They never acknowledged that it was late and didn’t even provide updates while my wife waited. When the food was ready, one of the women just threw it on the counter, again with no acknowledgement. The fries barely had any meat (carne asada fries). It ended up being more than an hour between time of order and the food being ready. Inexcusable service for the price they charge.

First time going there had a lot to choose from, we ordered shimp burrito and roll chicken tacos very delicious.

This place has an amazing variety of food for you to pick, quick, and tasty. The employees are nice and give you a great service. Just one thing... there was a hair in my food

Food is great but the customer service is terrible. I’ve always looked the other way because I do enjoy their food but this time the cashier went too far. If you like to be treated like a peasant, then enjoy. Won’t be coming back here again.

Atmosphere: 1

Food: 4

Service: 1

They were busy, cotija cheese doesn't come with the order, but the picture of food shows it on there, you pay extra, doesn't make since to me

Food: 5

Service: 4

All dishes are so good!

Atmosphere: 5

Food: 5

Service: 5

Ordered the family chicken dinner meal which included 12 pieces of chicken, beans, french fries, rice and received the tiniest pieces of chicken and no salsa, no guacamole or anything and cost over $78, you are better off buying a whole chicken at albertsons or costco and making your own meal. Cant believe they wouldn't even provide salsa for the price paid. Go elsewhere as not worth the price and small pieces of chicken .

Atmosphere: 1

Food: 1

Service: 1

Ordering over the phone was very easy. I was given honest ordering amounts for the number of people attending my event with suggestions on how to keep our trays warm. Delivery was so convenient. Our guests loved the food and even took some home with them.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pollo, Tortillas, Guacamole

Ordered chicken roller tacos and they didn't put any guacamole big ripoff place, the customer service isn't good either. Make sure to check your food whenever you order

Atmosphere: 1

Food: 1

Service: 1

Best carne asada fries everrrrrr

Atmosphere: 5

Food: 5

Service: 5

**Price and Value:**
For the quality of food and service, the prices were reasonable. The portions were generous, and I felt I got great value for my money. The flavors were authentic, and the fresh ingredients made a noticeable difference.

**Overall Experience:**
I would highly recommend El Pollo Grill to anyone looking for delicious, authentic Mexican food in a fun and vibrant setting. It’s a great spot for both quick bites and leisurely meals with friends and family. I’ll definitely be back to try more‼️

Wheelchair accessibility: You can get in an out be seated an all wheel handicapped disabilities an or wheelchair.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pollo, Tortillas, Pollo Asado Plate

They discriminate against service dogs They don't have respect for federal law hopefully in the future they realize it's the law for service dogs to came in any restaurant in the state of

Atmosphere: 2

Food: 4

Service: 2

Most of the items you can get here are pretty good. I definitely come here on the weekends to get the carnitas! I'm enjoying the breakfast burritos here as well.

Atmosphere: 5

Food: 5

Service: 5

Great Family Meals!!

Atmosphere: 5

Food: 5

Service: 5