Let me tell you Elvia is amazing! She moved the line so fast getting orders and preparing food. The line was by the door and within 20 minutes she cleared the restaurant for everyone their order and out the door. Her team today is amazing.
David V.
This is a weird Jersey Mike's. I've eaten at many of them in multiple cities and states, and never gotten unsatisfactory food. The good news is that you know what you are going to get, the ingredients seem to always be fresh, service is quick, and you get to watch your sandwich being made. Now the weird stuff: 1. The senior-most person who I presume was the manager, asked me THREE times in the span of about two minutes whether I was ready to order while I was reading the menu and trying to decide what I wanted. There were only two other customers in the store, and I am quite sure that I didn't give off any body language or other signals indicating that I was impatient. I don't eat at Jersey Mike's often, I don't have the menu memorized, and when I do eat there I always check to see if there are any specials - There are a few sandwiches that are not always available. 2. The cashier declined to take a $50 bill in payment for an order close to $20. I ended up paying with a credit card. 3. I asked the cashier whether refusing $50 bills was company-wide policy or just that one store. He didn't answer, but two other employees gave different and conflicting answers. One said it was company policy, the other said it was up to individual franchisees. I checked my $50 bill and verified that it has the words "THIS NOTE IS LEGAL TENDER FOR ALL DEBTS, PUBLIC AND PRIVATE" printed on the front just like every other United States Federal Reserve Note that I have ever seen. I've heard of more and more businesses not accepting cash at all, taking only credit or debit cards, Apple Pay, etc. I think that should be their prerogative in spite of the legal tender language on paper money, but any business who wishes to deny any lawful form of payment should post that policy on their front door to avoid misunderstandings. I'll take a wild guess that if I call a Jersey Mike's in La Jolla or Point Loma or Del Mar and ask whether they accept $50 bills, they'll answer in the affirmative. I haven't done that yet, but I'd like to put the Eastlake store on notice that customers don't appreciate being lied to or treated like criminal suspects I doubt that I will ever set foot in that place again. My sandwich is just fine, by the way.
B Starkweather
Really nasty employees who seem pissed to have you there.
Atmosphere: 1
Food: 3
Service: 1
Euunise B.
I come to this location regularly, Each time I go, all of the employees are friendly and efficient. More businesses should operate like this one.
Sir Eagle E.
Best sandwiches ever. Love the # 9.... Service is great and the ambiance is that of a sandwich shop
Janelle W.
Went today (Veterans Day) and decided to dine in with the fam before hitting the park. This place has made leaps in service and quality of food. There was a lady there I believe she is the manager or shift lead and let me tell you she was running the line like a true leader. Great service from all staff and a great sandwich. We got the club sub on the rosemary parm and it was the best made sandwich since I've been going to Jersey mikes. P.s. give that lady a raise because she not only has a great attitude but she knows how to lead.
Joseph G.
It's a good location I like the manager who works there she's a real homegirl type I frequent here at least 3 times a month if not more depending on the jag I'm on. Also my company likes to cater with jersey mikes and we do all our business with this location download the app if your a frequent flyer it's nice to get a free Sammy here and there.
Jeffrey Murray
Manager has a cruddy attitude. Especially when it’s busy or she’s training a new employee. Perfect for the DMV.
Atmosphere: 4
Food: 5
Service: 1
Mark Valladolid
Save yourself the frustration and go to the one on Birch. This place is disorganized and they do not know how to process orders in sequential order. Order was placed in advance and I stood there while customer after customer got their food. No apologies, didnt even care. If I didnt say anything I’m probably still there. Horrible service. Never again!
Atmosphere: 1
Food: 3
Service: 1
R Elliott
Lady I guess in charged with all the worker are constantly stress all the orders. , shes rude , yelling continues.!This place are stressful to order!!!
This was the first time coming to this location and it is definitely going To be the last! Julius was rude and by reading other customers reviews seems like his type of behavior is encouraged at this business. It's disappointing when rudeness and unprofessional behavior affect the customer's interaction. The employee's eye-rolling and failure to accurately process your order are certainly not qualities one would expect from a service-oriented staff member. Such behavior reflects poorly on the establishment and can leave customers feeling frustrated and dissatisfied.
Estevan B.
The food wasn't an issue and the store was clean, the only issue I had was the shift leader or supervisor. She was an older lady basically yelling at the 2 younger employees "get out here now!!" They come out to the front letting her they were doing the end of shift responsibilities and the lady just says "I don't care". That lady needs to treat those employees better before HR has to het involved.
Tim M.
The 3 star rating should have been my first clue. I think lady manager needs CS training, young man at the cash machine was very nice and so was the young lady helping him.. The manager with the neck tattoo was so unpleasant, I thought she wanted to fight me or something. SMH. If your bill comes up to almost $60, you should be able to pay with $100. I think next time I come here I'll bring all quarters or dimes to pay a large bill. Just ridiculous, invest in a machine that can detect counterfeit bills and stop making it hard for your customers. I've been to over 30 jersey Mike's across this lovely nation and this is hands down the most unfriendly.
Greg Cobb
I was impressed with the efficiency of the staff with over 6 people in line. I ordered for my parent they got the order correct, my parents are just picky. I will visit the Otay Lakes location again, thanks.
Atmosphere: 4
Food: 4
Service: 5
wild bunny
I got in and out really quick that day was no body there but me.
Let me tell you Elvia is amazing! She moved the line so fast getting orders and preparing food. The line was by the door and within 20 minutes she cleared the restaurant for everyone their order and out the door. Her team today is amazing.
This is a weird Jersey Mike's. I've eaten at many of them in multiple cities and states, and never gotten unsatisfactory food. The good news is that you know what you are going to get, the ingredients seem to always be fresh, service is quick, and you get to watch your sandwich being made. Now the weird stuff: 1. The senior-most person who I presume was the manager, asked me THREE times in the span of about two minutes whether I was ready to order while I was reading the menu and trying to decide what I wanted. There were only two other customers in the store, and I am quite sure that I didn't give off any body language or other signals indicating that I was impatient. I don't eat at Jersey Mike's often, I don't have the menu memorized, and when I do eat there I always check to see if there are any specials - There are a few sandwiches that are not always available. 2. The cashier declined to take a $50 bill in payment for an order close to $20. I ended up paying with a credit card. 3. I asked the cashier whether refusing $50 bills was company-wide policy or just that one store. He didn't answer, but two other employees gave different and conflicting answers. One said it was company policy, the other said it was up to individual franchisees. I checked my $50 bill and verified that it has the words "THIS NOTE IS LEGAL TENDER FOR ALL DEBTS, PUBLIC AND PRIVATE" printed on the front just like every other United States Federal Reserve Note that I have ever seen. I've heard of more and more businesses not accepting cash at all, taking only credit or debit cards, Apple Pay, etc. I think that should be their prerogative in spite of the legal tender language on paper money, but any business who wishes to deny any lawful form of payment should post that policy on their front door to avoid misunderstandings. I'll take a wild guess that if I call a Jersey Mike's in La Jolla or Point Loma or Del Mar and ask whether they accept $50 bills, they'll answer in the affirmative. I haven't done that yet, but I'd like to put the Eastlake store on notice that customers don't appreciate being lied to or treated like criminal suspects I doubt that I will ever set foot in that place again. My sandwich is just fine, by the way.
Really nasty employees who seem pissed to have you there.
Atmosphere: 1
Food: 3
Service: 1
I come to this location regularly, Each time I go, all of the employees are friendly and efficient. More businesses should operate like this one.
Best sandwiches ever. Love the # 9.... Service is great and the ambiance is that of a sandwich shop
Went today (Veterans Day) and decided to dine in with the fam before hitting the park. This place has made leaps in service and quality of food. There was a lady there I believe she is the manager or shift lead and let me tell you she was running the line like a true leader. Great service from all staff and a great sandwich. We got the club sub on the rosemary parm and it was the best made sandwich since I've been going to Jersey mikes. P.s. give that lady a raise because she not only has a great attitude but she knows how to lead.
It's a good location I like the manager who works there she's a real homegirl type I frequent here at least 3 times a month if not more depending on the jag I'm on. Also my company likes to cater with jersey mikes and we do all our business with this location download the app if your a frequent flyer it's nice to get a free Sammy here and there.
Manager has a cruddy attitude. Especially when it’s busy or she’s training a new employee. Perfect for the DMV.
Atmosphere: 4
Food: 5
Service: 1
Save yourself the frustration and go to the one on Birch. This place is disorganized and they do not know how to process orders in sequential order. Order was placed in advance and I stood there while customer after customer got their food. No apologies, didnt even care. If I didnt say anything I’m probably still there. Horrible service. Never again!
Atmosphere: 1
Food: 3
Service: 1
Lady I guess in charged with all the worker are constantly stress all the orders. , shes rude , yelling continues.!This place are stressful to order!!!
Restaurantji Recommends
This was the first time coming to this location and it is definitely going To be the last! Julius was rude and by reading other customers reviews seems like his type of behavior is encouraged at this business. It's disappointing when rudeness and unprofessional behavior affect the customer's interaction. The employee's eye-rolling and failure to accurately process your order are certainly not qualities one would expect from a service-oriented staff member. Such behavior reflects poorly on the establishment and can leave customers feeling frustrated and dissatisfied.
The food wasn't an issue and the store was clean, the only issue I had was the shift leader or supervisor. She was an older lady basically yelling at the 2 younger employees "get out here now!!" They come out to the front letting her they were doing the end of shift responsibilities and the lady just says "I don't care". That lady needs to treat those employees better before HR has to het involved.
The 3 star rating should have been my first clue. I think lady manager needs CS training, young man at the cash machine was very nice and so was the young lady helping him.. The manager with the neck tattoo was so unpleasant, I thought she wanted to fight me or something. SMH. If your bill comes up to almost $60, you should be able to pay with $100. I think next time I come here I'll bring all quarters or dimes to pay a large bill. Just ridiculous, invest in a machine that can detect counterfeit bills and stop making it hard for your customers. I've been to over 30 jersey Mike's across this lovely nation and this is hands down the most unfriendly.
I was impressed with the efficiency of the staff with over 6 people in line. I ordered for my parent they got the order correct, my parents are just picky. I will visit the Otay Lakes location again, thanks.
Atmosphere: 4
Food: 4
Service: 5
I got in and out really quick that day was no body there but me.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mike