JL China House
1403 3rd Ave, Chula Vista
(619) 691-1285
Recent Reviews
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I love it the food is amazing and fresh, I really recommend this place!
Atmosphere: 5
Food: 5
Service: 5
Took 35 minutes to make my food & wouldn’t give a refund
Food was good. Lady on the phone was rude when speaking to me on the phone, but thats a sign the food was going to be good.
Atmosphere: 3
Food: 4
Service: 3
The food is always amazing, never disappoints! They always have your food ready on time.
Atmosphere: 5
Food: 5
Service: 5
Poor customer service. After years of coming here, I had a really bad experience with the person taking orders. I tried placing an order over the phone, and the lady was extremely rude and gave me a hard time for no reason. Because of that, I went in person to order, but unfortunately it was the same lady at the front with glasses. She was even more rude in person, had a bad attitude, and made me feel unwelcome. I couldn’t even place my order and ended up leaving. Very disappointing experience after being a loyal customer for so long.
Always good service!
I've returned to this place time and time again over the past 20 years and the food is always great!
Atmosphere: 3
Food: 5
Service: 3
Been coming for more than 15yrs food is delicious
Atmosphere: 4
Food: 5
Service: 5
It's not a buffet!
Atmosphere: 1
I've been a customer for 15 years and the new management that took over the restaurant has the worst customer service.The girl on the is the front desk taking orders. with the big glasses is really rude. I saw 3 customers leave because of that.Because of a rudeness should not have that kind of people in and customer service
Service: 1
Restaurantji Recommends
This place used to have lines outside back in the late 90's and earlier 2000s, my fam and I used to come here all the time and they would serve all your food into those styrofoam food plates and fill it to the brim. You could easily feed a family for days with those portions and with great customer service, it was the best place to get chinese back in the day.
I moved back into town and stopped by recently with my cousin visiting from TJ and the quality dropped so bad, I was really shocked.
You can no longer go inside to order, you have to go to the window with this rude woman who very arrogantly told me that I have to order at the window. I didn't want to make a comment about it but my cousin and I noticed very quickly how aggressive and annoyed her tone was.
And when you make an order now a days, they no longer give the food in those plates I mentioned, it all now in these tiny to go containers for prices ranging from $5 to $12 per container??
And the worst part, according to the woman who attended us, she said that the container sizes change with every entree. A small container for broccoli beef is very different for spicy chicken. The spicy chicken was going to come in a paper chinese take out box the size of an apple and for a higher price.
The lack of transparency and consistency with the box sizes at this place is extremely shady and dishonest, we were not surprised by all the reviews that mention the lack of clarity other customers had with the portions.
Fun fact: If you go on Yelp, you'll see that this place has received 6 Food Violations, the 2 most recent being in Oct and Nov of 2024. Do what you will with that information.
My cousin and I decided to leave, there was no way we were going to pay over $12 for a apple sized container of spicy chicken and be treated with disrespected for asking follow up questions on why each meat had different container sizes. That woman was very defensive and rude; the change in management has made this place take a nosedive in quality.
Atmosphere: 1
Food: 1
Service: 1
The down fall you no.longer can go in and sit down.
Atmosphere: 2
Food: 5
Service: 4
Chinese food, classic and good
Atmosphere: 5
Food: 5
Service: 5
Great food and service. Awesome
Atmosphere: 5
Food: 5
Service: 5
Hella good food plus you get what you paid for. I miss when they had the buffet, but still, A must go-to!!! Plus friendly and bi-lingual
Atmosphere: 5
Food: 5
Service: 5
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