McDonald's

2254 Otay Lakes Rd, Chula Vista
(619) 240-3074

Recent Reviews

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Blanca Lopez

The manager is ridiculous. I ordered a lemonade with light ice and she proceeded to give me a drink that was half empty because “any drink with light ice gets less drink” HUH??? Never in my whole life has a McDonald’s done this to me 😂 quit making up your own policies & just fill the $1 drink up that doesn’t take any money away from your $17/hr

Rico Bautista

Been coming to this location since 2008. The food is always the same as any quality McDonald's locations. I had a McGriddles sandwich and large McCafe coffee every single breakfast. I ordered and chose for my food to be sent to my table via app but my order number always gets called to be picked up at the counter.

Kevin Aguayo

Take forever on order, took 30 minutes in drive thru not during rush hour and they parked me, had to go inside and complain to get my food and they didn't have it ready

cindell smigmator

Paid items are always missing. Condiments...we never receive them, ever, at any visit to this location.

Doods Alba

Love ko to. Means I love this.

Atmosphere: 5

Food: 5

Service: 5

Kim

Prompt, kind service and consistent food quality. Prefer this location over Millenia location.

Service: 5

Igor M.

30 minutes for a Bagel & Apple Pie. Didn’t even get a sorry for your wait, just attitude.

Atmosphere: 3

Food: 3

Service: 1

Patrick Welty

Oh boy these people are special. It’s a McDonald’s what do you expect but this one is extra “special”.

Atmosphere: 1

Food: 2

Service: 1

Francisco Mucino

Everything very good

Atmosphere: 5

Food: 5

Service: 5

benny miera

This McDonald's has the worse customer service. in addition they are slow and they do not know how to use the app.. not to include the food is usually cold and burgers are smashed..

Atmosphere: 1

Food: 1

Service: 1

Reese

Hispanic female working the drive through on November 3rd 2024 from around 1 to 1:30 pm was extremely rude with me. I came about a wrong order and she was very off putting and confrontational, and was generally unhelpful. I hope she is able to improve on this in the future at a different career.

Atmosphere: 1

Food: 1

Service: 1

Megan

This profile says that the dining room at this location is open 24 hours and it definitely is not open 24 hours.

Service: 1

Ryan's

2nd time in a row it has taken over 20 minutes to get our food.

That is not fast food, and they don't make it as ordered.

What did we order? Last time a $5 McDouble meal and a $6 McChicken meal. No lettuce and extra pickles, BBQ sauce for the nuggets. Drinks were 90% ice. They did no pickles, sent out ranch, and then didn't stop or check in from the waiting spot 1...

Today in spot 1 again, I ordered quarter pounder extra pickles and onions. Half sweet tea have unsweetened tea, they gave me just unsweetened 🤢 The fries were not warm so they were bagged waiting for something else. 🤷🏼‍♂️🤷🏼‍♂️

My son got the $5 (was $6 last time) McChicken and they forgot pickles again.

The truck in spot 2 had them fix their order 3x, the car behind us had their order fixed at least 1x.

Honestly McDonald's is a go to when in a hurry. There was only 1 car in front of me. 1 drive through lane had 1 car, the other was empty. It was not busy.

I asked for our drinks while we were sent to spot 1 and she declined them.

I get having the car move resets your clock, but get the food out or put up a sign that there may be a 25 minute wait for food and drinks.

Atmosphere: 1

Food: 2

Service: 1

norma cuevas

Tasty 😋😋😋😋 and the yummy chips

Atmosphere: 5

Food: 5

Service: 5

Alejandra

Employees are very rude even the manager.

Atmosphere: 1

Food: 4

Service: 1

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