Terrible service, I waited more than 10 to receive my order and there were only two combos and the fries were cold. If I could leave 1/2 star I would give it
Service: 1
William Clark
11 pm might not be the best time to hit up some fast food after a long drive, but at that time of night and after waiting 5 minutes at the window for food you would expect hot food right? My fries were at least 20 minutes old and my burger(s) got pretty much the same treatment. This location is "always" hit or miss on quality.
Atmosphere: 3
Food: 2
Service: 2
James Hopper
Used the app when going through the drive thru. Easy and accurate.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Mccafé Caramel Iced Coffee
Francisco Octavio Padilla J
fond memory of childhood
Atmosphere: 5
Food: 5
Service: 5
Mark Villanueva
Too often my orders are incorrect. I recieved two mcdoubles with no cheese. It's also too crowded and too busy for the staff to correct. Fix your staff
Steven Hall
It took 30 minutes to get our breakfast. Other people who came in and ordered received their food before ours. Terrible management overall, the management said nothing.
Atmosphere: 3
Food: 3
Service: 2
My Huynh
Overpriced burgers..
Atmosphere: 1
Food: 1
Service: 2
Kimberly Lubich
I don’t usually do reviews for fast food, but I have to share that this is THE SLOWEST MCDONALDS. I am an APP user and I order ahead and usually do curbside pickup since the drive-thru lines can be unpredictable. Today I waited 17 minutes at the curb before I went in and got the food myself. It was just a 10-piece nuggets and fries with a bottle of water. The restaurant wasn’t busy despite being prime lunch time at 11:30 in the morning. There wasn’t even a line at the drive-thru; maybe 10-15 cars went through while I was sitting and waiting.
This wait was easily 3x longer than my usual wait for a curbside order (which is usually food for 5-6 people, not just a couple of items). This was my second visit to this location for curbside and it was VERY SLOW last time as well.
My advice… take the extra few minutes to drive to the store on Otay Lakes…. the extra drive time is worth it for the much shorter wait for service. Or add 15-20 minutes to your plan and bring an activity to do in the car.
I will say that I took my kids here once and ate in person over a year ago. We weren’t in a rush. The interior of this location was pleasant and clean.
Atmosphere: 5
Food: 5
Service: 1
Ian De Leon
They keep giving orders without the sauce/ketchup.
Atmosphere: 2
Food: 3
Service: 2
Rocio Iacovetti
Bad service!!! Young people working and they don’t care!!!!
Worst McDonalds in California! Can't even get decent customer service or low prices anymore. Entitled employees feel they're doing you a favor. STAY AWAY FROM THIS PLACE, BE AWARE!
Atmosphere: 1
Food: 1
Service: 1
Mel Bernal
Ordered food to go on the app and waited TWENTY minutes for the food. Finally, had to go in and grab my own food. And the food was cold.
Atmosphere: 1
Food: 1
Service: 1
Christopher Alexander
Worst McDonalds in California! Can't even get decent customer service or low prices anymore. Entitled employees feel they're doing you a favor. STAY AWAY FROM THIS PLACE, BE AWARE!
Atmosphere: 1
Food: 1
Service: 1
Daia
i ordered extra sauce and was even charged for the extra…. i didn’t get a single one
Atmosphere: 4
Food: 4
Service: 3
Kim
Went through the drive through specifically for the Sanrio partnership. Saw the Sanrio item on the Order menu, and was handed the order. As pulling forward, saw was missing foods and the Sanrio order, and looped into the store. They told us they were out, even though nowhere on the order sign indicated it was out, and was refused refund despite not leaving the property.
Not first time the order has been messed up, but wanted to take a chance for the Sanrio. Grand waste of time and calories for a gacha.
Terrible service, I waited more than 10 to receive my order and there were only two combos and the fries were cold. If I could leave 1/2 star I would give it
Service: 1
11 pm might not be the best time to hit up some fast food after a long drive, but at that time of night and after waiting 5 minutes at the window for food you would expect hot food right? My fries were at least 20 minutes old and my burger(s) got pretty much the same treatment. This location is "always" hit or miss on quality.
Atmosphere: 3
Food: 2
Service: 2
Used the app when going through the drive thru. Easy and accurate.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Mccafé Caramel Iced Coffee
fond memory of childhood
Atmosphere: 5
Food: 5
Service: 5
Too often my orders are incorrect. I recieved two mcdoubles with no cheese. It's also too crowded and too busy for the staff to correct. Fix your staff
It took 30 minutes to get our breakfast. Other people who came in and ordered received their food before ours. Terrible management overall, the management said nothing.
Atmosphere: 3
Food: 3
Service: 2
Overpriced burgers..
Atmosphere: 1
Food: 1
Service: 2
I don’t usually do reviews for fast food, but I have to share that this is THE SLOWEST MCDONALDS. I am an APP user and I order ahead and usually do curbside pickup since the drive-thru lines can be unpredictable. Today I waited 17 minutes at the curb before I went in and got the food myself. It was just a 10-piece nuggets and fries with a bottle of water. The restaurant wasn’t busy despite being prime lunch time at 11:30 in the morning. There wasn’t even a line at the drive-thru; maybe 10-15 cars went through while I was sitting and waiting.
This wait was easily 3x longer than my usual wait for a curbside order (which is usually food for 5-6 people, not just a couple of items). This was my second visit to this location for curbside and it was VERY SLOW last time as well.
My advice… take the extra few minutes to drive to the store on Otay Lakes…. the extra drive time is worth it for the much shorter wait for service. Or add 15-20 minutes to your plan and bring an activity to do in the car.
I will say that I took my kids here once and ate in person over a year ago. We weren’t in a rush. The interior of this location was pleasant and clean.
Atmosphere: 5
Food: 5
Service: 1
They keep giving orders without the sauce/ketchup.
Atmosphere: 2
Food: 3
Service: 2
Bad service!!! Young people working and they don’t care!!!!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Worst McDonalds in California! Can't even get decent customer service or low prices anymore. Entitled employees feel they're doing you a favor. STAY AWAY FROM THIS PLACE, BE AWARE!
Atmosphere: 1
Food: 1
Service: 1
Ordered food to go on the app and waited TWENTY minutes for the food. Finally, had to go in and grab my own food. And the food was cold.
Atmosphere: 1
Food: 1
Service: 1
Worst McDonalds in California! Can't even get decent customer service or low prices anymore. Entitled employees feel they're doing you a favor. STAY AWAY FROM THIS PLACE, BE AWARE!
Atmosphere: 1
Food: 1
Service: 1
i ordered extra sauce and was even charged for the extra…. i didn’t get a single one
Atmosphere: 4
Food: 4
Service: 3
Went through the drive through specifically for the Sanrio partnership. Saw the Sanrio item on the Order menu, and was handed the order. As pulling forward, saw was missing foods and the Sanrio order, and looped into the store. They told us they were out, even though nowhere on the order sign indicated it was out, and was refused refund despite not leaving the property.
Not first time the order has been messed up, but wanted to take a chance for the Sanrio. Grand waste of time and calories for a gacha.
Service: 1
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