Good service, good food, very polite staff, customer friendly
Atmosphere: 5
Food: 5
Service: 5
Theodore Calkins
The burgers were sloppy, cheese only half inside the bun and the other half sliding out onto the wrapper. 3 of the 4 burgers we ordered were unsatisfactory for the price you pay. The fries were very hot and saved the day.
Atmosphere: 5
Food: 3
Service: 5
Rochelle Calhoun
Same everytime
Atmosphere: 5
Food: 5
Service: 5
Dee S
Not enough help at the counter, long wait, went elsewhere for better food & service. Tables were dirty.
Atmosphere: 2
Service: 1
Candace Gonzales
Ordered sausage burritos and oatmeal the oatmeal was over filled with water more like a soup and raw oats the employee at the register informed me that I was served food from yesterday morning I asked if they could make my order fresh he said no the burritos were all cheese barley any egg or sausage they basically are serving leftovers from yesterday đł
Atmosphere: 1
Service: 1
VerĂłnica Puente
Last time I go to this McDonald's. First, they took forever with the order, the fries were only half full, the McRibs had no BBQ sauce at all, the pie was burnt, bent, and broken... the restaurant was filthy, the tables were dirty... think twice before going there.
Atmosphere: 1
Food: 1
Service: 1
Videos Lcz
Donât come to this nasty place there are several McDonald with way better costumer service and quality food. Worst McDonald in San Diego. Save yourself some time!
Atmosphere: 1
Food: 1
Service: 1
John Dobb
The best advice I can give is to use the McDonald's app when you order. Unbelievable savings!
Atmosphere: 5
Food: 5
Service: 5
Teresa Salas
Worse place ever , slow placed . Donât get inline or Oder if youâre in a hurry
Justeen Frazier
Outdoor menus have been broken for years and you cant read them, and their cars machine is broken often and they don't have any signs until you are up to order and then stuck in line.
Never go to this McDonald's ever again order the quarter pounder with cheese combo in the burger was raw putting it in my air fryer hopefully I don't get sick
Atmosphere: 1
Food: 1
Service: 1
Betsy Partida-Haro
Mngr was such a great help and a breath of fresh air. Very helpful and resolved my issue as I had problems with McDonald's app getting stuck and being slow. Thank you so much!
scarleth tovar
When are you going to fix the screens!!? We canât see the menu and itâs being like that for a while
Atmosphere: 1
Food: 5
Service: 3
Issabel Montes
25 min waiting for a coffee that I order on the drive thru, didn't have coffee ready, ask me to wait on #2 after 25 min i walk in and she forgot about me ... horrible customer service đ
Pedro Anaya
I am writing to express my extreme frustration and disappointment with the disgraceful service I received at your McDonaldâs location at 725 E Street in Chula Vista on the evening of July 16, 2025, at approximately 8:40 p.m.
I placed my order in the drive-thru and was told to pull forward to wait for my food, which supposedly needed âa few minutes.â I waited patiently â for over 15 minutes â while multiple cars behind me were served and left. After that excessive and unacceptable wait, I finally went inside to inquire about my order.
What I encountered inside was nothing short of outrageous. The staff had no idea what my order was, and instead of offering an apology or showing any concern, they threw out excuse after excuse and even had the audacity to accuse me of lying about how long I had been waiting. The tone, the attitude, and the lack of professionalism from your employees were absolutely disgusting.
After 25 minutes, I finally received my food â cold and carelessly put together. To make matters worse, during this frustrating ordeal, my daughter urgently needed to use the restroom, and when I asked for the key, I was told that the bathrooms were âbroken.â Convenient, isnât it?
Your staff insisted they were âunderstaffed,â yet I counted at least five employees standing around, laughing and chatting â clearly not overwhelmed or overworked, just indifferent. They had plenty of time to argue with me but not enough time to do their jobs.
No apology. No accountability. No basic customer service. Just rudeness, delays, and disrespect.
This was by far one of the worst fast food experiences Iâve ever had, and I have no intention of returning to this location. If this is the standard McDonaldâs is operating under, itâs shameful.
I expect a response and would hope, at the very least, that you address this situation and hold your team accountable. People deserve better than this.
Good service, good food, very polite staff, customer friendly
Atmosphere: 5
Food: 5
Service: 5
The burgers were sloppy, cheese only half inside the bun and the other half sliding out onto the wrapper. 3 of the 4 burgers we ordered were unsatisfactory for the price you pay. The fries were very hot and saved the day.
Atmosphere: 5
Food: 3
Service: 5
Same everytime
Atmosphere: 5
Food: 5
Service: 5
Not enough help at the counter, long wait, went elsewhere for better food & service. Tables were dirty.
Atmosphere: 2
Service: 1
Ordered sausage burritos and oatmeal the oatmeal was over filled with water more like a soup and raw oats the employee at the register informed me that I was served food from yesterday morning I asked if they could make my order fresh he said no the burritos were all cheese barley any egg or sausage they basically are serving leftovers from yesterday đł
Atmosphere: 1
Service: 1
Last time I go to this McDonald's. First, they took forever with the order, the fries were only half full, the McRibs had no BBQ sauce at all, the pie was burnt, bent, and broken... the restaurant was filthy, the tables were dirty... think twice before going there.
Atmosphere: 1
Food: 1
Service: 1
Donât come to this nasty place there are several McDonald with way better costumer service and quality food. Worst McDonald in San Diego. Save yourself some time!
Atmosphere: 1
Food: 1
Service: 1
The best advice I can give is to use the McDonald's app when you order.
Unbelievable savings!
Atmosphere: 5
Food: 5
Service: 5
Worse place ever , slow placed . Donât get inline or Oder if youâre in a hurry
Outdoor menus have been broken for years and you cant read them, and their cars machine is broken often and they don't have any signs until you are up to order and then stuck in line.
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
Never go to this McDonald's ever again order the quarter pounder with cheese combo in the burger was raw putting it in my air fryer hopefully I don't get sick
Atmosphere: 1
Food: 1
Service: 1
Mngr was such a great help and a breath of fresh air. Very helpful and resolved my issue as I had problems with McDonald's app getting stuck and being slow. Thank you so much!
When are you going to fix the screens!!? We canât see the menu and itâs being like that for a while
Atmosphere: 1
Food: 5
Service: 3
25 min waiting for a coffee that I order on the drive thru, didn't have coffee ready, ask me to wait on #2 after 25 min i walk in and she forgot about me ... horrible customer service đ
I am writing to express my extreme frustration and disappointment with the disgraceful service I received at your McDonaldâs location at 725 E Street in Chula Vista on the evening of July 16, 2025, at approximately 8:40 p.m.
I placed my order in the drive-thru and was told to pull forward to wait for my food, which supposedly needed âa few minutes.â I waited patiently â for over 15 minutes â while multiple cars behind me were served and left. After that excessive and unacceptable wait, I finally went inside to inquire about my order.
What I encountered inside was nothing short of outrageous. The staff had no idea what my order was, and instead of offering an apology or showing any concern, they threw out excuse after excuse and even had the audacity to accuse me of lying about how long I had been waiting. The tone, the attitude, and the lack of professionalism from your employees were absolutely disgusting.
After 25 minutes, I finally received my food â cold and carelessly put together. To make matters worse, during this frustrating ordeal, my daughter urgently needed to use the restroom, and when I asked for the key, I was told that the bathrooms were âbroken.â Convenient, isnât it?
Your staff insisted they were âunderstaffed,â yet I counted at least five employees standing around, laughing and chatting â clearly not overwhelmed or overworked, just indifferent. They had plenty of time to argue with me but not enough time to do their jobs.
No apology. No accountability. No basic customer service. Just rudeness, delays, and disrespect.
This was by far one of the worst fast food experiences Iâve ever had, and I have no intention of returning to this location. If this is the standard McDonaldâs is operating under, itâs shameful.
I expect a response and would hope, at the very least, that you address this situation and hold your team accountable. People deserve better than this.
Atmosphere: 1
Food: 2
Service: 1
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