I bought two cups of brown sugar boba milk for $12.90 the costumer service was a man and I said to him can you put extra boba, he said I can't you have to pay $2 more, I said ok I don't want to and when I got the receipt I was surprised that he took a tip without me knowing $1.94 and I went back to ask him why did you take the tip without giving it to you and he said I don't know maybe there was a mistake, to knowing that I every week buying a brown sugar boba milk for my kids from here and this is first time I got this thing
Food: 5
Service: 1
Jose Rodriguez
Inconsistent flavoring sometimes it'll be too sweet and sometimes it'll be basically water for the same drink. Don't they don't all follow the same recipe?
Atmosphere: 5
Food: 3
Service: 4
K S
Customer service is disappointing. No wonder why there is no tips in the jar.
Service: 1
Lina
I ordered a very basic Honey green tea with coconut jelly today and it was the worst milk tea I've ever had. The tea was so bitter that I gave up drinking any more after just one or two sips. I paid more than $7, but it was a waste of money. I think I'll know what it's like even if I don't drink anything else, so I won't go here anymore and I'll tell my friends about it. Please take care to make the drink so that it feels worth it.
Abubakar Haji
Ordered brown sugar boba and the boba was hard a a rock. Couldn’t even chew it.
Atmosphere: 4
Food: 2
Service: 4
Marissa Q
The order was messed up when we picked it up. They were staring at my husband the entire time they re-made it, which made him feel like they were going to do something to it. The actual drinks were trash. The vietnamese coffee was milk, no coffee flavor at all. If you drink vietnamese coffee, you know it's strong, it tasted like watery milk. Would not recommend.
Atmosphere: 1
Food: 1
Service: 1
Samuel Rodriguez
Yes love this
Atmosphere: 5
Food: 5
Service: 5
miles smith
We had been ordering tea almost everyday after school. Today was the Fourth Time we entered the store and quickly realized the rap music ? being played was disgusting ! Every dirty word you can imagine INCLUDING the "N" word was blasting through the speakers. I asked for the owner and was told they are not here. Next a young asian woman came out from the back and told me to get out or she was calling Security ! I told her go right ahead and call Im waiting for my order. We then walked over to the Otay Ranch Leasing Office and reported to them what my 10 year old was listening to while we were waiting for our tea !We will never ever go back ! What is wrong with our World !
Atmosphere: 1
Food: 1
Service: 1
E Sap
Employees don't know the menu, can't tell you what has caffeine or no caffeine. Didn't know if yakult drinks contain tea. I ordered a drink with no sugar and got a drink with no ice and was very sweet. They did not offer to remake it. Please train your employees better. Paid for a drink that I couldn't drink.
First time to the new TerraNova store (grand opening). We got the Coconut Story with boba and the Honeydew Story with boba. 30% sweetness. Yum! Great west ice. Nice welcome! Pleasant.
Atmosphere: 2
Food: 4
Service: 3
Patricia Orozco
As soon as I walked in I was greeted by smiling faces and an overall happy vibe the place was clean and cute. I also love that they seem to be involved with the community, they were doing a fundraiser to support suicide prevention/awareness and I am all for it.They were handing out samples of their bubble waffles which were super good, but I wanted boba tea.They had so many different styles of tea it was hard to choose so I asked for a suggestion and was told the Hawaiian fruit tea was good it’s either black or green tea with chunks of tropical fruits and lemon. I got it with black tea but added boba to it, it was everything I didn’t know I needed. I sat and drank it and got one for my daughter waiting at home. I am excited to see her face light up with delicious delightfulness. Thanks R&B Tea I will be back for more.
Nelson XD
I have been at this boba shop many times, but this was my worse experience ever as a returning customer to this boba shop. So I bought 2 brown sugar boba milk with boba (since brown sugar already has boba, adding the 'with boba' makes it extra boba) , and a Jasmine Green Tea with boba (had no boba so I added it to make it with boba, this one had the regular amount of boba) . When I got my order, I took it and went to my car to check it out and found out that I had about the same amount of boba in all 3 drinks. I went back into R&B and told the employees about it. They claimed that they definitely put 2 scoops of boba in my drinks that had extra boba, and the reason they looks the same is that the boba cannot be seen since the drink is covering the supposedly "extra boba" in my brown sugar boba milk. I tried to tell them that both drinks literally look like they have the same amount of boba. They just said that it was because of the color of the boba used in brown sugar compared to Jasmine Green Tea and again claimed that the liquids of the brown sugar milk is covering the boba unlike the Jasmine Green Tea which they said is more transparent. I believed them as this is a first and took my drinks and left.
I went home and popped the straw in to start examining it and my family members who got the other drinks also examined theirs. We used the straw to see where the boba was at, and all 3 drinks had the boba at about the same altitude. All 3 drinks are the same size, so it was obvious that we knew that there was not double the amount of boba in the drinks. Then I started drinking the drink and I finished the bobas first as this is not what happens when I get extra boba, the drinks is always finished before the boba because there is double the amount. Remember, I am a customer that have returned to this shop many times with my drinks having extra boba every time I order. Also to add the extra boba, for both drinks it costed $2.00 and I did not even receive for what I paid for. The employees have lied about adding the extra boba. I really wanted to believe them since I had pretty good services every time I came to this place, I was still suspicious about the extra boba after coming out of the store as I know what the drink would look if it had extra boba. Every time I get either the Taro stormy, Jasmine green tea, or the brown sugar boba milk and I would always add extra boba. This time coming to get a delicious boba drink is truly a disappointment. Next time please be honest and make sure to satisfy your customers with the top quality drinks that you can provide.
A Google User
I tried this location through Uber one day, and in person eventually, and I do love their drinks! They have a variety of flavors and options, If you want a "tea." I love their Mango Stormy so much! I will be a frequent customer here especially since I live close.I highly recommend R&B Tea!
Littleninjastar XD
I have been at this boba shop many times, but this was my worse experience ever as a returning customer to this boba shop.So I bought 2 brown sugar boba milk with boba (since brown sugar already has boba, adding the 'with boba' makes it extra boba) , and a Jasmine Green Tea with boba (had no boba so I added it to make it with boba, this one had the regular amount of boba) . When I got my order, I took it and went to my car to check it out and found out that I had about the same amount of boba in all 3 drinks. I went back into R&B and told the employees about it. They claimed that they definitely put 2 scoops of boba in my drinks that had extra boba, and the reason they looks the same is that the boba cannot be seen since the drink is covering the supposedly "extra boba" in my brown sugar boba milk. I tried to tell them that both drinks literally look like they have the same amount of boba. They just said that it was because of the color of the boba used in brown sugar compared to Jasmine Green Tea and again claimed that the liquids of the brown sugar milk is covering the boba unlike the Jasmine Green Tea which they said is more transparent. I believed them as this is a first and took my drinks and left.I went home and popped the straw in to start examining it and my family members who got the other drinks also examined theirs. We used the straw to see where the boba was at, and all 3 drinks had the boba at about the same altitude. All 3 drinks are the same size, so it was obvious that we knew that there was not double the amount of boba in the drinks. Then I started drinking the drink and I finished the bobas first as this is not what happens when I get extra boba, the drinks is always finished before the boba because there is double the amount. Remember, I am a customer that have returned to this shop many times with my drinks having extra boba every time I order. Also to add the extra boba, for both drinks it costed $2.00 and I did not even receive for what I paid for. The employees have lied about adding the extra boba. I really wanted to believe them since I had pretty good services every time I came to this place, I was still suspicious about the extra boba after coming out of the store as I know what the drink would look if it had extra boba. Every time I get either the Taro stormy, Jasmine green tea, or the brown sugar boba milk and I would always add extra boba. This time coming to get a delicious boba drink is truly a disappointment. Next time please be honest and make sure to satisfy your customers with the top quality drinks that you can provide.
Always welcoming, super yummy drinks! :)
I bought two cups of brown sugar boba milk for $12.90 the costumer service was a man and I said to him can you put extra boba, he said I can't you have to pay $2 more, I said ok I don't want to and when I got the receipt I was surprised that he took a tip without me knowing $1.94 and I went back to ask him why did you take the tip without giving it to you and he said I don't know maybe there was a mistake, to knowing that I every week buying a brown sugar boba milk for my kids from here and this is first time I got this thing
Food: 5
Service: 1
Inconsistent flavoring sometimes it'll be too sweet and sometimes it'll be basically water for the same drink. Don't they don't all follow the same recipe?
Atmosphere: 5
Food: 3
Service: 4
Customer service is disappointing. No wonder why there is no tips in the jar.
Service: 1
I ordered a very basic Honey green tea with coconut jelly today and it was the worst milk tea I've ever had. The tea was so bitter that I gave up drinking any more after just one or two sips. I paid more than $7, but it was a waste of money. I think I'll know what it's like even if I don't drink anything else, so I won't go here anymore and I'll tell my friends about it. Please take care to make the drink so that it feels worth it.
Ordered brown sugar boba and the boba was hard a a rock. Couldn’t even chew it.
Atmosphere: 4
Food: 2
Service: 4
The order was messed up when we picked it up. They were staring at my husband the entire time they re-made it, which made him feel like they were going to do something to it. The actual drinks were trash. The vietnamese coffee was milk, no coffee flavor at all. If you drink vietnamese coffee, you know it's strong, it tasted like watery milk. Would not recommend.
Atmosphere: 1
Food: 1
Service: 1
Yes love this
Atmosphere: 5
Food: 5
Service: 5
We had been ordering tea almost everyday after school. Today was the Fourth Time we entered the store and quickly realized the rap music ? being played was disgusting ! Every dirty word you can imagine INCLUDING the "N" word was blasting through the speakers. I asked for the owner and was told they are not here. Next a young asian woman came out from the back and told me to get out or she was calling Security ! I told her go right ahead and call Im waiting for my order. We then walked over to the Otay Ranch Leasing Office and reported to them what my 10 year old was listening to while we were waiting for our tea !We will never ever go back ! What is wrong with our World !
Atmosphere: 1
Food: 1
Service: 1
Employees don't know the menu, can't tell you what has caffeine or no caffeine. Didn't know if yakult drinks contain tea. I ordered a drink with no sugar and got a drink with no ice and was very sweet. They did not offer to remake it. Please train your employees better. Paid for a drink that I couldn't drink.
Restaurantji Recommends
First time to the new TerraNova store (grand opening). We got the Coconut Story with boba and the Honeydew Story with boba. 30% sweetness. Yum! Great west ice. Nice welcome! Pleasant.
Atmosphere: 2
Food: 4
Service: 3
As soon as I walked in I was greeted by smiling faces and an overall happy vibe the place was clean and cute. I also love that they seem to be involved with the community, they were doing a fundraiser to support suicide prevention/awareness and I am all for it.They were handing out samples of their bubble waffles which were super good, but I wanted boba tea.They had so many different styles of tea it was hard to choose so I asked for a suggestion and was told the Hawaiian fruit tea was good it’s either black or green tea with chunks of tropical fruits and lemon. I got it with black tea but added boba to it, it was everything I didn’t know I needed. I sat and drank it and got one for my daughter waiting at home. I am excited to see her face light up with delicious delightfulness. Thanks R&B Tea I will be back for more.
I have been at this boba shop many times, but this was my worse experience ever as a returning customer to this boba shop.
So I bought 2 brown sugar boba milk with boba (since brown sugar already has boba, adding the 'with boba' makes it extra boba) , and a Jasmine Green Tea with boba (had no boba so I added it to make it with boba, this one had the regular amount of boba) . When I got my order, I took it and went to my car to check it out and found out that I had about the same amount of boba in all 3 drinks. I went back into R&B and told the employees about it. They claimed that they definitely put 2 scoops of boba in my drinks that had extra boba, and the reason they looks the same is that the boba cannot be seen since the drink is covering the supposedly "extra boba" in my brown sugar boba milk. I tried to tell them that both drinks literally look like they have the same amount of boba. They just said that it was because of the color of the boba used in brown sugar compared to Jasmine Green Tea and again claimed that the liquids of the brown sugar milk is covering the boba unlike the Jasmine Green Tea which they said is more transparent. I believed them as this is a first and took my drinks and left.
I went home and popped the straw in to start examining it and my family members who got the other drinks also examined theirs. We used the straw to see where the boba was at, and all 3 drinks had the boba at about the same altitude. All 3 drinks are the same size, so it was obvious that we knew that there was not double the amount of boba in the drinks. Then I started drinking the drink and I finished the bobas first as this is not what happens when I get extra boba, the drinks is always finished before the boba because there is double the amount. Remember, I am a customer that have returned to this shop many times with my drinks having extra boba every time I order. Also to add the extra boba, for both drinks it costed $2.00 and I did not even receive for what I paid for. The employees have lied about adding the extra boba. I really wanted to believe them since I had pretty good services every time I came to this place, I was still suspicious about the extra boba after coming out of the store as I know what the drink would look if it had extra boba. Every time I get either the Taro stormy, Jasmine green tea, or the brown sugar boba milk and I would always add extra boba. This time coming to get a delicious boba drink is truly a disappointment. Next time please be honest and make sure to satisfy your customers with the top quality drinks that you can provide.
I tried this location through Uber one day, and in person eventually, and I do love their drinks! They have a variety of flavors and options, If you want a "tea." I love their Mango Stormy so much! I will be a frequent customer here especially since I live close.I highly recommend R&B Tea!
I have been at this boba shop many times, but this was my worse experience ever as a returning customer to this boba shop.So I bought 2 brown sugar boba milk with boba (since brown sugar already has boba, adding the 'with boba' makes it extra boba) , and a Jasmine Green Tea with boba (had no boba so I added it to make it with boba, this one had the regular amount of boba) . When I got my order, I took it and went to my car to check it out and found out that I had about the same amount of boba in all 3 drinks. I went back into R&B and told the employees about it. They claimed that they definitely put 2 scoops of boba in my drinks that had extra boba, and the reason they looks the same is that the boba cannot be seen since the drink is covering the supposedly "extra boba" in my brown sugar boba milk. I tried to tell them that both drinks literally look like they have the same amount of boba. They just said that it was because of the color of the boba used in brown sugar compared to Jasmine Green Tea and again claimed that the liquids of the brown sugar milk is covering the boba unlike the Jasmine Green Tea which they said is more transparent. I believed them as this is a first and took my drinks and left.I went home and popped the straw in to start examining it and my family members who got the other drinks also examined theirs. We used the straw to see where the boba was at, and all 3 drinks had the boba at about the same altitude. All 3 drinks are the same size, so it was obvious that we knew that there was not double the amount of boba in the drinks. Then I started drinking the drink and I finished the bobas first as this is not what happens when I get extra boba, the drinks is always finished before the boba because there is double the amount. Remember, I am a customer that have returned to this shop many times with my drinks having extra boba every time I order. Also to add the extra boba, for both drinks it costed $2.00 and I did not even receive for what I paid for. The employees have lied about adding the extra boba. I really wanted to believe them since I had pretty good services every time I came to this place, I was still suspicious about the extra boba after coming out of the store as I know what the drink would look if it had extra boba. Every time I get either the Taro stormy, Jasmine green tea, or the brown sugar boba milk and I would always add extra boba. This time coming to get a delicious boba drink is truly a disappointment. Next time please be honest and make sure to satisfy your customers with the top quality drinks that you can provide.
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