I visited this Starbucks on my son’s birthday, hoping to celebrate with his birthday reward. I explained the situation to the store manager, Manny, but he showed no flexibility and treated me in an unnecessarily rude manner. This experience was deeply disappointing, especially on a day that should have been special for my child. Good customer service is not only about following policy but also about showing empathy and respect to customers. Unfortunately, that was not the case here.
Service: 1
ResidentEddy (Paradise Lightning)
This Starbucks is pretty good, at least in the mornings! My wife and I had a romantic date, and our orders were perfect. Though it could make do with better parking space and the drive-thru line setup that somehow conflicts with the only way in and out, this Starbucks has been good so far; again, in the mornings it’s amazing.
Atmosphere: 5
Food: 5
Service: 5
stacey casas
I always order an iced latte at the Starbucks close to my job and it’s perfect! Here I’ve ordered 3 times and those 3 times it has tasted like milk with sugar!!!! ALSO…. employees are RUDE (well just the same guy and forgot to ask the name but it has been the same guy all the time) he has yelled at me because I ordered though my app and then go through the drive thru. Literally he told me “we received your order 6 mins ago you will have to wait!!!” Yelling at me and I was fine I don’t mind waiting but why being rude? You guys are slow and rude! No need to yell at your customers honestly!! The always go to by my work they’re fast, friendly and my drinks are always perfect. This is closer to my house but it’s a waste of money and time to go there and then you end up being mistreated! Please don’t go here people!
Food: 1
Service: 1
Carmen Flores
This location can't make a simply matcha
Atmosphere: 3
Food: 3
Service: 3
Julissa Peinado
Easily the slowest Starbucks in San Diego. It would at least be worth it if your drink was good but when it’s trash it’s frustrating. Don’t bother asking for a remake because you get an attitude and they don’t even get it right with the remake. Beautiful location but not worth it to waste your time here.
Atmosphere: 1
Food: 1
Service: 1
Ricardo Devore Garcia
This place has messed up my coffee not once but multiple times not just mine as well as my girlfriend coffee I never had an issue with any Starbucks but this one I come here every day and everyday it's a disappointment I ask to get it fixed and they still fail at it Id understand if it was a new employee but it's the same workers in addition they give us attitude the moment we walk in and we come everyday if they don't like their job or profession with customer service then they need to rethink their career last time showing up
Atmosphere: 1
Food: 1
Service: 1
Carlos Quinlan
Extremely rude staff, had staff scold me twice once for letting a car leave a parking space and second when I asked for more berries.
Alexandra Galvez
A girl named Elizabeth in the drive thru was the rudest girl, her and a white tall guy made me go around in circles just being rude and wouldn’t give me my drink, how is it possible to have such rude employees.
Service: 1
Stephanie Coronel
YOU WILL WAIT 30 MINUTES MINIMUM FOR YOUR DRINK.
alma
This is one of the worse Starbucks to go tru drive tru They always take a long time Mess up in the orders They have 1 person doing everything They need more employees
A barista named Haliey was so rude and disrespectful she yelled at me and threw straws at me.
Maria Maritza Anacleto
Really nice clean. Great place to hangout
J M
This place is one of the worst Starbucks ever. It does not matter how busy or slow they are. They strive on long wait times. The drive-through line is out of control. Even if you order ahead in order for them to have your order ready, you have to order at least 20 minutes before you arrive. I have seen other Starbucks that are in areas where there’s a lot of traffic and efficiency is very noticeable unlike this place. Additionally, the other day I went and they gave me a hot drink without a sleeve. I asked for one and they told me that they did not have one. They asked if I wanted another cup so that it can be double and I obviously said yes. Why would they think that somebody wants to burn their hand as they are walking with the drink in their hand. Unacceptable. I also don’t understand why they even bother responding to these reviews when instead, they should be spending their time making changes. Apologizing and telling you to go to another website to talk about your concerns is useless. Make changes.
wadigzon Diaz-wong
Great customer service. Nice location, excellent ambience
Atmosphere: 5
Food: 5
Service: 5
David Sandoval
Never had an issue at this location. Luv their store
I visited this Starbucks on my son’s birthday, hoping to celebrate with his birthday reward. I explained the situation to the store manager, Manny, but he showed no flexibility and treated me in an unnecessarily rude manner. This experience was deeply disappointing, especially on a day that should have been special for my child. Good customer service is not only about following policy but also about showing empathy and respect to customers. Unfortunately, that was not the case here.
Service: 1
This Starbucks is pretty good, at least in the mornings! My wife and I had a romantic date, and our orders were perfect. Though it could make do with better parking space and the drive-thru line setup that somehow conflicts with the only way in and out, this Starbucks has been good so far; again, in the mornings it’s amazing.
Atmosphere: 5
Food: 5
Service: 5
I always order an iced latte at the Starbucks close to my job and it’s perfect! Here I’ve ordered 3 times and those 3 times it has tasted like milk with sugar!!!! ALSO…. employees are RUDE (well just the same guy and forgot to ask the name but it has been the same guy all the time) he has yelled at me because I ordered though my app and then go through the drive thru. Literally he told me “we received your order 6 mins ago you will have to wait!!!” Yelling at me and I was fine I don’t mind waiting but why being rude? You guys are slow and rude! No need to yell at your customers honestly!! The always go to by my work they’re fast, friendly and my drinks are always perfect. This is closer to my house but it’s a waste of money and time to go there and then you end up being mistreated! Please don’t go here people!
Food: 1
Service: 1
This location can't make a simply matcha
Atmosphere: 3
Food: 3
Service: 3
Easily the slowest Starbucks in San Diego. It would at least be worth it if your drink was good but when it’s trash it’s frustrating. Don’t bother asking for a remake because you get an attitude and they don’t even get it right with the remake. Beautiful location but not worth it to waste your time here.
Atmosphere: 1
Food: 1
Service: 1
This place has messed up my coffee not once but multiple times not just mine as well as my girlfriend coffee I never had an issue with any Starbucks but this one I come here every day and everyday it's a disappointment I ask to get it fixed and they still fail at it Id understand if it was a new employee but it's the same workers in addition they give us attitude the moment we walk in and we come everyday if they don't like their job or profession with customer service then they need to rethink their career last time showing up
Atmosphere: 1
Food: 1
Service: 1
Extremely rude staff, had staff scold me twice once for letting a car leave a parking space and second when I asked for more berries.
A girl named Elizabeth in the drive thru was the rudest girl, her and a white tall guy made me go around in circles just being rude and wouldn’t give me my drink, how is it possible to have such rude employees.
Service: 1
YOU WILL WAIT 30 MINUTES MINIMUM FOR YOUR DRINK.
This is one of the worse Starbucks to go tru drive tru They always take a long time Mess up in the orders They have 1 person doing everything They need more employees
Restaurantji Recommends
A barista named Haliey was so rude and disrespectful she yelled at me and threw straws at me.
Really nice clean. Great place to hangout
This place is one of the worst Starbucks ever. It does not matter how busy or slow they are. They strive on long wait times. The drive-through line is out of control. Even if you order ahead in order for them to have your order ready, you have to order at least 20 minutes before you arrive. I have seen other Starbucks that are in areas where there’s a lot of traffic and efficiency is very noticeable unlike this place. Additionally, the other day I went and they gave me a hot drink without a sleeve. I asked for one and they told me that they did not have one. They asked if I wanted another cup so that it can be double and I obviously said yes. Why would they think that somebody wants to burn their hand as they are walking with the drink in their hand. Unacceptable. I also don’t understand why they even bother responding to these reviews when instead, they should be spending their time making changes. Apologizing and telling you to go to another website to talk about your concerns is useless. Make changes.
Great customer service. Nice location, excellent ambience
Atmosphere: 5
Food: 5
Service: 5
Never had an issue at this location. Luv their store
Atmosphere: 4
Food: 3
Service: 3
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