The Honey Baked Ham Company

I did not know the side entries were gonna be frozen when I picked them up. Not a big deal at the time but when defrosted the stuffing was like soup. Totally useless. Very disappointing. Also had to cook the Ham which is fine but better guidance would be good. The Representative just gave me a quick rundown and sent me on my way.

Atmosphere: 4

Food: 4

Service: 3

Placed an order at 11:00 Am , come to pick up around 12:15 just for the manager to act clueless as if the order was never placed. Why is it an option to order online ahead if when you arrive it’s not ready??

Atmosphere: 1

Food: 1

Service: 1

Spent $115 on a ham and it was missing the crunchy glaze. Very disappointing.

Thank you for the response. Do you have another email that one you provided does not work.

Food: 2

Service: 5

Try the ham bone when you want a small amount if ham. Or the rum cake.

Atmosphere: 4

Food: 5

Service: 4

This review is for the sandwiches'... We go all the the time and get such an attitude from every single employee. The other day a few of us walked out because there was no one there, not sure if they were in the back or they left but we were waiting inside and no one ever came out for a good 20 min . They give you an attitude over anything. Sometimes they will not even toast your bread sometimes they say they are not making sandwiches' anymore. its so random. but this store has the worst group of employees i have ever experienced . NOT ONE is pleasant and makes it very uncomfortable to even to try and order. Sad it is not well managed.

Atmosphere: 1

Food: 4

Service: 1

I pre ordered a week prior to pick up, they didn’t have the complete order (a side)no big deal. I tell them I want a refund for the side and they say they can only void the transaction and charge me just for the ham, then do not honor the price of the ham I ordered online and mark the price up. When I show them the price from my confirmation email they take the ham they brought out to go get a smaller ham to match the price from the email. When I first get to the store two of the employees were bad mouthing the guy that was before me, completely unprofessional, owner should get involved and hold some customer service training and teach them what professionalism is and why it’s important to business. Do not use the H st. Location, completely mishandled by I’m guessing their management.

Atmosphere: 1

Food: 1

Service: 1

I pre ordered a week prior to pick up, they didn’t have the complete order (a side)no big deal. I tell them I want a refund for the side and they say they can only void the transaction and charge me just for the ham, then do not honor the price of the ham I ordered online and mark the price up. When I show them the price from my confirmation email they take the ham they brought out to go get a smaller ham to match the price from the email. When I first get to the store two of the employees were bad mouthing the guy that was before me, completely unprofessional, owner should get involved and hold some customer service training and teach them what professionalism is and why it’s important to business. Do not use the H st. Location, completely mishandled by I’m guessing their management.

Atmosphere: 1

Food: 1

Service: 1

Very busy on Christmas Eve. The service was excellent. My family really enjoyed the ham it was excellent!

Atmosphere: 3

Food: 5

Service: 5

My first and last time at this place. Management totally lacked organization and customer service, it was chaotic and very, very confusing. Angry clients, just so unsatisfying the whole experience. I didn't pay for our ham so I stood there for a long time or else I would have requested a refund and cooked something else, hey even a boiled egg sounds better than waiting in this chaotic environment! The Ham was absolutely not acceptable, it wasn't cooked properly!!!!! You people only carry the name that's it, you are lacking in all aspects of running a business!!!!!

Atmosphere: 1

Food: 1

Service: 1

Very good ham and other things. I have been going to this business for years and would recommend this to anyone who is looking for ham.

Atmosphere: 4

Food: 4

Service: 4

My first and last time at this place. Management totally lacked organization and customer service, it was chaotic and very, very confusing. Angry clients, just so unsatisfying the whole experience. I didn't pay for our ham so I stood there for a long time or else I would have requested a refund and cooked something else, hey even a boiled egg sounds better than waiting in this chaotic environment! The Ham was absolutely not acceptable, it wasn't cooked properly!!!!! You people only carry the name that's it, you are lacking in all aspects of running a business!!!!!

Atmosphere: 1

Food: 1

Service: 1

So this is absolutely frustrating! On a normal day (other than the day before Thanksgiving) on the other 363 days of the year, you would be able to walk right up to the front counter to order anything on their menu. But on the Thanksgiving Eve, everyone and their grandmother, grandfather, pet dog, and so forth wants to come and order a spiral cut honey baked ham from here. During our visit, we had 'pre-paid" for our 5-lb ham, and didn't order any sides, turkey, rolls, etc. we ONLY ordered our ham. We waited over 30 minutes for our ham at 7:30am!!! Much of it was due to customers requesting to order sides at the time of pickup and IN ADDITION to their pre-paid order. NOTE: if you want side fixings when you pickup your pre-paid ham, order them also at the same time! You will get your order faster, and others in line behind you will also get their orders faster. The business does not make enough side fixings to be sold on the day of! We wish the business would return to their COVID guidelines and have a refrigerated semi-truck trailer out back doing curbside pickup for those who pre-paid! This would make the pickup process so much easier for those who pre-paid their ham. This must be a headache for not only customers, but even more so for the staff who'll be on their feet the entire day dealing with short tempered customers who have been waiting in line for a lot longer than they had expected. The line was as long as Disneyland's two Star Wars attraction rides. TIP: order online several weeks prior to Thanksgiving, select the earliest pickup time, and arrive 30+ mins prior to opening so your line will be the shortest throughout the day. Honestly, they need a better system for their pickup process and they had it pretty much down to a science during COVID, but since then, the process has only gone downhill. Once inside, the lobby pickup area's appearance was clean and tidy and the workers were doing their best to alleviate a bad logistical pickup problem. I can only pray this Thanksgiving Eve pickup process gets better in the years to come...

Atmosphere: 2

Food: 5

Service: 1

Horrible Thanksgiving experience. Money hungry people. Paid online and when arrived to pick up food there was long line. A shorter line was made for personnel who placed an order but had not paid. You would think they would make a priority to customers that paid. Additionally, sides that were ordered went out of stock....

Atmosphere: 1

Food: 3

Service: 1

Best hams

didn’t have a lot of the items on menu .. and sandwiches were ok ? really thin