Dining area is quite small. But the service was friendly and the chicken was crispy and perfectly seasoned.
Atmosphere: 5
Food: 5
Service: 5
Mauricio Herndz
I’ve been coming to this location for a while now and the wings are amazing, very nice and organized team , I had a little incident about getting order mix with someone else and when I got home unfortunately it was not what I was expecting, so I called the store and got it resolved, show up the the store and spoke to the manager (Brenda) and all I can say is that she not only was able to help me and get my order right but gave me outstanding customer service, she explained to me what happened and without hesitation she was able to accommodate me with a brand new order, integrity is the core value I’m giving her . Phenomenal customer service, if I was a loyal customer before, now I can promise you I will come to this location as longest I can.
Atmosphere: 5
Food: 5
Service: 5
A. H.
How is this place still open is beyond me. Ordered through DoorDash and it took an hour and a half. This place should be banned from getting online orders. Has the worst customer service ever..don’t bother spending your money here.
Service: 1
Narise Miller
🗣DONT GO TO THIS LOCATION! first and last time for me very rude and not professional at all! Very slow, service was terrible! Bad attitude!...🗣DO BETTER! Please and Thank you!🍗 the food was good though lol
Karla “Karliux” G
Walk in and had no customer service at didn’t acknowledge customers at all Asked Tessa about ordering and ignored me and family really bad customer service
Ian Meléndez
It doesn’t matter if you order in advance, they will have your order ready 1 hour after the pick up time
Atmosphere: 1
Food: 3
Service: 1
Angels \u0026 Demons Paranormal Con Fernando Sanchez
Service is the worse, Make delivery drives serve the soft drinks from delivery orders, 1.- A delivery driver don’t carry a food handlers card 2.- it’s not the drivers job, there not employed by wingstop, have the lazy employees do it.
Atmosphere: 1
Food: 1
Service: 1
Cindi Soriano
Food was way too salty, the boneless wings and strips are really bad with the sauces.
Atmosphere: 2
Food: 2
Service: 2
Seven Banging
This establishment is deserves 0 stars for how poor the customer service is , first they all barely speak English , They are rude and arrogant, and I had to wait 45 minutes for a 20 boneless it is absolutely ridiculous, Brenda the manager is also Very unprofessional I had a missing fry and she told me thier was nothing she can do about it when I was still at the establishment. Aswell they have mice or rats because thier are rat traps and rat poop….. DISGUSTING
Atmosphere: 1
Food: 1
Service: 1
raylan allen
Don’t ever order from here. First of all nobody speak English here , like not only Hispanics order here. They hanged up on my face . Everytime i order through Door dash I never get ranch or the extra I paid for their extremely rude don’t go here or eat here . I want the supervisor # , because this is crazy I’m from North Carolina and they have better service than this bullshit .
DO NOT GO TO THIS LOCATION! I REPEAT, DO NOT GO THIS LOCATION. THE SUPERVISOR, AIDA, IS DISRESPECTFUL AND UNCOUTH!!!! TERRIBLE CUSTOMER SERVICE! THEY THINK THEY CAN PROVIDE TERRIBLE CUSTOMER SERVICE BECAUSE THEY ARE A FRANCHISE!!!!! SPEND YOUR MONEY ELSEWHERE!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Terria Freeman Mcgee
Tried to order &’ The lady says they don’t speak English she don’t under understand!! So Unprofessional!! Racism is Real !!!
Atmosphere: 1
Service: 1
Denisse Gonzalez
Sarah was very sweet and understanding; I would definitely visit this location again.
Atmosphere: 5
Food: 5
Service: 5
Michelle Mendoza
Though their food is good, don’t expect to get your order in less than 30 minutes. Everyone behind the counter moves at a glacial pace.
Atmosphere: 1
Food: 4
Service: 1
theh213
Ordered Original barbecue over the phone for the hundredth time, only to get it Korean BBQ for the first time ever. I call over the phone with the food still untouched after intial bite and discovery of wrong flavor, "Can't do anything about it, took too long to callback, sorry." Okay... I go in person ASAP cause isn't the customer supposed to be right? I ask for a supervisor as soon as I walk in but was then told by the same young girl who inputted my order wrong over the phone 30 minutes ago that they just left on their lunch break. Okay... So I ask her and her coworkers around her who's next in charge. Right away fellow coworkers start pointing fingers to the young cashier girl at the very front with a dark braid and visor as the on duty supervisor, while the "other supervisor who just went on lunch" is off duty. The same girl i'm speaking too, the same girl who just told me the supervisor just left to lunch, and yes the same young girl who didn't input my order with the right flavor, even after I tried correcting her right after she repeated back my order over the phone initially. "No, not Korean bbq, original bbq please." Is exactly what I told her. Her explanation ultimately WORD FOR WORD was, "It's cause to us (Wingstop) Korean bbq is our Original bbq, just like how our buffalo isn't called buffalo, it's called Original Hot."... yeah I immediately just gave up, told her that this is literally the only time Original bbq has ever turned out Korean bbq for me. I told her I was sorry, that it's my fault and that i'll order the food right next time, and thank you. I left my food on the counter for them to keep and throw away. Walk out... bruh... Never even spoke to or saw this supposed "on lunch supervisor"... I told cashier girl that I didn't want anyone to get in trouble for this as soon as I walked in, but seeing as to how no one took any accountability whatsoever or remotely tried to help resolve or even properly communicate my issue to the right management when I very clearly stated both over the phone and in person that there was in fact an issue, someone needs to be held accountable for this. A good meal after a long day at work ruined cause of a grace period, no on duty supervisor, and a cashier who doesn't know the difference between Original bbq and Korean bbq. Don't waste your time or money here. Go to the Wingstop at Imperial Beach. Trust me.
Dining area is quite small. But the service was friendly and the chicken was crispy and perfectly seasoned.
Atmosphere: 5
Food: 5
Service: 5
I’ve been coming to this location for a while now and the wings are amazing, very nice and organized team , I had a little incident about getting order mix with someone else and when I got home unfortunately it was not what I was expecting, so I called the store and got it resolved, show up the the store and spoke to the manager (Brenda) and all I can say is that she not only was able to help me and get my order right but gave me outstanding customer service, she explained to me what happened and without hesitation she was able to accommodate me with a brand new order, integrity is the core value I’m giving her . Phenomenal customer service, if I was a loyal customer before, now I can promise you I will come to this location as longest I can.
Atmosphere: 5
Food: 5
Service: 5
How is this place still open is beyond me. Ordered through DoorDash and it took an hour and a half. This place should be banned from getting online orders. Has the worst customer service ever..don’t bother spending your money here.
Service: 1
🗣DONT GO TO THIS LOCATION! first and last time for me very rude and not professional at all! Very slow, service was terrible! Bad attitude!...🗣DO BETTER! Please and Thank you!🍗 the food was good though lol
Walk in and had no customer service at didn’t acknowledge customers at all
Asked Tessa about ordering and ignored me and family really bad customer service
It doesn’t matter if you order in advance, they will have your order ready 1 hour after the pick up time
Atmosphere: 1
Food: 3
Service: 1
Service is the worse,
Make delivery drives serve the soft drinks from delivery orders,
1.- A delivery driver don’t carry a food handlers card
2.- it’s not the drivers job, there not employed by wingstop, have the lazy employees do it.
Atmosphere: 1
Food: 1
Service: 1
Food was way too salty, the boneless wings and strips are really bad with the sauces.
Atmosphere: 2
Food: 2
Service: 2
This establishment is deserves 0 stars for how poor the customer service is , first they all barely speak English , They are rude and arrogant, and I had to wait 45 minutes for a 20 boneless it is absolutely ridiculous, Brenda the manager is also Very unprofessional I had a missing fry and she told me thier was nothing she can do about it when I was still at the establishment. Aswell they have mice or rats because thier are rat traps and rat poop….. DISGUSTING
Atmosphere: 1
Food: 1
Service: 1
Don’t ever order from here. First of all nobody speak English here , like not only Hispanics order here. They hanged up on my face . Everytime i order through Door dash I never get ranch or the extra I paid for their extremely rude don’t go here or eat here . I want the supervisor # , because this is crazy I’m from North Carolina and they have better service than this bullshit .
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
DO NOT GO TO THIS LOCATION! I REPEAT, DO NOT GO THIS LOCATION. THE SUPERVISOR, AIDA, IS DISRESPECTFUL AND UNCOUTH!!!! TERRIBLE CUSTOMER SERVICE! THEY THINK THEY CAN PROVIDE TERRIBLE CUSTOMER SERVICE BECAUSE THEY ARE A FRANCHISE!!!!!
SPEND YOUR MONEY ELSEWHERE!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Tried to order &’ The lady says they don’t speak English she don’t under understand!! So Unprofessional!! Racism is Real !!!
Atmosphere: 1
Service: 1
Sarah was very sweet and understanding; I would definitely visit this location again.
Atmosphere: 5
Food: 5
Service: 5
Though their food is good, don’t expect to get your order in less than 30 minutes. Everyone behind the counter moves at a glacial pace.
Atmosphere: 1
Food: 4
Service: 1
Ordered Original barbecue over the phone for the hundredth time, only to get it Korean BBQ for the first time ever. I call over the phone with the food still untouched after intial bite and discovery of wrong flavor, "Can't do anything about it, took too long to callback, sorry." Okay... I go in person ASAP cause isn't the customer supposed to be right? I ask for a supervisor as soon as I walk in but was then told by the same young girl who inputted my order wrong over the phone 30 minutes ago that they just left on their lunch break. Okay... So I ask her and her coworkers around her who's next in charge. Right away fellow coworkers start pointing fingers to the young cashier girl at the very front with a dark braid and visor as the on duty supervisor, while the "other supervisor who just went on lunch" is off duty. The same girl i'm speaking too, the same girl who just told me the supervisor just left to lunch, and yes the same young girl who didn't input my order with the right flavor, even after I tried correcting her right after she repeated back my order over the phone initially. "No, not Korean bbq, original bbq please." Is exactly what I told her. Her explanation ultimately WORD FOR WORD was, "It's cause to us (Wingstop) Korean bbq is our Original bbq, just like how our buffalo isn't called buffalo, it's called Original Hot."... yeah I immediately just gave up, told her that this is literally the only time Original bbq has ever turned out Korean bbq for me. I told her I was sorry, that it's my fault and that i'll order the food right next time, and thank you. I left my food on the counter for them to keep and throw away. Walk out... bruh... Never even spoke to or saw this supposed "on lunch supervisor"... I told cashier girl that I didn't want anyone to get in trouble for this as soon as I walked in, but seeing as to how no one took any accountability whatsoever or remotely tried to help resolve or even properly communicate my issue to the right management when I very clearly stated both over the phone and in person that there was in fact an issue, someone needs to be held accountable for this. A good meal after a long day at work ruined cause of a grace period, no on duty supervisor, and a cashier who doesn't know the difference between Original bbq and Korean bbq. Don't waste your time or money here. Go to the Wingstop at Imperial Beach. Trust me.
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