This afternoon I went to buy my panda express as always, the only bad thing is that the manager who was there at 2 in the afternoon always made a racist face. I think she shouldn't treat people as they look and it's not the first time she treats me like this. I hope they take
Atmosphere: 1
Food: 5
Service: 1
timmy krysh11
This Panda Express in the Sacramento area is hands down one of the best I’ve ever visited! I’m giving them a full five stars because the experience was outstanding. From the moment I walked in, I was treated with genuine respect and kindness. The staff went above and beyond, even giving me extra food when I asked—such an appreciative and attentive employee, though I wish I caught their name! If you’re near Birdcage, this is the place to go. I’ll definitely be coming back!
Atmosphere: 5
Food: 5
Service: 5
Dezzy March
They more than likely won’t get your order right & they usually only have 1 worker that doesn’t move slow. Avoid this location if you can. It’s disappointing.
Atmosphere: 1
Food: 4
Service: 1
Alicia Lewis
I would not recommend going to this location. They are the rudest people you will ever meet I went in and ordered my food. I repeated it quite a few times. Even when I checked out. I repeated it to the lady quite a few times because she asked me what I had ordered They rang me up. I went home. I realized they forgot one item and I went back and asked to talk to their manager cuz this has happened a few times in the past they said we're going to need me to wait. We need to check the cameras. I was like you know the food's going to get cold. Can you just give me the item you forgot they go No we have to watch the cameras then they come back and say ma'am you never ordered that. They shows me the receipt and I said but I repeated it multiple times to this lady. This is your mistake and at this point I just want to return the food and she's like why just buy the extra item I said how much is that. She basically tells me it would $10 for just some fried rice I believe fried rice is only like $5.60 there and I was like that doesn't make any sense I get this all the time. It does not come out to that amount she goes. Oh it's because you got the shrimp that has nothing to do with ordering fried rice. basically blaming me that I never ordered it but I repeated it multiple times when I checked out. So at this point the food's cold and I'm like I just want to return it. They didn't want to return it. They just wanted me to buy it. At this point I do not want it so the lady yells at me says you're not going to talk to my employees this way all I wanted was a refund. They were refusing at first I could totally understand if it was my fault, but this was not my mistake because I repeated it multiple times to make sure that it was correct if a customer wants a refund it shouldn't even matter why you should just give them their refund if they didn't touch the food. I would not recommend going here. They are very rude.
Atmosphere: 1
Food: 1
Service: 1
Gabriel Galvan
I guess I won't order delivery anymore, since something's always missing. Teriyaki Chicken should come with packets of Teriyaki Sauce - or better yet, put it on the chicken in the plate, instead of a tiny side box with just chicken. Love Panda, but there needs to be more quality control.
Food: 5
Service: 2
Recommended dishes: Beijing Beef and Orange Chicken
Yassine Bennani
Ordered at panda today and not only did our plate have a long hair in it but our teriyaki chicken was spoiled. I ended up throwing up the food right after eating it as the teriyaki chicken had the worst smell to it . I have been going to this location for 5 years and this is the last time.
Food: 1
Brianna Hernandez
Horrible customer service.. Was waiting in line for 15 minutes so they can get pre-orders done, which is fine… But when it’s my turn to order, I was skipped To the next customer in line wasn’t even acknowledged if I was in line… then when I bring it up, I’m told I’m not in In the right spot To start Ordering ..there’s no sign Signifying that’s where ordering starts.. I didn’t even get an apology nor any type of remorse As customer service, all I was given was attitude… Never again will I be coming here .. If they treat their customers like this, imagine how they treat their food.
Service: 1
Alex P
What is the point for ordering pick up when standing in a big line would be faster service. I literally was standing in the pickup line waiting for my order when I saw the staff scan the receipt which gave me a text message that the order was ready but she didn't even start working on my order until 10 min later. I ordered 7:45, in the app said that my order will be ready at 8:03, got my order done by 8:11. If you want to get the food asap stand in the line rather than ordering online.
Atmosphere: 3
Food: 5
Service: 1
Carissa Ragan
Terrible experience again tonight, missing food, employees seemed rush, most of my orange chicken had no chicken and they got things wrong. The chow mein didn't taste good. This is about the 3rd time this has happened. I will not return to this location.
They didn't put teriyaki chicken in the online order
tom paniagua
Great fresh food
Atmosphere: 5
Food: 5
Service: 5
Doctor Dab
Ordered double broccoli beef, received double broccoli with a side of broccoli 🥦🥦🥦 🥦🥦🥦🥦🥦🥦🥦🥦🥦🥦🥦🥦🥦🥦🥦🥦🥦🥦🥦🥦🥦🥦🥦🥦🥦🥦🥦🥦🥦🥦🥦🥦🥦🥦🥦🥦🥦🥦🥦🥦🥦🥦🥦
Atmosphere: 3
Food: 2
Service: 4
Corey Hill
Omg. Most of the time “to-go” orders are priority. Not you, who visits the brick and mortar. They suck. They need to figure this out or just be a fast food drive thru operation: 5 people in front of me and 32 minutes. Ridiculous. Your Efficiency needs a few 7th graders to figure it out. Please.
This afternoon I went to buy my panda express as always, the only bad thing is that the manager who was there at 2 in the afternoon always made a racist face. I think she shouldn't treat people as they look and it's not the first time she treats me like this. I hope they take
Atmosphere: 1
Food: 5
Service: 1
This Panda Express in the Sacramento area is hands down one of the best I’ve ever visited! I’m giving them a full five stars because the experience was outstanding. From the moment I walked in, I was treated with genuine respect and kindness. The staff went above and beyond, even giving me extra food when I asked—such an appreciative and attentive employee, though I wish I caught their name! If you’re near Birdcage, this is the place to go. I’ll definitely be coming back!
Atmosphere: 5
Food: 5
Service: 5
They more than likely won’t get your order right & they usually only have 1 worker that doesn’t move slow. Avoid this location if you can. It’s disappointing.
Atmosphere: 1
Food: 4
Service: 1
I would not recommend going to this location. They are the rudest people you will ever meet I went in and ordered my food. I repeated it quite a few times. Even when I checked out. I repeated it to the lady quite a few times because she asked me what I had ordered They rang me up. I went home. I realized they forgot one item and I went back and asked to talk to their manager cuz this has happened a few times in the past they said we're going to need me to wait. We need to check the cameras. I was like you know the food's going to get cold. Can you just give me the item you forgot they go No we have to watch the cameras then they come back and say ma'am you never ordered that. They shows me the receipt and I said but I repeated it multiple times to this lady. This is your mistake and at this point I just want to return the food and she's like why just buy the extra item I said how much is that. She basically tells me it would $10 for just some fried rice I believe fried rice is only like $5.60 there and I was like that doesn't make any sense I get this all the time. It does not come out to that amount she goes. Oh it's because you got the shrimp that has nothing to do with ordering fried rice. basically blaming me that I never ordered it but I repeated it multiple times when I checked out. So at this point the food's cold and I'm like I just want to return it. They didn't want to return it. They just wanted me to buy it. At this point I do not want it so the lady yells at me says you're not going to talk to my employees this way all I wanted was a refund. They were refusing at first I could totally understand if it was my fault, but this was not my mistake because I repeated it multiple times to make sure that it was correct if a customer wants a refund it shouldn't even matter why you should just give them their refund if they didn't touch the food. I would not recommend going here. They are very rude.
Atmosphere: 1
Food: 1
Service: 1
I guess I won't order delivery anymore, since something's always missing. Teriyaki Chicken should come with packets of Teriyaki Sauce - or better yet, put it on the chicken in the plate, instead of a tiny side box with just chicken. Love Panda, but there needs to be more quality control.
Food: 5
Service: 2
Recommended dishes: Beijing Beef and Orange Chicken
Ordered at panda today and not only did our plate have a long hair in it but our teriyaki chicken was spoiled. I ended up throwing up the food right after eating it as the teriyaki chicken had the worst smell to it . I have been going to this location for 5 years and this is the last time.
Food: 1
Horrible customer service.. Was waiting in line for 15 minutes so they can get pre-orders done, which is fine… But when it’s my turn to order, I was skipped To the next customer in line wasn’t even acknowledged if I was in line… then when I bring it up, I’m told I’m not in In the right spot To start Ordering ..there’s no sign Signifying that’s where ordering starts.. I didn’t even get an apology nor any type of remorse As customer service, all I was given was attitude… Never again will I be coming here .. If they treat their customers like this, imagine how they treat their food.
Service: 1
What is the point for ordering pick up when standing in a big line would be faster service. I literally was standing in the pickup line waiting for my order when I saw the staff scan the receipt which gave me a text message that the order was ready but she didn't even start working on my order until 10 min later. I ordered 7:45, in the app said that my order will be ready at 8:03, got my order done by 8:11. If you want to get the food asap stand in the line rather than ordering online.
Atmosphere: 3
Food: 5
Service: 1
Terrible experience again tonight, missing food, employees seemed rush, most of my orange chicken had no chicken and they got things wrong. The chow mein didn't taste good. This is about the 3rd time this has happened. I will not return to this location.
Atmosphere: 1
Food: 1
Service: 1
Fast and good and friendly staff
Atmosphere: 3
Food: 4
Service: 5
Restaurantji Recommends
petty employees. someone needs to get fired !
Atmosphere: 1
Food: 1
Service: 1
They didn't put teriyaki chicken in the online order
Great fresh food
Atmosphere: 5
Food: 5
Service: 5
Ordered double broccoli beef, received double broccoli with a side of broccoli 🥦🥦🥦 🥦🥦🥦🥦🥦🥦🥦🥦🥦🥦🥦🥦🥦🥦🥦🥦🥦🥦🥦🥦🥦🥦🥦🥦🥦🥦🥦🥦🥦🥦🥦🥦🥦🥦🥦🥦🥦🥦🥦🥦🥦🥦🥦
Atmosphere: 3
Food: 2
Service: 4
Omg. Most of the time “to-go” orders are priority. Not you, who visits the brick and mortar. They suck. They need to figure this out or just be a fast food drive thru operation: 5 people in front of me and 32 minutes. Ridiculous. Your Efficiency needs a few 7th graders to figure it out. Please.
Atmosphere: 1
Food: 3
Service: 1
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