I've been ordering from this Pizza Hut location for the past 2 years and I recently placed an order through the app for a Big Dinner Box with pasta, and everything was perfect--from the food to the service.
When I arrived, the food was still hot and fresh. My entire order was correct, and the older gentleman who was working that night went above and beyond. He kindly opened each box to show me the food and make sure everything was up to my expectations. He was friendly, thoughtful, and made sure I left happy. That level of customer care really stood out to me.
I don't understand why this place sometimes gets a bad reputation -- at night especially, they're efficient, kind, and clearly take pride in their work. I truly appreciate the consistency and warmth I get every time I stop by.
Atmosphere: 5
Food: 5
Service: 5
valerie robinson
The baddest customer service I have ever experienced. I made my order and received confirmation what time it would be ready! My Wife drove almost 30 minutes to pick it up. Samantha good as she felt to Not do her job today, lied and said she called me and my order was cancelled. When talking to the so called manager Scott I see who she's led by. Had ya'll called me and high as gas is WHY WOULD WE DRIVE SO FAR TO PICK UP OUR FOOD. They NEVER HAVE TO WORRY ABOUT US AGAIN...FYI YOU NEED BETTER LEADERSHIP TO LEAD BY EXAMPLE. Please don't be Fooled by Samantha five star review when she's part of the Problem at this LOCATION & It's REALLY SAD!! It's really sad when the employee post their review behind yours on Yelp and also if it was just me.. if the food and customer service is so Great... Why is this store one of the lowest stats on Yelp. Again it wasn't about my order being canceled, because I understand things happen. It was the fact Samantha looked my Wife in the face and Know She Lied. Had I received one call the drive never would've been made. Own what you didn't do and that's your job that you say the team do so well. Lies and said you called me four times and I had not one call from your store, yet you Know you didn't call me.
Atmosphere: 1
Service: 1
Luis
Most likely to get an order wrong : /
Atmosphere: 5
Food: 4
Service: 3
Karen Guckin
The white elderly man work cashier really nice the pizza fresh and hot love it they help.me out and I deaf best customer service I been going here 2 year I a regular I come from Sacramento California I was live in Citrus height California first time in.May 2021 3 year great service thear thank help me . Top 10 thank you always help still.is wonderful thear...
Atmosphere: 5
Food: 5
Service: 5
will halpin
beautiful front worker not only on the outside but what a nice man. excellent customer service 👍
Atmosphere: 5
Food: 5
Service: 5
Charles Pamula
What a waste of 30 dollars for a cheese pizza. Charge 25 cent delivery fee on door dash yet charge like 5.99 for service fee 23 something dollars for 1 cheese pizza. I should have gone a grabbed a frozen pizza, atlesst it would actually taste like something.
Food: 1
Alpha and Omega Plumbing
No dining room but the shift manager helped out and was very friendly
Nitesh Sharma
Good pizza
Atmosphere: 4
Food: 4
Service: 4
Krista Rack-Hart
Ordered through the app, gave us a pickup time of 5:24pm. Got to the store after 5:30 and we're told the order was not ready. Came back out to the truck and looked at the app, which stated the order was ready. My husband went back inside and he was then told that they gave our order to someone else via doordash. They asked my husband if he would like them to remake it, and he said "yes, otherwise my wife is going to be pissed," and walked out to the truck to tell me. I wasn't happy but mistakes happen and I can deal with that. We sat there another 20min. I then walked in and asked if our order was ready when they tell me that the gentleman that came in (my husband) said that he didn't want us to remake it, I had my husband come in and asked him what the conversation was and he said he told them to remake it. At this point I am just done and we walked out. The store was not even that busy the whole 40 min we had to sit and wait for absolutely nothing. Horrible service. Learn to do better or train you're people better!
Service: 1
Judy Coulston
Food used to be one of my favorites. But hardly any cheese on pizza and skimpped on the toppings. The prices have really topped the max. Very expensive.
Vegetarian options: Little vegetarian items offered
I've been ordering from this Pizza Hut location for the past 2 years and I recently placed an order through the app for a Big Dinner Box with pasta, and everything was perfect--from the food to the service.
When I arrived, the food was still hot and fresh. My entire order was correct, and the older gentleman who was working that night went above and beyond. He kindly opened each box to show me the food and make sure everything was up to my expectations. He was friendly, thoughtful, and made sure I left happy. That level of customer care really stood out to me.
I don't understand why this place sometimes gets a bad reputation -- at night especially, they're efficient, kind, and clearly take pride in their work. I truly appreciate the consistency and warmth I get every time I stop by.
Atmosphere: 5
Food: 5
Service: 5
The baddest customer service I have ever experienced. I made my order and received confirmation what time it would be ready! My Wife drove almost 30 minutes to pick it up. Samantha good as she felt to Not do her job today, lied and said she called me and my order was cancelled. When talking to the so called manager Scott I see who she's led by. Had ya'll called me and high as gas is WHY WOULD WE DRIVE SO FAR TO PICK UP OUR FOOD. They NEVER HAVE TO WORRY ABOUT US AGAIN...FYI YOU NEED BETTER LEADERSHIP TO LEAD BY EXAMPLE. Please don't be Fooled by Samantha five star review when she's part of the Problem at this LOCATION & It's REALLY SAD!! It's really sad when the employee post their review behind yours on Yelp and also if it was just me.. if the food and customer service is so Great... Why is this store one of the lowest stats on Yelp. Again it wasn't about my order being canceled, because I understand things happen. It was the fact Samantha looked my Wife in the face and Know She Lied. Had I received one call the drive never would've been made. Own what you didn't do and that's your job that you say the team do so well. Lies and said you called me four times and I had not one call from your store, yet you Know you didn't call me.
Atmosphere: 1
Service: 1
Most likely to get an order wrong : /
Atmosphere: 5
Food: 4
Service: 3
The white elderly man work cashier really nice the pizza fresh and hot love it they help.me out and I deaf best customer service I been going here 2 year I a regular I come from Sacramento California I was live in Citrus height California first time in.May 2021 3 year great service thear thank help me . Top 10 thank you always help still.is wonderful thear...
Atmosphere: 5
Food: 5
Service: 5
beautiful front worker not only on the outside but what a nice man. excellent customer service 👍
Atmosphere: 5
Food: 5
Service: 5
What a waste of 30 dollars for a cheese pizza. Charge 25 cent delivery fee on door dash yet charge like 5.99 for service fee 23 something dollars for 1 cheese pizza. I should have gone a grabbed a frozen pizza, atlesst it would actually taste like something.
Food: 1
No dining room but the shift manager helped out and was very friendly
Good pizza
Atmosphere: 4
Food: 4
Service: 4
Ordered through the app, gave us a pickup time of 5:24pm. Got to the store after 5:30 and we're told the order was not ready. Came back out to the truck and looked at the app, which stated the order was ready. My husband went back inside and he was then told that they gave our order to someone else via doordash. They asked my husband if he would like them to remake it, and he said "yes, otherwise my wife is going to be pissed," and walked out to the truck to tell me. I wasn't happy but mistakes happen and I can deal with that. We sat there another 20min. I then walked in and asked if our order was ready when they tell me that the gentleman that came in (my husband) said that he didn't want us to remake it, I had my husband come in and asked him what the conversation was and he said he told them to remake it. At this point I am just done and we walked out. The store was not even that busy the whole 40 min we had to sit and wait for absolutely nothing. Horrible service. Learn to do better or train you're people better!
Service: 1
Food used to be one of my favorites. But hardly any cheese on pizza and skimpped on the toppings. The prices have really topped the max. Very expensive.
Vegetarian options: Little vegetarian items offered
Dietary restrictions: Don't really know
Parking: Hardly any cheese. Cookie was good.
Kid-friendliness: Delivery or pick up only
Wheelchair accessibility: Yes
Atmosphere: 2
Food: 3
Service: 4
Recommended dishes: Large 3 Topping Puzzs
Restaurantji Recommends
Nice selection
Atmosphere: 5
This popped up on my phone saying I ate here and I didn't. That's wierd
Even when slammed and super busy, the employees are still kind and the food comes out hot and made correctly!
Atmosphere: 5
Food: 5
Service: 5
pick up pizza place. Suggest you call ahead to hear the specials and so you don't have to wait while food is made.
Atmosphere: 2
Food: 4
Service: 3
Ordered a large pie, and it was burnt to a crisp. At least the boneless wings were good. What can I expect? It's Pizza Hut ?♂️
Atmosphere: 4
Food: 2
Service: 5
Recommended dishes: Breaded Boneless Wings
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