they were closed! they said "not enough employees"
Ben is Baller
I love this place. They make the best cookie crumbles(if you are not ordering mocha cookie crumble with bacon egg and gouda no bacon you are missing out)
Atmosphere: 4
Food: 5
Service: 5
Sofia Ipatko
The staff treated me and my friends awfully, not listening to me when I was ordering, gave me the wrong order like 3 times and were rude trying to accuse me in stealing the order though I just didn’t realize we have an extra one and was more than good with returning it. IT WAS SOOOO RUDE!!!!!
Food: 1
Andres Solis REALTOR (myplacercountyhome)
I ordered a venti iced coffee with a splash of cream and a coffee cake. Instead, I received a venti iced coffee heavy on cream with just a splash of coffee, and my coffee cake was never served. The location appeared to be understaffed, and the baristas seemed unsure about how to retrieve an item from their display that I had ordered. After being asked twice by the same two employees what I was waiting for, I decided I had waited long enough. I told them to give my food to the homeless man camped outside their entrance.
Atmosphere: 2
Food: 1
Service: 1
2020 WorkFlow
A grate place to sit get coffee and get work done or if you read get some reading done.
Atmosphere: 5
Food: 5
Service: 5
David Huerta
The restrooms are disgusting here. I talked to one of them employees are telling them the first thing you should do before you open it to make sure everything is cleaned up and sanitary. If you think I’ll go look at the restroom no salt or the sink not working And there’s no toilet
Atmosphere: 1
Food: 1
Service: 1
Amy Kramer
Friendly staff, great service, love there Carmel frappe
Ana Smith
Stood in line for 5 minutes waiting for someone to take my order. They were all just starting at me doing everything else around.
Service: 1
Jennifer Kittelman
Drove thru and ordered ahead, line was long but in and out quickly and the service was very friendly and cheerful.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pumpkin Spice Frappuccino, Ham and Cheese Croissant, Featured Medium Roast Pike Place Roast, Pike Place Roast
Lucas Espinoza
Rude girls working made my drink wrong and got mad at me for asking what they
I've been a loyal Starbucks customer for well over 10 years. There was many years that I would go every single day sometimes twice. On 1/19/2024 I visited this Starbucks at Auburn and Sylvan to get drinks for me and my co-workers on a very hectic day at work. We paid for all of our drinks, close to $40,They forgot one of my drinks. When I got back to work one of my co-workers didn't get a drink. My boss was irritated that he was charged for a drink we didn't get. He wasn't happy, she wasn't happy.I called Starbucks as soon a I realized. I told my boss and my coworker I would go get her drink as soon as I got off work. Starbucks kept me on the phone way too long when I was supposed to be working. I just needed my drink.They made excuses, they said I wasn't charged for it when in fact I definitely was. They never offered to make the drink for me. They just argued that I wasn't charged for the drink. I verified with my boss and a coworker that we were definitely charged for every drink. In total we paid for six drinks and received five. After not getting anything but a argument on the phone, I hung up on the girl.After a hectic day at work, my plan was to go back to this store to try to get contact information for the manager and then to go to another store and get the drink for my coworker.That was another big hassle. She wasn't going to give me the contact instead told me she could tell me when he's going to work next. That was already way too much trouble. Two visits and a call and still didn't have the missing drink. The last thing I wanted was any further hassle trying to explain this whole thing again over one drink. They should have just offered to make the drink when I first called.Finally she handed me his phone number and I left.With my gas light on, I drove to another starbucks, gave the guy a $20 cash tip because he was so friendly and helpful.After spending my original $40 on drinks, $6 tip at the first store and $20 tip at the second store I had my drink and took it back to work.I contacted the store manager by text. I was too tired, had errands to run, and stressed from all the anguish.He texted back promptly, but never apologize for how poorly his store handled the matter when I told them about the missing drink.He offered nothing but to reach out to me, meaning a phone call. I didn't ask for or need a phone call. I was tired of talking to Starbucks about this issue. I just wanted to feel heard, acknowledged, and thought he should have offered at least the missing drink but I didn't need it at that point. What I needed was to be treated with appreciation and respect and to be heard. I wasn't going to beg someone to do the right thing.I never felt heard or acknowledged.I felt very disrespected like a rug that somebody wiped their feet on. He told me he was not 24/7 customer service and that he's already asked me multiple times for a time when I would be available for him to reach out. I told him I can't take phone calls when I'm at work and I would be off work at 4:00 p.m. the next 2 days. He told me he would reach out to me the following day knowing I was working till 4:00. The following day I waited three hours after I was off of work and hadn't heard from him. Now I'm even more annoyed.It felt like he was trying to switch the blame to me. He wasn't available 24/7, and neither was I. I'm playing phone tag with someone who's not keeping their word, nor offering any help.Originally I just wanted the missing drink, then I just wanted for the manager to apologize and agree that this missing drink situation was handled poorly. That's what should have been done.Today, Monday, I called their main customer service line.After listening to my experience, the customer service agent told me he added $5 to my Starbucks account to make up for the missing drink. The drink I paid for and didn't get was $6.45.Starbucks response, credit me $5 for the $6.45 drink I didn't get originally.T
Atmosphere: 1
Food: 1
Service: 1
Blori
I've been a loyal Starbucks customer for well over 10 years. There was many years that I would go every single day sometimes twice. On 1/19/2024 I visited this Starbucks at Auburn and Sylvan to get drinks for me and my co-workers on a very hectic day at work. We paid for all of our drinks, close to $40,They forgot one of my drinks. When I got back to work one of my co-workers didn't get a drink. My boss was irritated that he was charged for a drink we didn't get. He wasn't happy, she wasn't happy.I called Starbucks as soon a I realized. I told my boss and my coworker I would go get her drink as soon as I got off work. Starbucks kept me on the phone way too long when I was supposed to be working. I just needed my drink.They made excuses, they said I wasn't charged for it when in fact I definitely was. They never offered to make the drink for me. They just argued that I wasn't charged for the drink. I verified with my boss and a coworker that we were definitely charged for every drink. In total we paid for six drinks and received five. After not getting anything but a argument on the phone, I hung up on the girl.After a hectic day at work, my plan was to go back to this store to try to get contact information for the manager and then to go to another store and get the drink for my coworker.That was another big hassle. She wasn't going to give me the contact instead told me she could tell me when he's going to work next. That was already way too much trouble. Two visits and a call and still didn't have the missing drink. The last thing I wanted was any further hassle trying to explain this whole thing again over one drink. They should have just offered to make the drink when I first called.Finally she handed me his phone number and I left.With my gas light on, I drove to another starbucks, gave the guy a $20 cash tip because he was so friendly and helpful.After spending my original $40 on drinks, $6 tip at the first store and $20 tip at the second store I had my drink and took it back to work.I contacted the store manager by text. I was too tired, had errands to run, and stressed from all the anguish.He texted back promptly, but never apologize for how poorly his store handled the matter when I told them about the missing drink.He offered nothing but to reach out to me, meaning a phone call. I didn't ask for or need a phone call. I was tired of talking to Starbucks about this issue. I just wanted to feel heard, acknowledged, and thought he should have offered at least the missing drink but I didn't need it at that point. What I needed was to be treated with appreciation and respect and to be heard. I wasn't going to beg someone to do the right thing.I never felt heard or acknowledged.I felt very disrespected like a rug that somebody wiped their feet on. He told me he was not 24/7 customer service and that he's already asked me multiple times for a time when I would be available for him to reach out. I told him I can't take phone calls when I'm at work and I would be off work at 4:00 p.m. the next 2 days. He told me he would reach out to me the following day knowing I was working till 4:00. The following day I waited three hours after I was off of work and hadn't heard from him. Now I'm even more annoyed.It felt like he was trying to switch the blame to me. He wasn't available 24/7, and neither was I. I'm playing phone tag with someone who's not keeping their word, nor offering any help.Originally I just wanted the missing drink, then I just wanted for the manager to apologize and agree that this missing drink situation was handled poorly. That's what should have been done.Today, Monday, I called their main customer service line.After listening to my experience, the customer service agent told me he added $5 to my Starbucks account to make up for the missing drink. The drink I paid for and didn't get was $6.45.Starbucks response, credit me $5 for the $6.45 drink I didn't get originally.T
Atmosphere: 1
Food: 1
Service: 1
M J McPherson
Always good coffee, something to munch on and good atmosphere.
This location needs new management.Why literally every time we try this location do we have to wait 20mins, when there are 8 employees plus the manager.My husband and I like to take walks Saturday morning and we have given many chances. We have tried to walk in and order, waited for 20 mins, mobile orders were even longer wait times as well as incorrect. I know we aren't alone either because I see it happening to many customers.Here's a suggestion, if you can't keep up with the mobile orders along with your in-store foot traffic and drive thru, then shut off mobile orders. Only if you are in the drive thru, is there hardly any waiting.
Atmosphere: 1
Food: 1
Service: 1
David
I ordered online and walked in to grab my order. I saw they were still making my drip coffee and it wasn’t filled to the top. I asked them to top it off and she said it says room for cream. I said okay and asked her to fill it to the top again. She again said that it said room for cream. I again asked her to fill it to the top and she finally did it. She then told me I needed to take the room for cream off my order. We had more words about my order and I told her I’m not sure why I’m explaining anything to her as a customer. Horrible customer service.
they were closed! they said "not enough employees"
I love this place. They make the best cookie crumbles(if you are not ordering mocha cookie crumble with bacon egg and gouda no bacon you are missing out)
Atmosphere: 4
Food: 5
Service: 5
The staff treated me and my friends awfully, not listening to me when I was ordering, gave me the wrong order like 3 times and were rude trying to accuse me in stealing the order though I just didn’t realize we have an extra one and was more than good with returning it. IT WAS SOOOO RUDE!!!!!
Food: 1
I ordered a venti iced coffee with a splash of cream and a coffee cake. Instead, I received a venti iced coffee heavy on cream with just a splash of coffee, and my coffee cake was never served. The location appeared to be understaffed, and the baristas seemed unsure about how to retrieve an item from their display that I had ordered. After being asked twice by the same two employees what I was waiting for, I decided I had waited long enough. I told them to give my food to the homeless man camped outside their entrance.
Atmosphere: 2
Food: 1
Service: 1
A grate place to sit get coffee and get work done or if you read get some reading done.
Atmosphere: 5
Food: 5
Service: 5
The restrooms are disgusting here. I talked to one of them employees are telling them the first thing you should do before you open it to make sure everything is cleaned up and sanitary. If you think I’ll go look at the restroom no salt or the sink not working And there’s no toilet
Atmosphere: 1
Food: 1
Service: 1
Friendly staff, great service, love there Carmel frappe
Stood in line for 5 minutes waiting for someone to take my order. They were all just starting at me doing everything else around.
Service: 1
Drove thru and ordered ahead, line was long but in and out quickly and the service was very friendly and cheerful.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pumpkin Spice Frappuccino, Ham and Cheese Croissant, Featured Medium Roast Pike Place Roast, Pike Place Roast
Rude girls working made my drink wrong and got mad at me for asking what they
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
I've been a loyal Starbucks customer for well over 10 years. There was many years that I would go every single day sometimes twice. On 1/19/2024 I visited this Starbucks at Auburn and Sylvan to get drinks for me and my co-workers on a very hectic day at work. We paid for all of our drinks, close to $40,They forgot one of my drinks. When I got back to work one of my co-workers didn't get a drink. My boss was irritated that he was charged for a drink we didn't get. He wasn't happy, she wasn't happy.I called Starbucks as soon a I realized. I told my boss and my coworker I would go get her drink as soon as I got off work. Starbucks kept me on the phone way too long when I was supposed to be working. I just needed my drink.They made excuses, they said I wasn't charged for it when in fact I definitely was. They never offered to make the drink for me. They just argued that I wasn't charged for the drink. I verified with my boss and a coworker that we were definitely charged for every drink. In total we paid for six drinks and received five. After not getting anything but a argument on the phone, I hung up on the girl.After a hectic day at work, my plan was to go back to this store to try to get contact information for the manager and then to go to another store and get the drink for my coworker.That was another big hassle. She wasn't going to give me the contact instead told me she could tell me when he's going to work next. That was already way too much trouble. Two visits and a call and still didn't have the missing drink. The last thing I wanted was any further hassle trying to explain this whole thing again over one drink. They should have just offered to make the drink when I first called.Finally she handed me his phone number and I left.With my gas light on, I drove to another starbucks, gave the guy a $20 cash tip because he was so friendly and helpful.After spending my original $40 on drinks, $6 tip at the first store and $20 tip at the second store I had my drink and took it back to work.I contacted the store manager by text. I was too tired, had errands to run, and stressed from all the anguish.He texted back promptly, but never apologize for how poorly his store handled the matter when I told them about the missing drink.He offered nothing but to reach out to me, meaning a phone call. I didn't ask for or need a phone call. I was tired of talking to Starbucks about this issue. I just wanted to feel heard, acknowledged, and thought he should have offered at least the missing drink but I didn't need it at that point. What I needed was to be treated with appreciation and respect and to be heard. I wasn't going to beg someone to do the right thing.I never felt heard or acknowledged.I felt very disrespected like a rug that somebody wiped their feet on. He told me he was not 24/7 customer service and that he's already asked me multiple times for a time when I would be available for him to reach out. I told him I can't take phone calls when I'm at work and I would be off work at 4:00 p.m. the next 2 days. He told me he would reach out to me the following day knowing I was working till 4:00. The following day I waited three hours after I was off of work and hadn't heard from him. Now I'm even more annoyed.It felt like he was trying to switch the blame to me. He wasn't available 24/7, and neither was I. I'm playing phone tag with someone who's not keeping their word, nor offering any help.Originally I just wanted the missing drink, then I just wanted for the manager to apologize and agree that this missing drink situation was handled poorly. That's what should have been done.Today, Monday, I called their main customer service line.After listening to my experience, the customer service agent told me he added $5 to my Starbucks account to make up for the missing drink. The drink I paid for and didn't get was $6.45.Starbucks response, credit me $5 for the $6.45 drink I didn't get originally.T
Atmosphere: 1
Food: 1
Service: 1
I've been a loyal Starbucks customer for well over 10 years. There was many years that I would go every single day sometimes twice. On 1/19/2024 I visited this Starbucks at Auburn and Sylvan to get drinks for me and my co-workers on a very hectic day at work. We paid for all of our drinks, close to $40,They forgot one of my drinks. When I got back to work one of my co-workers didn't get a drink. My boss was irritated that he was charged for a drink we didn't get. He wasn't happy, she wasn't happy.I called Starbucks as soon a I realized. I told my boss and my coworker I would go get her drink as soon as I got off work. Starbucks kept me on the phone way too long when I was supposed to be working. I just needed my drink.They made excuses, they said I wasn't charged for it when in fact I definitely was. They never offered to make the drink for me. They just argued that I wasn't charged for the drink. I verified with my boss and a coworker that we were definitely charged for every drink. In total we paid for six drinks and received five. After not getting anything but a argument on the phone, I hung up on the girl.After a hectic day at work, my plan was to go back to this store to try to get contact information for the manager and then to go to another store and get the drink for my coworker.That was another big hassle. She wasn't going to give me the contact instead told me she could tell me when he's going to work next. That was already way too much trouble. Two visits and a call and still didn't have the missing drink. The last thing I wanted was any further hassle trying to explain this whole thing again over one drink. They should have just offered to make the drink when I first called.Finally she handed me his phone number and I left.With my gas light on, I drove to another starbucks, gave the guy a $20 cash tip because he was so friendly and helpful.After spending my original $40 on drinks, $6 tip at the first store and $20 tip at the second store I had my drink and took it back to work.I contacted the store manager by text. I was too tired, had errands to run, and stressed from all the anguish.He texted back promptly, but never apologize for how poorly his store handled the matter when I told them about the missing drink.He offered nothing but to reach out to me, meaning a phone call. I didn't ask for or need a phone call. I was tired of talking to Starbucks about this issue. I just wanted to feel heard, acknowledged, and thought he should have offered at least the missing drink but I didn't need it at that point. What I needed was to be treated with appreciation and respect and to be heard. I wasn't going to beg someone to do the right thing.I never felt heard or acknowledged.I felt very disrespected like a rug that somebody wiped their feet on. He told me he was not 24/7 customer service and that he's already asked me multiple times for a time when I would be available for him to reach out. I told him I can't take phone calls when I'm at work and I would be off work at 4:00 p.m. the next 2 days. He told me he would reach out to me the following day knowing I was working till 4:00. The following day I waited three hours after I was off of work and hadn't heard from him. Now I'm even more annoyed.It felt like he was trying to switch the blame to me. He wasn't available 24/7, and neither was I. I'm playing phone tag with someone who's not keeping their word, nor offering any help.Originally I just wanted the missing drink, then I just wanted for the manager to apologize and agree that this missing drink situation was handled poorly. That's what should have been done.Today, Monday, I called their main customer service line.After listening to my experience, the customer service agent told me he added $5 to my Starbucks account to make up for the missing drink. The drink I paid for and didn't get was $6.45.Starbucks response, credit me $5 for the $6.45 drink I didn't get originally.T
Atmosphere: 1
Food: 1
Service: 1
Always good coffee, something to munch on and good atmosphere.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pumpkin Spice Frappuccino, Egg Bites, Iced Caramel Macchiato
This location needs new management.Why literally every time we try this location do we have to wait 20mins, when there are 8 employees plus the manager.My husband and I like to take walks Saturday morning and we have given many chances. We have tried to walk in and order, waited for 20 mins, mobile orders were even longer wait times as well as incorrect. I know we aren't alone either because I see it happening to many customers.Here's a suggestion, if you can't keep up with the mobile orders along with your in-store foot traffic and drive thru, then shut off mobile orders. Only if you are in the drive thru, is there hardly any waiting.
Atmosphere: 1
Food: 1
Service: 1
I ordered online and walked in to grab my order. I saw they were still making my drip coffee and it wasn’t filled to the top. I asked them to top it off and she said it says room for cream. I said okay and asked her to fill it to the top again. She again said that it said room for cream. I again asked her to fill it to the top and she finally did it. She then told me I needed to take the room for cream off my order. We had more words about my order and I told her I’m not sure why I’m explaining anything to her as a customer. Horrible customer service.
Atmosphere: 1
Service: 1