Yesterday in the hot weather, I ordered the Cheese Strawberry drink, which is blended with ice and melts quickly. Any responsible shop should know this and provide a proper plastic bag, but instead they only gave a thin paper bag. By the time I got home, the bag was soaked, torn, and the drink had leaked everywhere.
The real issue is the lid design. At the straw opening, the lid does not seal tightly at all — it’s loose, and the drink leaks out easily. When this was reported, the shop completely refused to take responsibility. They even claimed it wasn’t their fault, despite clear evidence that the leaking drink had torn the bag. When offered the chance to inspect the cup and see the defective lid themselves, they refused.
No professional business should treat customers this way. If a product is faulty, the shop should acknowledge it and make it right, not ignore the problem and push the blame onto customers. This shows extremely poor responsibility and service.
Dick Daivdson
My girlfriend and I cannot believe how a business like this is allowed to operate in Los Angeles. The lids don’t seal, the paper bags fall apart, and when drinks spill everywhere they refuse to take any responsibility. We even offered to bring the cup back to show them the defect, but they refused to look at it.
This is completely unfair to customers. You pay over $7 for a drink, only to have it leak all over your car and floor — and then the shop pushes the blame onto you. It’s not just bad packaging; it’s dishonest and irresponsible service.
A business like this should not be allowed to continue treating customers this way. Everyone should be aware of their practices and file complaints, because this kind of behavior is unacceptable.
Barbie Lee
My boyfriend and I had a horrible experience here. The lids don’t fit tightly at all — the drink leaked out, soaked through the paper bag, spilled all over my car, and then dripped all over the ground when I carried it inside.
On top of that, the store refused to take responsibility. Instead of helping, they just pushed the blame back on us and ignored our calls after asking for photos. Very careless, very unprofessional, and definitely not worth the money.
Max Davidson
My girlfriend and I had a terrible experience with this shop, and it’s not just about one spilled drink — it’s about how irresponsible and careless they are.
First, the packaging is unacceptable. They don’t even bother to provide proper plastic bags, and sometimes they act like giving you a paper bag is already too much. With iced drinks, the condensation quickly soaks the thin paper bag, and of course it leaks.
Second, when something goes wrong, they just push the blame. They told us they “checked the video” — but how can a security camera show whether a lid is sealed properly? It’s just an excuse to avoid responsibility.
Third, their attitude is the worst part. We called yesterday, and only today did we get any kind of vague response. They asked us to send photos, but even after sending them, they never replied. The whole experience made us feel like they just didn’t care at all.
And this isn’t only our experience. If you look on Google or the delivery apps, there are already tons of bad reviews from other customers. Clearly, this is not a one-time problem — it’s how they run their business.
Very unprofessional, very careless, and very disappointing. Think twice before ordering here.
Anna Ko
My boyfriend and I ordered the Cheese Strawberry drink and it spilled everywhere because the lid doesn’t seal properly. We called multiple times, sent photos as requested, but the manager was rude, dismissive, and then completely ignored us. Terrible attitude — they don’t care about customers at all.
Sashisha Stanley
My boyfriend and I ordered the Cheese Strawberry drink here and had a terrible experience. The lid design is loose and doesn’t seal properly, and on the way home the drink spilled all over the paper bag and leaked out completely.
The worst part, however, was the customer service. I called several times and was told to send photos to their head office contact (a man). He was extremely dismissive — told me to “send the photos and wait.” After I sent them, I called again to confirm, and he brushed me off saying he’d “check later.” He never gave us any real response, and by the next day he simply ignored us altogether.
It’s not just about the poorly designed cup — the way they handled this was unprofessional and disrespectful to customers. If you order here, be aware: the drinks may spill, and the company will not take responsibility or even treat you seriously.
Dale Wong
I ordered the Cheese Strawberry drink here and was very disappointed. The shop gave it to me in a paper bag, but the lid design is loose and doesn’t seal properly — especially around the straw opening. On the way home, the drink spilled all over the bag and leaked out completely.
When I contacted the store, they refused to take responsibility. They insisted the lid was fine when handed to me, but in reality it doesn’t close tightly at all, which makes it unsafe for take-out. Instead of offering any help, the shop just blamed the customer.
If you order here, be careful — the cup and lid are poorly made, and the store won’t stand behind their product if something goes wrong. Very disappointing experience.
Chris Tran
It’s packed, parking lot is small and line was long (40mins wait for drinks). It’s holiday weekend so understandable. The place is very nice and well decor, ft like upscale drink place. Easy order but the wait is just not acceptable, giving the 7 people prior but come on, it’s drinks. Just POV!!!! Nice staff but was hoping for them to do it faster. Drinks are great, better than others. Tried the one in LA and the wait is just ridiculous too, only 4 people prior for 20mins wait. Love the names and the drinks are great and glad that we only stop by one a month for the drinks or else we just give up all together. I would give it a 5 but the long long wait was ridiculous so -2 points for that, so sorry.
Linda Miu
It's so slow...the flavor is more consistent than San Gabriel's!
Absolutely ridiculous. I came in just to get one tea—nothing complicated—and ended up waiting literally 50 minutes. For a single drink! The place wasn’t even that crowded, and staff seemed more disorganized than busy. By the time I finally got my order, the whole experience was already ruined. Definitely not worth the wait, and I won’t be coming back.
Jose Lee
Waiting abt 40 mins for ONE drink in a weekday!! Can u believe it! after shopping at home depot near by still haven’t got my drink, will never come back again
A. B.
My girlfriend likes it.
Secret Society
Drinks are very reminiscent of the teas in China. Tasty and very fragrant.
Cherie Tran
Drinks are good and it gets packed. My friend and I waited for a while for our drinks since it was pretty busy. But the drinks were good! I got an oolong milk tea and added cream top with pecan (reminds me of Chagee in China, which I really like!)- it was good!
However, the shop didn't feel very clean. My friend and I both agreed that we were surprised that the floors seemed so dirty for such a popular shop.
Nice people work here. Food is delicious.
Yesterday in the hot weather, I ordered the Cheese Strawberry drink, which is blended with ice and melts quickly. Any responsible shop should know this and provide a proper plastic bag, but instead they only gave a thin paper bag. By the time I got home, the bag was soaked, torn, and the drink had leaked everywhere.
The real issue is the lid design. At the straw opening, the lid does not seal tightly at all — it’s loose, and the drink leaks out easily. When this was reported, the shop completely refused to take responsibility. They even claimed it wasn’t their fault, despite clear evidence that the leaking drink had torn the bag. When offered the chance to inspect the cup and see the defective lid themselves, they refused.
No professional business should treat customers this way. If a product is faulty, the shop should acknowledge it and make it right, not ignore the problem and push the blame onto customers. This shows extremely poor responsibility and service.
My girlfriend and I cannot believe how a business like this is allowed to operate in Los Angeles. The lids don’t seal, the paper bags fall apart, and when drinks spill everywhere they refuse to take any responsibility. We even offered to bring the cup back to show them the defect, but they refused to look at it.
This is completely unfair to customers. You pay over $7 for a drink, only to have it leak all over your car and floor — and then the shop pushes the blame onto you. It’s not just bad packaging; it’s dishonest and irresponsible service.
A business like this should not be allowed to continue treating customers this way. Everyone should be aware of their practices and file complaints, because this kind of behavior is unacceptable.
My boyfriend and I had a horrible experience here. The lids don’t fit tightly at all — the drink leaked out, soaked through the paper bag, spilled all over my car, and then dripped all over the ground when I carried it inside.
On top of that, the store refused to take responsibility. Instead of helping, they just pushed the blame back on us and ignored our calls after asking for photos. Very careless, very unprofessional, and definitely not worth the money.
My girlfriend and I had a terrible experience with this shop, and it’s not just about one spilled drink — it’s about how irresponsible and careless they are.
First, the packaging is unacceptable. They don’t even bother to provide proper plastic bags, and sometimes they act like giving you a paper bag is already too much. With iced drinks, the condensation quickly soaks the thin paper bag, and of course it leaks.
Second, when something goes wrong, they just push the blame. They told us they “checked the video” — but how can a security camera show whether a lid is sealed properly? It’s just an excuse to avoid responsibility.
Third, their attitude is the worst part. We called yesterday, and only today did we get any kind of vague response. They asked us to send photos, but even after sending them, they never replied. The whole experience made us feel like they just didn’t care at all.
And this isn’t only our experience. If you look on Google or the delivery apps, there are already tons of bad reviews from other customers. Clearly, this is not a one-time problem — it’s how they run their business.
Very unprofessional, very careless, and very disappointing. Think twice before ordering here.
My boyfriend and I ordered the Cheese Strawberry drink and it spilled everywhere because the lid doesn’t seal properly. We called multiple times, sent photos as requested, but the manager was rude, dismissive, and then completely ignored us. Terrible attitude — they don’t care about customers at all.
My boyfriend and I ordered the Cheese Strawberry drink here and had a terrible experience. The lid design is loose and doesn’t seal properly, and on the way home the drink spilled all over the paper bag and leaked out completely.
The worst part, however, was the customer service. I called several times and was told to send photos to their head office contact (a man). He was extremely dismissive — told me to “send the photos and wait.” After I sent them, I called again to confirm, and he brushed me off saying he’d “check later.” He never gave us any real response, and by the next day he simply ignored us altogether.
It’s not just about the poorly designed cup — the way they handled this was unprofessional and disrespectful to customers. If you order here, be aware: the drinks may spill, and the company will not take responsibility or even treat you seriously.
I ordered the Cheese Strawberry drink here and was very disappointed. The shop gave it to me in a paper bag, but the lid design is loose and doesn’t seal properly — especially around the straw opening. On the way home, the drink spilled all over the bag and leaked out completely.
When I contacted the store, they refused to take responsibility. They insisted the lid was fine when handed to me, but in reality it doesn’t close tightly at all, which makes it unsafe for take-out. Instead of offering any help, the shop just blamed the customer.
If you order here, be careful — the cup and lid are poorly made, and the store won’t stand behind their product if something goes wrong. Very disappointing experience.
It’s packed, parking lot is small and line was long (40mins wait for drinks). It’s holiday weekend so understandable. The place is very nice and well decor, ft like upscale drink place. Easy order but the wait is just not acceptable, giving the 7 people prior but come on, it’s drinks. Just POV!!!! Nice staff but was hoping for them to do it faster. Drinks are great, better than others. Tried the one in LA and the wait is just ridiculous too, only 4 people prior for 20mins wait. Love the names and the drinks are great and glad that we only stop by one a month for the drinks or else we just give up all together. I would give it a 5 but the long long wait was ridiculous so -2 points for that, so sorry.
It's so slow...the flavor is more consistent than San Gabriel's!
Restaurantji Recommends
Absolutely ridiculous. I came in just to get one tea—nothing complicated—and ended up waiting literally 50 minutes. For a single drink! The place wasn’t even that crowded, and staff seemed more disorganized than busy. By the time I finally got my order, the whole experience was already ruined. Definitely not worth the wait, and I won’t be coming back.
Waiting abt 40 mins for ONE drink in a weekday!! Can u believe it! after shopping at home depot near by still haven’t got my drink, will never come back again
My girlfriend likes it.
Drinks are very reminiscent of the teas in China. Tasty and very fragrant.
Drinks are good and it gets packed. My friend and I waited for a while for our drinks since it was pretty busy. But the drinks were good!
I got an oolong milk tea and added cream top with pecan (reminds me of Chagee in China, which I really like!)- it was good!
However, the shop didn't feel very clean. My friend and I both agreed that we were surprised that the floors seemed so dirty for such a popular shop.
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