Buffalo Wild Wings

Here’s a professional yet direct review you can use for Buffalo Wild Wings:

I’m extremely disappointed with the service at this Buffalo Wild Wings location. I visited with a large party and wanted to keep our alcohol tab separate by ordering drinks directly at the bar—something I’ve done at many restaurants without issue. However, the bartenders, Sam and George, repeatedly told us that because we had a table, we could not be served at the bar. This made things unnecessarily complicated for our group, especially since not everyone was drinking.

Unfortunately, this isn’t the first time I’ve had issues with the bar staff at this location. It seems like there’s always confusion or pushback when it comes to simple requests. As someone who frequents Buffalo Wild Wings, it’s frustrating to feel unwelcome at the bar. I hope management addresses this ongoing problem and focuses on providing better, more flexible customer service.

Their customer sucks they don't know how to manage and their soda is not soda because they are being cheap to use their syrup

I was so pleased and surprised with the level of service here now. I sat at the bar area with my boy. Alex, our server, went above and beyond. He let us know of all the specials available. We had the endless wings, and fried pickles. Everthing was served with in minutes of ordering. We didn't have empty glasses or wings until we said stop. COI BWW has made a positive, complete 180 when it comes to service and quality.

I was there with my family for Mother’s Day the restaurant was fairly empty yet we waited there for an hour to be seated they didn’t tell us an eta or give us a menu to start figuring out what to order avoid this establishment bad service bad experience

Customer service is terrible.

I hate being dragged to this bww, service is always so slow. Whether it be busy or slow, you waste so much time here waiting for service. I always get buffalo wings and you'd think I got damn chicharrones with how dry they are. Also for the price or the margaritas, wish they'd have bigger cups.

Unfortunately this location blast music like a nightclub, staff is nonexistent or avoiding people who walk in or mobile orders. I have an order for pickup at 9:50pm and don't get till 10:20pm.

I ordered food from this location and it was delivered through door dash the proper safety precautions were not taken prior to them handing my food to the driver they left the bag wide open with my food exposed as well as not sealing the kids for proper safety to not me tampered with very disappointing and DoorDash felt my safety concern was only worth a $9 refund I didn’t eat the food concerned for my safety and loss out on food and money. My receipt clearly says DD aka DoorDash

terrible service.

victoria the new manager is doing a great job. someone did an accident all over the toilet i reported to her and she went on and cleaned herself. great to see someone who finally cares about the service anr cleanliness about this restaurant. thanks to alex our server who worked hard communicating with his coworkers

Very slow service

Poor service and cleanliness issues at City of Industry location on Sunday night. The order was incorrect, and despite multiple requests, the waiter was dismissive and avoided the table. Other staff members were unhelpful, and the restroom was unsanitary. Overall, a very disappointing experience that needs to be addressed.

Where to begin? Terrible and unprofessional young entitled employees. Management can’t solve a customer problem if their life depended on it. The employee named Julian always gives sassy attitude at night when I come with my friends. The worker named Mia is the rudest food member I have ever met and gave my partner attitude. The food use to be consistently good but now is average at best whenever they get the order right 🙄. Last week was my last time ever going to this location. I have never seen a group of young people be so negative and give off bad energy at a sports style restaurant. Do not waste your time on this eye sore or its workers.

Now I remember why we don't come to this location and haven't in over 10 years. We came in and decided to sit at the bar. The tables all had a film on them and the whole area had an awful smell i'm pretty sure it was emanating from the mop and bucket against the wall. It was musty trying to be masked with cleaning products which I'm sure was either from dirty mop water or a dirty mop (I'm a custodian). We decided to go to regular dining area which wasn't much better but didn't smell. Tables were just as gross. I'm surprised the manager has let the tables go with sticky residue go with all the dirt stuck to them stay on the middle of the tables.
We order our drinks and food. We wait... Seemed like a while before we got anything and when did it was our wings and drinks. No napkins, no straws and no plates. Our server disappeared again. When she finally reappeared she brought us those things and to tell us the rest of our order was on the way (second time, first was when the wings came out). We finished the wings and we're waiting for a while. We realized she's running the area by herself and not getting help from anyone else. We've probably been waiting 45 minutes since we ordered and my husband gets up to find her to just tell her to cancel it since it's taking too long when she comes around with the food. Not her fault at all. She tells us they are training someone in the back and they weren't expecting a rush on Sunday. Again not her fault, poor planning on management. The worst part is tables with more people that were sat after us were getting food before we even got our sampler. There were only 2 of us at our table.

I order 2 3 times a week here because my shop is down the street. Everytime it goes more and more past the pick up time. You wait forever at counter for pick up while the employees just stare at you. Recently got an order had a fly in my drink, the waiter questioned me like I did it? Seriously, I just asked for a new drink.