Came in saturday evening hoping to have a great dinner experience as most of these people on the reviews claimed they had. Unfortunately that was not the case. We waited close to 1 hour to get our food not to mention I had my 1 year old crying and bitting his fingers because of how hungry he was. Tables near us were served in as little as 20 min and they were seated right after us and the only dry apology and explanation I got from the manager was that they were backed up in the kitchen. All we ordered was 3 dishes while the table across from us had a family of 6 and were still served before us. I don't think it was a problem with the kitchen, it's more like the manager doesn't know how to run his crew. Horrible service from the manager. He's lucky the server was more apologetic than he was and my son was really hungry if not I would of walked out and told all my friends and family to never go to this place.
Atmosphere: 4
Food: 1
Service: 4
Teacher David- -Eat, Play, Learn
Thank you Chili's for the 3 for me deal!The value of this combo is TERRIFIC!You get a main course, a starter, and a drink for just $10.99, $14.99, and $16.99.We tried the $10.99 ones tonight.Let's start from best to the worst.Server Mia.Grade A+She is one of the BEST servers! She is so nice that brings me lemon for my hot water WITHOUT me even mentioned. Moreover, she is very attentive and caring. We will be back because of her.Crispy chicken sandwichOverall Taste grade A-The bun is great.The chicken is thick and tasty (too bad not as juicy as Chick-fil-A)Veggies just standard.Old-timer burger with cheeseOverall Taste grade B-The bun is great.The meat patty is thick and taste ok. (too bad not as juicy as Red Robin Gourmet Burgers)Veggies just standard.Bake potato soupTaste grade B-Standard but too salty for us.Chips and Salsa (all you can eat)Chips Taste grade BSalsa Taste grade FI am super disappointed for the Salsa. It's the WORST i tried in all the restaurants.Blackberry ice teaTaste grade BStandardLemonadeTaste grade BStandardIn conclusion, we will be back for sure because of Mia and this super good deal. However, I hope the chefs can do a BETTER job on the salsa and meat.
Atmosphere: 5
Food: 3
Service: 5
David Young
Saturday 4/6/24 Lunch at Chili's Grill & Bar in City of Industry with my friend Eddie. Enjoying a classic cheeseburger combo in a fine dining restaurant. It is a good place to have conversations as well.David YoungRestaurant Enthusiast
Atmosphere: 4
Food: 4
Service: 3
Oliver Valle obando
Super nice
Atmosphere: 5
Food: 5
Service: 5
Jan Poirier
Went inside for a late lunch, about 145 today. No employees were at the front check in area. The female bartender looked towards me and continued her conversation with the lone male sitting at the bar. After about 5 minutes s male server came from the back and look straight at me, making eye contact. He didn’t say a word or acknowledge me. He went to a table to take an order, whick took along time. Never once did he say I’ll be with you in a minute or sorry for the wait. I waited about 5 more minutes and finally walked out the door, and no one said a word. I used to eat here once a week. I’ll never go back again.
Luz Moran
We out to dinner and sat at he bar. Michelle with PINK hair was impressive! Her service was on target as she had a full bar. It was amazing to see her working so intensely with a smile for all.
Atmosphere: 5
Food: 5
Service: 5
sophie rodriguez
waitress mia with long hair was absolutely amazing on valentines night , food was great
Atmosphere: 4
Food: 4
Service: 5
Eva R.
Visit here once a month with girlfriendsFrom kindergarten, we keep going back because of the service from Michelle with the pink hair ! She's awesome , food is good and drinks too thank you Michelle for dealing with so many requests from 4 older women
evelyn zumaran
Food is good but customer service is bad …..bad attitude I had a bad experience
Atmosphere: 1
Food: 3
Service: 1
Tammy T.
Stopped by for Happy Hour on a week night and the place was packed. They offer an awesome HH drink menu and their food options are excellent. The food did took awhile to get to us and was served room temperature. I am sure my boneless wings would've tasted better served hot. I ordered a glass of House White (wine) and that was served room temperature as well instead of chilled. I left shortly after finishing up my food without ordering additional rounds of drinks. The bartender and servers were attentive so I am hopeful I might have a better experience at my next visit.
They have great food here the place is clean workers here are nice great management the food is amazingly good the people who come here are so nice
Jaimito J.
5 Stars: my experience was perfect #9 Review for 2024#430Review all timeFood: was 5 stars*****Service: 5 star Thay always came around!Ambiance: it was clean*****My recent visit to Chili's left me utterly impressed! I opted for their Buffalo wings, requesting them extra crispy, and they nailed it. The original hot sauce was a delightful blend of savory, spicy, and buttery goodness - a true indulgence for those seeking that perfect wing fix.Moving on to the main course, the Cajun Pasta with chicken sprinkled with Parmesan cheese was an absolute delight. The perfectly cooked pasta, tender chicken, and that divine creamy sauce were simply exquisite. Despite Italian fare being their forte, their Cajun Pasta showcased their exceptional culinary prowess.The overall dining experience was top-notch - impeccable service, delectable drinks, and food that hit all the right notes. Every aspect, from the service to the dishes served, resonated with quality and satisfaction.Chili's has won me over with their fantastic food, and without a doubt, I'll be returning for more of their culinary delights. Highly recommended for anyone craving a flavorful feast!
Chloe Y.
Review for happy hour only: Atmosphere was lively. Lots of people at the bar. Service was good but you can't beat the beer prices at happy hour. It was a group of us squeezed into a booth. Which was cool since it kinda helped us bonded. We only got fries and beer. Beer -Modelo was tap, delicious! Fries want great but it was fine to wash the down with beer. We only had one drink then it was time to go! Overall, I'd come back again for the happy hour.
Nkrantz04
Delicious
Raul Zavala
We had a party of 10 for a company dinner and was denied to come in saying their system was down and no credit card were being taken but we saw a few credit card purchases being done. Never coming back here again.
Came in saturday evening hoping to have a great dinner experience as most of these people on the reviews claimed they had. Unfortunately that was not the case. We waited close to 1 hour to get our food not to mention I had my 1 year old crying and bitting his fingers because of how hungry he was. Tables near us were served in as little as 20 min and they were seated right after us and the only dry apology and explanation I got from the manager was that they were backed up in the kitchen. All we ordered was 3 dishes while the table across from us had a family of 6 and were still served before us. I don't think it was a problem with the kitchen, it's more like the manager doesn't know how to run his crew. Horrible service from the manager. He's lucky the server was more apologetic than he was and my son was really hungry if not I would of walked out and told all my friends and family to never go to this place.
Atmosphere: 4
Food: 1
Service: 4
Thank you Chili's for the 3 for me deal!The value of this combo is TERRIFIC!You get a main course, a starter, and a drink for just $10.99, $14.99, and $16.99.We tried the $10.99 ones tonight.Let's start from best to the worst.Server Mia.Grade A+She is one of the BEST servers! She is so nice that brings me lemon for my hot water WITHOUT me even mentioned. Moreover, she is very attentive and caring. We will be back because of her.Crispy chicken sandwichOverall Taste grade A-The bun is great.The chicken is thick and tasty (too bad not as juicy as Chick-fil-A)Veggies just standard.Old-timer burger with cheeseOverall Taste grade B-The bun is great.The meat patty is thick and taste ok. (too bad not as juicy as Red Robin Gourmet Burgers)Veggies just standard.Bake potato soupTaste grade B-Standard but too salty for us.Chips and Salsa (all you can eat)Chips Taste grade BSalsa Taste grade FI am super disappointed for the Salsa. It's the WORST i tried in all the restaurants.Blackberry ice teaTaste grade BStandardLemonadeTaste grade BStandardIn conclusion, we will be back for sure because of Mia and this super good deal. However, I hope the chefs can do a BETTER job on the salsa and meat.
Atmosphere: 5
Food: 3
Service: 5
Saturday 4/6/24 Lunch at Chili's Grill & Bar in City of Industry with my friend Eddie. Enjoying a classic cheeseburger combo in a fine dining restaurant. It is a good place to have conversations as well.David YoungRestaurant Enthusiast
Atmosphere: 4
Food: 4
Service: 3
Super nice
Atmosphere: 5
Food: 5
Service: 5
Went inside for a late lunch, about 145 today. No employees were at the front check in area. The female bartender looked towards me and continued her conversation with the lone male sitting at the bar. After about 5 minutes s male server came from the back and look straight at me, making eye contact. He didn’t say a word or acknowledge me. He went to a table to take an order, whick took along time. Never once did he say I’ll be with you in a minute or sorry for the wait. I waited about 5 more minutes and finally walked out the door, and no one said a word. I used to eat here once a week. I’ll never go back again.
We out to dinner and sat at he bar. Michelle with PINK hair was impressive! Her service was on target as she had a full bar. It was amazing to see her working so intensely with a smile for all.
Atmosphere: 5
Food: 5
Service: 5
waitress mia with long hair was absolutely amazing on valentines night , food was great
Atmosphere: 4
Food: 4
Service: 5
Visit here once a month with girlfriendsFrom kindergarten, we keep going back because of the service from Michelle with the pink hair ! She's awesome , food is good and drinks too thank you Michelle for dealing with so many requests from 4 older women
Food is good but customer service is bad …..bad attitude I had a bad experience
Atmosphere: 1
Food: 3
Service: 1
Stopped by for Happy Hour on a week night and the place was packed. They offer an awesome HH drink menu and their food options are excellent. The food did took awhile to get to us and was served room temperature. I am sure my boneless wings would've tasted better served hot. I ordered a glass of House White (wine) and that was served room temperature as well instead of chilled. I left shortly after finishing up my food without ordering additional rounds of drinks. The bartender and servers were attentive so I am hopeful I might have a better experience at my next visit.
Restaurantji Recommends
They have great food here the place is clean workers here are nice great management the food is amazingly good the people who come here are so nice
5 Stars: my experience was perfect #9 Review for 2024#430Review all timeFood: was 5 stars*****Service: 5 star Thay always came around!Ambiance: it was clean*****My recent visit to Chili's left me utterly impressed! I opted for their Buffalo wings, requesting them extra crispy, and they nailed it. The original hot sauce was a delightful blend of savory, spicy, and buttery goodness - a true indulgence for those seeking that perfect wing fix.Moving on to the main course, the Cajun Pasta with chicken sprinkled with Parmesan cheese was an absolute delight. The perfectly cooked pasta, tender chicken, and that divine creamy sauce were simply exquisite. Despite Italian fare being their forte, their Cajun Pasta showcased their exceptional culinary prowess.The overall dining experience was top-notch - impeccable service, delectable drinks, and food that hit all the right notes. Every aspect, from the service to the dishes served, resonated with quality and satisfaction.Chili's has won me over with their fantastic food, and without a doubt, I'll be returning for more of their culinary delights. Highly recommended for anyone craving a flavorful feast!
Review for happy hour only: Atmosphere was lively. Lots of people at the bar. Service was good but you can't beat the beer prices at happy hour. It was a group of us squeezed into a booth. Which was cool since it kinda helped us bonded. We only got fries and beer. Beer -Modelo was tap, delicious! Fries want great but it was fine to wash the down with beer. We only had one drink then it was time to go! Overall, I'd come back again for the happy hour.
Delicious
We had a party of 10 for a company dinner and was denied to come in saying their system was down and no credit card were being taken but we saw a few credit card purchases being done. Never coming back here again.
Atmosphere: 1
Food: 1
Service: 1