This location is small with no seating. Not in a great area either.
Atmosphere: 1
Food: 4
Service: 4
Araceli Pamplona
I mobile ordered drinks. Headed to location when my app said drinks are ready to go. However, lobby was closed so then headed to drive thru. Passed through the ordering screen since did not need to order. After waiting for a couple of cars to pass I made it to the window.
The barista must have been having a bad day because he was upset that we did not stop by the ordering window when we clearly communicated at the window were just there for pickup.
Before we even mentioned pickup he told us “can you next time stop by the ordering screen and not drive off etc” We were frustrated already waiting more than 20mins for drinks so I find it unacceptable and unprofessional to be telling us this since we were waiting patiently.
I was with my father and he told the barista when he handed the drinks what was really the point of stoping by the screen and again this guy was like oh so we can have your drinks ready (aren’t they already ready)
Again awful service, never mobile ordering here again cause it’s pointless and employees just rude.
We ordered iced green teas and they were very watered down.
Bad drinks, bad service
Atmosphere: 1
Food: 1
Service: 1
KIMBERLY BENITEZ
This is the worst starbucks I've ever been too!! Mind you I buy starbucks everyday. I asked for my drink specifically how I always order it and JOSH told me they couldn't do it that way. SMH I would have preferred them to be able to offer options or how they can accommodate it. INSTEAD just rude n bitter!!! Yall need to improve your customer service, you SUCK!!
Zachariah Garcia
This location always has the tendency to say they can’t hear you at the drive thru. I always feel like I’m yelling so this one time I pulled up to add items to my order because I did not want to be yelling at the screen for the lady to hear me. The girl who worked the drive thru at 9:10am on June 26, 2025 seemed upset at the fact I wanted to add items. As a customer it’s already an inconvenience for me to be yelling for my order at the screen. The employees tend to be nice and attentive however this girl was not. Had an undertone of attitude and I understand I was ordering causing a bit of blockage however the rest of the time she gave us attitude. Definitely the last time I come around here after that horrific experience.
Atmosphere: 1
Food: 2
Service: 1
airan aguilar
Bad customer service!!!
Michelle Sanchez
Stopped by for coffee at 6pm and they were closed. Super disappointed. They are supposed to be open till 9:30pm
Ruben Jimenez
Update hours
Neena Diaz
I usually don’t share reviews. This Starbucks used to be amazing. Now they are very rude they ignore their customers. The managers should train their young employees. Customer service terrible. I wont Be back. I’ve grown up in claremont and always came here. Very rude and the drink was nasty too just like all their attitudes
this is not my usual starbucks i go to but I was in the area…we placed a 3 drink order and my app told me “ready around 11:47” we were early and got in line at 11:46. The young woman who took our order never greeted us but went straight to rudely asking if we JUST placed an online order??? & that they needed time to make the drinks, we responded with understanding and realized that we were a tad bit early. At the window she proceeded to make rude remarks about us just placing an order. I told her to have a great day & to quit if she’s unhappy with her job. The audacity of people to be rude to complete strangers is beyond me. Hire people with better social skills
Atmosphere: 1
Service: 1
Inseo Baik
Ordered Dubai inspired matcha latte.. chocolate foam was addn $1.25.. can u find that from the pic? 😂 n staff who made my drink was very… unfriendly.. this place used to be really really good/friendly.. I was very disappointed ☹️
Atmosphere: 4
Food: 3
Service: 1
해다빈
I ordered venti strawberry acai with 3 scoops of strawberries. The amount of strawberries were not even a scoop and the drink is so blend and watery. Love the cleanliness and the vibe but the girl who made the drink was a bit insensitive and unfriendly. I prefer the village location way better.
Atmosphere: 5
Food: 2
Service: 2
Leo Borja
Ist been like a year theres is this blondy girl she always have actitud with all costumer and every time she is there the drinks they serve are really BAD hope te general manager take acyion cus evertime servise is worse not when the open this location 😡
There’s no indoor seating
Atmosphere: 1
Starbucks is Starbucks
Atmosphere: 5
Food: 5
Service: 5
This location is small with no seating. Not in a great area either.
Atmosphere: 1
Food: 4
Service: 4
I mobile ordered drinks. Headed to location when my app said drinks are ready to go. However, lobby was closed so then headed to drive thru. Passed through the ordering screen since did not need to order. After waiting for a couple of cars to pass I made it to the window.
The barista must have been having a bad day because he was upset that we did not stop by the ordering window when we clearly communicated at the window were just there for pickup.
Before we even mentioned pickup he told us “can you next time stop by the ordering screen and not drive off etc”
We were frustrated already waiting more than 20mins for drinks so I find it unacceptable and unprofessional to be telling us this since we were waiting patiently.
I was with my father and he told the barista when he handed the drinks what was really the point of stoping by the screen and again this guy was like oh so we can have your drinks ready (aren’t they already ready)
Again awful service, never mobile ordering here again cause it’s pointless and employees just rude.
We ordered iced green teas and they were very watered down.
Bad drinks, bad service
Atmosphere: 1
Food: 1
Service: 1
This is the worst starbucks I've ever been too!! Mind you I buy starbucks everyday. I asked for my drink specifically how I always order it and JOSH told me they couldn't do it that way. SMH I would have preferred them to be able to offer options or how they can accommodate it. INSTEAD just rude n bitter!!! Yall need to improve your customer service, you SUCK!!
This location always has the tendency to say they can’t hear you at the drive thru. I always feel like I’m yelling so this one time I pulled up to add items to my order because I did not want to be yelling at the screen for the lady to hear me. The girl who worked the drive thru at 9:10am on June 26, 2025 seemed upset at the fact I wanted to add items. As a customer it’s already an inconvenience for me to be yelling for my order at the screen. The employees tend to be nice and attentive however this girl was not. Had an undertone of attitude and I understand I was ordering causing a bit of blockage however the rest of the time she gave us attitude. Definitely the last time I come around here after that horrific experience.
Atmosphere: 1
Food: 2
Service: 1
Bad customer service!!!
Stopped by for coffee at 6pm and they were closed. Super disappointed. They are supposed to be open till 9:30pm
Update hours
I usually don’t share reviews. This Starbucks used to be amazing. Now they are very rude they ignore their customers. The managers should train their young employees. Customer service terrible. I wont Be back. I’ve grown up in claremont and always came here. Very rude and the drink was nasty too just like all their attitudes
Restaurantji Recommends
Worst customer service ever
this is not my usual starbucks i go to but I was in the area…we placed a 3 drink order and my app told me “ready around 11:47” we were early and got in line at 11:46. The young woman who took our order never greeted us but went straight to rudely asking if we JUST placed an online order??? & that they needed time to make the drinks, we responded with understanding and realized that we were a tad bit early. At the window she proceeded to make rude remarks about us just placing an order. I told her to have a great day & to quit if she’s unhappy with her job. The audacity of people to be rude to complete strangers is beyond me. Hire people with better social skills
Atmosphere: 1
Service: 1
Ordered Dubai inspired matcha latte.. chocolate foam was addn $1.25.. can u find that from the pic? 😂 n staff who made my drink was very… unfriendly.. this place used to be really really good/friendly.. I was very disappointed ☹️
Atmosphere: 4
Food: 3
Service: 1
I ordered venti strawberry acai with 3 scoops of strawberries. The amount of strawberries were not even a scoop and the drink is so blend and watery. Love the cleanliness and the vibe but the girl who made the drink was a bit insensitive and unfriendly. I prefer the village location way better.
Atmosphere: 5
Food: 2
Service: 2
Ist been like a year theres is this blondy girl she always have actitud with all costumer and every time she is there the drinks they serve are really BAD hope te general manager take acyion cus evertime servise is worse not when the open this location 😡
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