Some of employees here are super RUDE! I always place my order online and it’s been like 2-3 times that a employee has told me to wait longer so they can have it ready (in a rude tone) I always wait like 5-6 mins to head to the store and TODAY!!! 12/22 the employee told me “ next time wait for the suggested time” but my drink was already being prepared and I was in line with 2 cars ahead of me and my order was saying it would be ready by 9:57 and I was in line by 9:55 when I went to the window and I politely asked her about what suggested time because I was confused she said “ don’t worry about it “ and turned around and ignored me as I was talking to her! I believe her name was Solana or something similar PLEASE TALK TO YOUR EMPLOYEES
Food: 4
Service: 1
Russell Betts
Food was very good and service was great. Our server, Alex, was great. She was right, the chef at this location is really good. My new stop on my regular route. Everything was perfect. Oh, the restaurant was super clean.
Atmosphere: 5
Food: 5
Service: 5
Atlanta Henry
I placed a mobile order a few minutes before we drove up to the store. When we arrived, we let the employee know we had a mobile order and asked to add a water. Before we could finish, she interrupted and said, “We just received that order, and it usually takes 7–10 minutes to be ready, so please pull up to the second window.” Our order included a plain green tea, a matcha latte with cold foam, and an iced water. When we received our drinks at the second window, the matcha was missing the cold foam. When we asked for it, the employee didn’t say a word and she took the drink, checked the label, closed the window, fixed it, handed it back without a word, and closed the window again. The matcha was clumpy and unsweetened, and the water had maybe 5–10 pieces of ice, which melted within minutes. Overall, it was an awkward experience. I’m disappointed by the lack of customer service, which made a simple request feel like an inconvenience.
Atmosphere: 1
Food: 3
Service: 1
Ingrid BarillasMejia
Great customer service!
Atmosphere: 5
Food: 4
Service: 5
khanh nguyen
I came here on Friday 10/24/2025 night around 9:15 PM. I ordered one Venti Caramel Frap from a guy, he was pretty nice but the drink was plain I can barely taste anything. I feel like the drink was rush to be made I know you guys almost close but it’s like 15 minutes before the closing time. I always come here and I never have this experience at this store very disappointed this visit
Atmosphere: 5
Food: 1
Service: 1
Damien Solares
There’s no indoor seating
Atmosphere: 1
c yah
Starbucks is Starbucks
Atmosphere: 5
Food: 5
Service: 5
Dayna Jo
This location is small with no seating. Not in a great area either.
Atmosphere: 1
Food: 4
Service: 4
Araceli Pamplona
I mobile ordered drinks. Headed to location when my app said drinks are ready to go. However, lobby was closed so then headed to drive thru. Passed through the ordering screen since did not need to order. After waiting for a couple of cars to pass I made it to the window.
The barista must have been having a bad day because he was upset that we did not stop by the ordering window when we clearly communicated at the window were just there for pickup.
Before we even mentioned pickup he told us “can you next time stop by the ordering screen and not drive off etc” We were frustrated already waiting more than 20mins for drinks so I find it unacceptable and unprofessional to be telling us this since we were waiting patiently.
I was with my father and he told the barista when he handed the drinks what was really the point of stoping by the screen and again this guy was like oh so we can have your drinks ready (aren’t they already ready)
Again awful service, never mobile ordering here again cause it’s pointless and employees just rude.
We ordered iced green teas and they were very watered down.
Bad drinks, bad service
Atmosphere: 1
Food: 1
Service: 1
KIMBERLY BENITEZ
This is the worst starbucks I've ever been too!! Mind you I buy starbucks everyday. I asked for my drink specifically how I always order it and JOSH told me they couldn't do it that way. SMH I would have preferred them to be able to offer options or how they can accommodate it. INSTEAD just rude n bitter!!! Yall need to improve your customer service, you SUCK!!
This location always has the tendency to say they can’t hear you at the drive thru. I always feel like I’m yelling so this one time I pulled up to add items to my order because I did not want to be yelling at the screen for the lady to hear me. The girl who worked the drive thru at 9:10am on June 26, 2025 seemed upset at the fact I wanted to add items. As a customer it’s already an inconvenience for me to be yelling for my order at the screen. The employees tend to be nice and attentive however this girl was not. Had an undertone of attitude and I understand I was ordering causing a bit of blockage however the rest of the time she gave us attitude. Definitely the last time I come around here after that horrific experience.
Atmosphere: 1
Food: 2
Service: 1
airan aguilar
Bad customer service!!!
Michelle Sanchez
Stopped by for coffee at 6pm and they were closed. Super disappointed. They are supposed to be open till 9:30pm
Ruben Jimenez
Update hours
Neena Diaz
I usually don’t share reviews. This Starbucks used to be amazing. Now they are very rude they ignore their customers. The managers should train their young employees. Customer service terrible. I wont Be back. I’ve grown up in claremont and always came here. Very rude and the drink was nasty too just like all their attitudes
Some of employees here are super RUDE! I always place my order online and it’s been like 2-3 times that a employee has told me to wait longer so they can have it ready (in a rude tone) I always wait like 5-6 mins to head to the store and TODAY!!! 12/22 the employee told me “ next time wait for the suggested time” but my drink was already being prepared and I was in line with 2 cars ahead of me and my order was saying it would be ready by 9:57 and I was in line by 9:55 when I went to the window and I politely asked her about what suggested time because I was confused she said “ don’t worry about it “ and turned around and ignored me as I was talking to her! I believe her name was Solana or something similar PLEASE TALK TO YOUR EMPLOYEES
Food: 4
Service: 1
Food was very good and service was great. Our server, Alex, was great. She was right, the chef at this location is really good. My new stop on my regular route. Everything was perfect. Oh, the restaurant was super clean.
Atmosphere: 5
Food: 5
Service: 5
I placed a mobile order a few minutes before we drove up to the store. When we arrived, we let the employee know we had a mobile order and asked to add a water. Before we could finish, she interrupted and said, “We just received that order, and it usually takes 7–10 minutes to be ready, so please pull up to the second window.”
Our order included a plain green tea, a matcha latte with cold foam, and an iced water. When we received our drinks at the second window, the matcha was missing the cold foam. When we asked for it, the employee didn’t say a word and she took the drink, checked the label, closed the window, fixed it, handed it back without a word, and closed the window again.
The matcha was clumpy and unsweetened, and the water had maybe 5–10 pieces of ice, which melted within minutes. Overall, it was an awkward experience. I’m disappointed by the lack of customer service, which made a simple request feel like an inconvenience.
Atmosphere: 1
Food: 3
Service: 1
Great customer service!
Atmosphere: 5
Food: 4
Service: 5
I came here on Friday 10/24/2025 night around 9:15 PM. I ordered one Venti Caramel Frap from a guy, he was pretty nice but the drink was plain I can barely taste anything. I feel like the drink was rush to be made I know you guys almost close but it’s like 15 minutes before the closing time. I always come here and I never have this experience at this store very disappointed this visit
Atmosphere: 5
Food: 1
Service: 1
There’s no indoor seating
Atmosphere: 1
Starbucks is Starbucks
Atmosphere: 5
Food: 5
Service: 5
This location is small with no seating. Not in a great area either.
Atmosphere: 1
Food: 4
Service: 4
I mobile ordered drinks. Headed to location when my app said drinks are ready to go. However, lobby was closed so then headed to drive thru. Passed through the ordering screen since did not need to order. After waiting for a couple of cars to pass I made it to the window.
The barista must have been having a bad day because he was upset that we did not stop by the ordering window when we clearly communicated at the window were just there for pickup.
Before we even mentioned pickup he told us “can you next time stop by the ordering screen and not drive off etc”
We were frustrated already waiting more than 20mins for drinks so I find it unacceptable and unprofessional to be telling us this since we were waiting patiently.
I was with my father and he told the barista when he handed the drinks what was really the point of stoping by the screen and again this guy was like oh so we can have your drinks ready (aren’t they already ready)
Again awful service, never mobile ordering here again cause it’s pointless and employees just rude.
We ordered iced green teas and they were very watered down.
Bad drinks, bad service
Atmosphere: 1
Food: 1
Service: 1
This is the worst starbucks I've ever been too!! Mind you I buy starbucks everyday. I asked for my drink specifically how I always order it and JOSH told me they couldn't do it that way. SMH I would have preferred them to be able to offer options or how they can accommodate it. INSTEAD just rude n bitter!!! Yall need to improve your customer service, you SUCK!!
Restaurantji Recommends
This location always has the tendency to say they can’t hear you at the drive thru. I always feel like I’m yelling so this one time I pulled up to add items to my order because I did not want to be yelling at the screen for the lady to hear me. The girl who worked the drive thru at 9:10am on June 26, 2025 seemed upset at the fact I wanted to add items. As a customer it’s already an inconvenience for me to be yelling for my order at the screen. The employees tend to be nice and attentive however this girl was not. Had an undertone of attitude and I understand I was ordering causing a bit of blockage however the rest of the time she gave us attitude. Definitely the last time I come around here after that horrific experience.
Atmosphere: 1
Food: 2
Service: 1
Bad customer service!!!
Stopped by for coffee at 6pm and they were closed. Super disappointed. They are supposed to be open till 9:30pm
Update hours
I usually don’t share reviews. This Starbucks used to be amazing. Now they are very rude they ignore their customers. The managers should train their young employees. Customer service terrible. I wont Be back. I’ve grown up in claremont and always came here. Very rude and the drink was nasty too just like all their attitudes
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