Horrible. $12 for a nasty watery burrito. It was small and tastes horrible. Fell apart. It was 11:30 and ordered 1 burrito took 5 mins. Employees don’t care. They SHOULD NOT BE MAKING $20 an hour. It’s a joke. Customer service was bad. It’s also pretty cool to watch employees throw products in the microwave while you’re waiting in the drive through. Do yourself a favor go get a good burrito from chipotle or at a real Mexican food restaurant. I’ll never come back to el pollo loco. I’m dead serious it was a disgusting burrito.
Atmosphere: 1
Food: 1
Service: 1
Adriana Arzate
Please do not go to this location. The pico de Gallo sauce was not well refrigerated. It tasted like it had expired. I put a report against this store with the Fresno Department of Environmental Health. Unsure if the rest of the food is safe to eat.
Atmosphere: 1
Food: 1
Service: 1
Jose Axuteco
I really like the chicken and the red sauce!! And I love that they give you tortillas
Atmosphere: 5
Food: 5
Service: 5
Julia Reyes
The driver thru cashier was very nice and well spoken. The chicken was very fresh as well.Will be coming back soon!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 2 Piece Chicken Meal
B C
Found hair in two different entrees. The portions of chicken in the tacos was weak and the employee working the front counter was not helpful at all. When an item was missing from our order and my wife asked about it, she was pretty much interrogated. Turns out they gave that item to another customer by mistake. Really disappointed in this experience.
Atmosphere: 2
Food: 1
Service: 2
Angie Kyle
Another great pollo Loco. Food was fresh and prepared
Atmosphere: 4
Food: 5
Service: 4
Joey Elswick
You’d be loco to not get this pollo.
Atmosphere: 5
Food: 5
Service: 5
Emmalynn Ray
I've tried this chain in my home town... not good. While in Fresno a friend and I went to the one on Herndon. It was great. Changed my opinion about this chain. Visalia needs to learn from this
Food can be good one day, not very good the next. Service is good. Not the cleanest place.
Atmosphere: 2
Food: 3
Service: 4
Recommended dishes: Double Chicken Avocado Salad
Jennifer Cortez
I like getting my food here. Not only are the staff very friendly but they also have a clean restaurant. What I don’t like is that the portions are getting smaller, but the taste is awesome and fresh! Thank you for having such good food and awesome people working in your business! Happy new year to you all!Vegetarian options: They offer a variety of vegetables.
I had the Carnitas Tostada (digital order only). It was oh so good!
Angie A.
El Pollo Loco is one of my favorite places to get food when I'm craving juicy chicken and Mexican rice. Today, the chicken was overcooked and dry. I was very disappointed. Also, the girl that took my order and money was rude and didn't even ask if I wanted salsas or anything- just shut the drive-up window before I could get a word out. I should've just gone to the one in Fresno on Shaw. Please teach your workers customer service!!
Daniel M
I've been to many Pollo Locos throughout California and this is hands down one of the cleanest ones I've been to. Good food and great service. Also has a nice outdoor eating area for guests. I really hope they consider bringing the salsa bar back. I liked having that back before covid.
Horrible. $12 for a nasty watery burrito. It was small and tastes horrible. Fell apart. It was 11:30 and ordered 1 burrito took 5 mins. Employees don’t care. They SHOULD NOT BE MAKING $20 an hour. It’s a joke. Customer service was bad. It’s also pretty cool to watch employees throw products in the microwave while you’re waiting in the drive through. Do yourself a favor go get a good burrito from chipotle or at a real Mexican food restaurant. I’ll never come back to el pollo loco. I’m dead serious it was a disgusting burrito.
Atmosphere: 1
Food: 1
Service: 1
Please do not go to this location. The pico de Gallo sauce was not well refrigerated. It tasted like it had expired. I put a report against this store with the Fresno Department of Environmental Health. Unsure if the rest of the food is safe to eat.
Atmosphere: 1
Food: 1
Service: 1
I really like the chicken and the red sauce!! And I love that they give you tortillas
Atmosphere: 5
Food: 5
Service: 5
The driver thru cashier was very nice and well spoken. The chicken was very fresh as well.Will be coming back soon!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 2 Piece Chicken Meal
Found hair in two different entrees. The portions of chicken in the tacos was weak and the employee working the front counter was not helpful at all. When an item was missing from our order and my wife asked about it, she was pretty much interrogated. Turns out they gave that item to another customer by mistake. Really disappointed in this experience.
Atmosphere: 2
Food: 1
Service: 2
Another great pollo Loco. Food was fresh and prepared
Atmosphere: 4
Food: 5
Service: 4
You’d be loco to not get this pollo.
Atmosphere: 5
Food: 5
Service: 5
I've tried this chain in my home town... not good. While in Fresno a friend and I went to the one on Herndon. It was great. Changed my opinion about this chain. Visalia needs to learn from this
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic Tostada Salad, Double Chicken Avocado Salad
Food can be good one day, not very good the next. Service is good. Not the cleanest place.
Atmosphere: 2
Food: 3
Service: 4
Recommended dishes: Double Chicken Avocado Salad
I like getting my food here. Not only are the staff very friendly but they also have a clean restaurant. What I don’t like is that the portions are getting smaller, but the taste is awesome and fresh! Thank you for having such good food and awesome people working in your business! Happy new year to you all!Vegetarian options: They offer a variety of vegetables.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Double Chicken Avocado Salad
Restaurantji Recommends
Nice very good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic Tostada Salad, Chips, Double Chicken Avocado Salad, Chicken Avocado Burrito
Almost no chicken in the Pollo
Atmosphere: 4
Food: 2
Service: 2
I had the Carnitas Tostada (digital order only). It was oh so good!
El Pollo Loco is one of my favorite places to get food when I'm craving juicy chicken and Mexican rice. Today, the chicken was overcooked and dry. I was very disappointed. Also, the girl that took my order and money was rude and didn't even ask if I wanted salsas or anything- just shut the drive-up window before I could get a word out. I should've just gone to the one in Fresno on Shaw. Please teach your workers customer service!!
I've been to many Pollo Locos throughout California and this is hands down one of the cleanest ones I've been to. Good food and great service. Also has a nice outdoor eating area for guests. I really hope they consider bringing the salsa bar back. I liked having that back before covid.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic Tostada Salad