How long is too long to receive your order? I ordered online, I received my drink right away. I sat down, a family of 5 came in after I had been sitting for over 10 mins. They received ALL their food. I nicely asked the barista if they received my order. Her words were “they’re backed up” then she gives the man his food, who had just ordered. Finally, 16 minutes later they call my name. I ordered oatmeal, they didn’t give me any of the topping, when I saw another customer put all her topping on her oatmeal. I even gave them a tip. I used to be in customer service and I know how meaningful a tip is. This was a Tuesday at 10:13 am, with 3 baristas, they were not busy.
Atmosphere: 5
Food: 2
Service: 2
Dad
Good place to take a break also thank you to the barista that wrote on my cup that made my day thank you
Atmosphere: 4
Food: 4
Service: 5
Yiing Chau Mak
Large and spacious with plenty of power outlets. Parking is large too. Bathrooms have a few stalls so there was hardly a wait unlike other restrooms along the i5.
Atmosphere: 5
Desiree Seymour
The lines for the drive up and at the register were outrageously long. Close the doors, keep everyone working on the drive up only.
We decided to leave and get gas station coffee.
Todd Mendez
Love this location, the staff is always friendly and my White Mocha was delicious! They are also very fast, never waiting long.
Atmosphere: 5
Service: 5
Olga Polezhako
Best Starbucks on I5 between Sacramento and Los Angeles!!!!
Ginger Ferguson
Great stop on a roadtrip, for a quick pick me up.
Atmosphere: 5
Food: 5
Service: 5
A D
Terrible customer service
Rahul G
When I received my matcha latte, 3/4 of my glass was filled with ice!!
They should get a new manager. The worst service ever. 15 people in line, one register open. I was standing in line for 15 minutes, and only two people moved. I had to leave if I stayed; probably be an hour wait. This branch has zero care for their customers. But that’s the world we are living in. No one cares. And they weren’t short-staffed.
Atmosphere: 3
Service: 1
Liz Aguirre
Very spacious.
Atmosphere: 5
Service: 5
Nicholas Wallace
One of the biggest roadside Starbucks I’ve seen. If I had to stop for a work meeting or work on the road this is where I’d stop. Comfortable, clean, open, very clean bathrooms and very friendly staff. I’d stop here more often if I didn’t live 4 hours away.
Atmosphere: 5
Food: 5
Service: 5
Lucky saini Dalli
Truck parking
Atmosphere: 5
Food: 5
Service: 5
G. G.
The blonde cashier didn’t charge me for my two items. Waited forever for 1. 2nd brunette girl was rude as if I was trying to steal the 2nd item when it was an error on their part. They took care of me in line, with a 3rd equally unenthusiastic and unprofessional cashier who didn’t inform the growing line, so a Karen in line decided to tell me there’s a line. Poor customer service, rude people and customers, long wait. Get your oven fixed and please retrain your staff.
How long is too long to receive your order?
I ordered online, I received my drink right away. I sat down, a family of 5 came in after I had been sitting for over 10 mins. They received ALL their food. I nicely asked the barista if they received my order. Her words were “they’re backed up” then she gives the man his food, who had just ordered. Finally, 16 minutes later they call my name.
I ordered oatmeal, they didn’t give me any of the topping, when I saw another customer put all her topping on her oatmeal.
I even gave them a tip. I used to be in customer service and I know how meaningful a tip is.
This was a Tuesday at 10:13 am, with 3 baristas, they were not busy.
Atmosphere: 5
Food: 2
Service: 2
Good place to take a break also thank you to the barista that wrote on my cup that made my day thank you
Atmosphere: 4
Food: 4
Service: 5
Large and spacious with plenty of power outlets. Parking is large too. Bathrooms have a few stalls so there was hardly a wait unlike other restrooms along the i5.
Atmosphere: 5
The lines for the drive up and at the register were outrageously long. Close the doors, keep everyone working on the drive up only.
We decided to leave and get gas station coffee.
Love this location, the staff is always friendly and my White Mocha was delicious! They are also very fast, never waiting long.
Atmosphere: 5
Service: 5
Best Starbucks on I5 between Sacramento and Los Angeles!!!!
Great stop on a roadtrip, for a quick pick me up.
Atmosphere: 5
Food: 5
Service: 5
Terrible customer service
When I received my matcha latte, 3/4 of my glass was filled with ice!!
Atmosphere: 4
Food: 3
Service: 2
Not a coffee drinker, I'm a bad person to ask
Atmosphere: 5
Food: 1
Service: 1
Restaurantji Recommends
They should get a new manager. The worst service ever. 15 people in line, one register open. I was standing in line for 15 minutes, and only two people moved. I had to leave if I stayed; probably be an hour wait. This branch has zero care for their customers. But that’s the world we are living in. No one cares. And they weren’t short-staffed.
Atmosphere: 3
Service: 1
Very spacious.
Atmosphere: 5
Service: 5
One of the biggest roadside Starbucks I’ve seen. If I had to stop for a work meeting or work on the road this is where I’d stop. Comfortable, clean, open, very clean bathrooms and very friendly staff. I’d stop here more often if I didn’t live 4 hours away.
Atmosphere: 5
Food: 5
Service: 5
Truck parking
Atmosphere: 5
Food: 5
Service: 5
The blonde cashier didn’t charge me for my two items. Waited forever for 1. 2nd brunette girl was rude as if I was trying to steal the 2nd item when it was an error on their part. They took care of me in line, with a 3rd equally unenthusiastic and unprofessional cashier who didn’t inform the growing line, so a Karen in line decided to tell me there’s a line. Poor customer service, rude people and customers, long wait. Get your oven fixed and please retrain your staff.
Service: 1
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