Bad attitude from a person with Asian features to serve with a bad face to serve my Family who does not speak perfect
Atmosphere: 1
Food: 5
Service: 1
Marta Viñas González
Lazy and unrespectful staff. I had to wait until they finished their “rock, scissors and paper” game, then they laughed at me. And, adding to that, they served a miserable tiny cone. Outrageous!
Liliana Gonzalez
High school aged kids need to work on their manners. Miserable faces, didn’t greet us, waited a few minutes before being addressed with attitude. They didn’t want to take any ice cream request/ order.Families go get ice cream to have a good time. Not to deal with your attitudes. Customers SECURE your checks, don’t forget your manners kids. Not going back.
Atmosphere: 1
Food: 1
Service: 1
Cindy DeSantis
Went in Saturday night after dinner for a resplendent scoop. The same gal that made my order rang it up. I put it on my card and asked for a receipt. When I went home and looked at it there was another charge on there of an oreo stuff cone. I gave them a tip that was obviously on the higher price. She STOLE from me. When I called the store to tell them the gal who answered to my name and phone number said I could go in today and she would let the person there today know. I went in they can't do refunds without their manager I was told. She refused to give me the managers number and when she tried to call the manager it was interesting she never bothered to leave a message and just said she wasn't answering. After reading all the bad reviews I am appalled the manager Dawn Martin doesn't do anything.
Christina Adame
Incredibly rude staff both in-person or on the phone. They always act like they can’t hear you on the phone. Also called at 9pm on a Sunday and they said they close at 9:14?! When the official website says they close at 10pm….
Farrin Choppa
Actuly witnessed three groups of people be over charged by one scoop each.
Juanita Rodriguez
Delicious ?
Brian P
Be careful. This store will automatically add a 20% tip without informing you and not provide you a receipt if you don't ask. Very deceitful practice. One scoop in a sugar cone cost me $5.73$. Talk about a RIP-OFF.-
Adrian Ispas
Lots of options for icecream Used to be cheaper but still not bad. When hot weekends, it gets pretty busy so there is always a waiting line. Lots of parking.
Licia Flores
Went in with my family orders a 2 scoop Sunday. The girl grabs a small bowl and puts in a 1/2 of kid scoop. After questioning the scoop she said this is how you make it. I declined the Sunday. The young girl was rude and had a lot of attitude. Horrible service!!! I will never go back to this location again
Enjoy the fact they are bilingual (English/Spanish)
Kelly Glenn
Never getting Ice cream Sundaes here. Their portions are really bad, and forget about the toppings, they are very cheap. Sundaes are supposed to be loaded... theirs are never on-par per Baskin and Robbins standards! WE NEED another BASKIN ROBBINS !!!
Sonia
We were refused service at 950 they said they closed and locked the doors hours of operation is until 10 pm we had 10 min.. Lazy workers ??
Joanna Jaii
Really rude staff. I bought an ice cream cake for my birthday. Since it was my birthday, I thought "Why not get that free ice cream that's given to people on their birthdays since I'm already here?" So when I went back and asked, I was met with disgust, like they totally changed their attitude when it comes to giving free ice cream. I got the free ice cream scoop eventually but I was just spoken to so rudely and condescendingly. Geez, you're only nice when I spend $50 on your cake, but when it comes to redeeming one free ice cream scoop, you treat me so meanly and harshly. I guess you guys only care about the money.
Nathan Johnson
The laziest workers I have ever met in an ice cream shop. They didn't want to fulfill and order for a DIY sundae kit and proceeded to direct me to the online order site (which takes over 24 hours to make the kit that actually takes 5 min to put together). If you are able to walk in to the store and order the same items as the kit and it takes less than 5 min you should be able to get a DIY sundae kit anytime you walk into the store. Pathetic training and management. Absolutely appalling customer service. There is zero excuse on why they couldn't have given the items for the kit.
Bad attitude from a person with Asian features to serve with a bad face to serve my Family who does not speak perfect
Atmosphere: 1
Food: 5
Service: 1
Lazy and unrespectful staff. I had to wait until they finished their “rock, scissors and paper” game, then they laughed at me. And, adding to that, they served a miserable tiny cone. Outrageous!
High school aged kids need to work on their manners. Miserable faces, didn’t greet us, waited a few minutes before being addressed with attitude. They didn’t want to take any ice cream request/ order.Families go get ice cream to have a good time. Not to deal with your attitudes. Customers SECURE your checks, don’t forget your manners kids. Not going back.
Atmosphere: 1
Food: 1
Service: 1
Went in Saturday night after dinner for a resplendent scoop. The same gal that made my order rang it up. I put it on my card and asked for a receipt. When I went home and looked at it there was another charge on there of an oreo stuff cone. I gave them a tip that was obviously on the higher price. She STOLE from me. When I called the store to tell them the gal who answered to my name and phone number said I could go in today and she would let the person there today know. I went in they can't do refunds without their manager I was told. She refused to give me the managers number and when she tried to call the manager it was interesting she never bothered to leave a message and just said she wasn't answering. After reading all the bad reviews I am appalled the manager Dawn Martin doesn't do anything.
Incredibly rude staff both in-person or on the phone. They always act like they can’t hear you on the phone. Also called at 9pm on a Sunday and they said they close at 9:14?! When the official website says they close at 10pm….
Actuly witnessed three groups of people be over charged by one scoop each.
Delicious ?
Be careful. This store will automatically add a 20% tip without informing you and not provide you a receipt if you don't ask. Very deceitful practice. One scoop in a sugar cone cost me $5.73$. Talk about a RIP-OFF.-
Lots of options for icecream Used to be cheaper but still not bad. When hot weekends, it gets pretty busy so there is always a waiting line. Lots of parking.
Went in with my family orders a 2 scoop Sunday. The girl grabs a small bowl and puts in a 1/2 of kid scoop. After questioning the scoop she said this is how you make it. I declined the Sunday. The young girl was rude and had a lot of attitude. Horrible service!!! I will never go back to this location again
Restaurantji Recommends
Enjoy the fact they are bilingual (English/Spanish)
Never getting Ice cream Sundaes here. Their portions are really bad, and forget about the toppings, they are very cheap. Sundaes are supposed to be loaded... theirs are never on-par per Baskin and Robbins standards! WE NEED another BASKIN ROBBINS !!!
We were refused service at 950 they said they closed and locked the doors hours of operation is until 10 pm we had 10 min.. Lazy workers ??
Really rude staff. I bought an ice cream cake for my birthday. Since it was my birthday, I thought "Why not get that free ice cream that's given to people on their birthdays since I'm already here?" So when I went back and asked, I was met with disgust, like they totally changed their attitude when it comes to giving free ice cream. I got the free ice cream scoop eventually but I was just spoken to so rudely and condescendingly. Geez, you're only nice when I spend $50 on your cake, but when it comes to redeeming one free ice cream scoop, you treat me so meanly and harshly. I guess you guys only care about the money.
The laziest workers I have ever met in an ice cream shop. They didn't want to fulfill and order for a DIY sundae kit and proceeded to direct me to the online order site (which takes over 24 hours to make the kit that actually takes 5 min to put together). If you are able to walk in to the store and order the same items as the kit and it takes less than 5 min you should be able to get a DIY sundae kit anytime you walk into the store. Pathetic training and management. Absolutely appalling customer service. There is zero excuse on why they couldn't have given the items for the kit.
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