I encountered a rude brunette girl while I was there. I ordered an iced tea, but it had a strange taste, almost like detergent. When I asked for another one, she completely ignored me and displayed terrible behavior. Frustrated, I ended up leaving the store without a drink at all, without my money back or any alternative drink. The experience was quite disappointing.
In response to the owner:
First of all, my name is Dina, not Diana. It's surprising that you don't notice the difference between the two names. Perhaps that’s why your café is so quiet and lacks customers! Additionally, we ordered a panini, and it was of very low quality and not enjoyable at all.
Service: 1
Maryam Akhlaghi
I visited this place to address a concern about the quality of one of their beverages , specifically the iced tea, which had a strange taste likely due to the water or ice. When I brought this up, the waitress (I didn’t catch her name , she had heavy makeup, long lashes, and noticeable big eyes) was extremely rude and dismissive. Her attitude was as if I was attacking her, If she had taken two seconds to actually process what I was saying, she would’ve realized it was just about the quality of a drink, not that deep!!
Instead of listening to my concern, she repeatedly interrupted me, and when I politely asked her not to, she mocked me by repeating my words in a sarcastic tone. To be exact when I said, “Can you please not interrupt?”, she mocked me by repeating “interrupt” in a sarcastic tone. When I followed up with “Listen”, she fired back with “Listen” again , mocking me, face to face, like a joke. I tried to clarify again, and she continued mimicking me, which made the situation unnecessarily tense.
It was never about her, it was about the quality of the drink. But because she was more focused on her phone and jumped in to talk about the sweetness of the tea before hearing my issue, it became clear she lacked basic customer service skills, especially listening. If she had the awareness or basic professionalism to actually listen, she’d realize I wasn’t attacking her, I was literally just trying to get a poorly made iced tea address.Someone with that attitude should not be the face of any hospitality business.
What should have been a quick conversation about a drink turned into an unpleasant interaction solely due to her attitude and lack of professionalism. If she had just listened with a respectful tone, this wouldn’t have escalated.
In response to the owner,
Thank you for taking the time to respond. Just to clarify: I wouldn’t take the time to leave a review over something as basic as an iced tea if the issue ended there. This wasn’t about the drink , it was about how my concern was handled: dismissed, interrupted, and mocked to my face.
I approached the situation calmly and respectfully. I asked not to be interrupted , instead, your staff repeated my words back to me in a sarcastic tone. That’s not customer service, that’s unprofessional. I mentioned this clearly in my original review , so how exactly am I at fault for being disrespected by your staff? If a guest raises a simple concern and your team responds with mockery, how do you expect them to react?
If your manager can’t handle a basic complaint without becoming defensive, and your response is to mirror that by deflecting instead of taking accountability, that’s not hospitality , that’s ego. You’re more focused on saving face than understanding what actually went wrong.
You say “respect goes both ways” — and I agree. But in any service-based business, it’s the staff’s job to lead with professionalism, not make the customer earn it. If that dynamic is reversed, it reflects a culture problem , not a one-off moment.
I don’t need to exaggerate or lie. The interaction happened exactly as described. And if this is how honest, calm feedback is met , with defensiveness and condescension , then no, I won’t be returning. And I imagine I won’t be the only one since I’m not the only one complaining about an attitude issue when it comes to your staff
Atmosphere: 5
Food: 1
Service: 1
Alina H
The crepe I ordered was perfect and warm. The wait was not long at all. I have been a customer here before, always with a positive experience. The workers are so kind and energetic. They have a great attitude and warmth. The seating and the decor inside is clean with cute details that make you feel like you're in Paris.
Atmosphere: 5
Food: 5
Service: 5
Kaitlyn Simmons
Amazing service and great food! a Must-try
Atmosphere: 5
Food: 5
Service: 5
Kathleen Law
Unfortunately this place has completely changed their policy. The last time we were here we were told in no uncertain terms we could get the eggs on our crepes anyway we wanted them. I tried to order one today. Was told the eggs are pre-mixed which I think means they're either powdered or liquid and I had to have it that way. There were no options. This is not good customer service and it is certainly not French. So anyway another restaurant bites the dust in terms of our to go list and I'm going to have to find some place I can actively look at.
Atmosphere: 2
Food: 1
Service: 3
imene lehachi
Great service. Good food!!
Natalie P
It was the worst crepe I ever tried, do not recommend. I took creme brulee crepe, the dough was wet and tasted bland, good crepes should be tasty even without filling. Filling didn’t remind creme brulee taste at all and was way too sweet. I don’t understand all good ratings.
Natallia Paulouskaya
It was the worst crepe I ever tried, do not recommend. I took creme brulee crepe, the dough was wet and tasted bland, good crepes should be tasty even without filling. Filling didn’t remind creme brulee taste at all and was way too sweet. I don’t understand all good ratings.
Daniel Adler
Delicious crepes!!!
Atmosphere: 5
Food: 5
Service: 5
Random Makes 2 vids
Isabelle made a delicious crêpe and Ramsay was so sweet! Definitely recommend :)
Do not order online. They will double charge and no refund.
alexander tran
I’ve been here a few times, it’s the French cafe here in the veranda! They do sell out later in the day but there’s no crazy lines or anything that I’ve seen. The workers in my experience are friendly.
There is no space to eat inside so it’s a to-go cafe but it’s situated in the veranda with plenty of seating, a fountain show outside along with a children’s park.
They have crepes with sweet and savory options, along with panics l, waffles, croques, and “French tacos”. Never had them, and they sound interesting!
I’ve had sweet crepes from here, they’re good and delicious, but for the price and quantity that you get, I wouldn’t say that the value is there at all.
Although, they get a 4 star simply because of the quality of their macarons. However, you could find better places unless you’re severely craving crepes and you can’t drive far for it. I will say that the coffee prices are worth it, and they have a nice looking machine behind the counter.
brenda kurnia
The people is really nice. The macaroons and creps are really good!
Allan _Junior
I’ve had it their crepes before and they were amazing so trying something new with the waffles and they’re great too!
I encountered a rude brunette girl while I was there. I ordered an iced tea, but it had a strange taste, almost like detergent. When I asked for another one, she completely ignored me and displayed terrible behavior. Frustrated, I ended up leaving the store without a drink at all, without my money back or any alternative drink. The experience was quite disappointing.
In response to the owner:
First of all, my name is Dina, not Diana. It's surprising that you don't notice the difference between the two names. Perhaps that’s why your café is so quiet and lacks customers! Additionally, we ordered a panini, and it was of very low quality and not enjoyable at all.
Service: 1
I visited this place to address a concern about the quality of one of their beverages , specifically the iced tea, which had a strange taste likely due to the water or ice. When I brought this up, the waitress (I didn’t catch her name , she had heavy makeup, long lashes, and noticeable big eyes) was extremely rude and dismissive. Her attitude was as if I was attacking her, If she had taken two seconds to actually process what I was saying, she would’ve realized it was just about the quality of a drink, not that deep!!
Instead of listening to my concern, she repeatedly interrupted me, and when I politely asked her not to, she mocked me by repeating my words in a sarcastic tone. To be exact when I said, “Can you please not interrupt?”, she mocked me by repeating “interrupt” in a sarcastic tone. When I followed up with “Listen”, she fired back with “Listen” again , mocking me, face to face, like a joke. I tried to clarify again, and she continued mimicking me, which made the situation unnecessarily tense.
It was never about her, it was about the quality of the drink. But because she was more focused on her phone and jumped in to talk about the sweetness of the tea before hearing my issue, it became clear she lacked basic customer service skills, especially listening. If she had the awareness or basic professionalism to actually listen, she’d realize I wasn’t attacking her, I was literally just trying to get a poorly made iced tea address.Someone with that attitude should not be the face of any hospitality business.
What should have been a quick conversation about a drink turned into an unpleasant interaction solely due to her attitude and lack of professionalism. If she had just listened with a respectful tone, this wouldn’t have escalated.
In response to the owner,
Thank you for taking the time to respond. Just to clarify: I wouldn’t take the time to leave a review over something as basic as an iced tea if the issue ended there. This wasn’t about the drink , it was about how my concern was handled: dismissed, interrupted, and mocked to my face.
I approached the situation calmly and respectfully. I asked not to be interrupted , instead, your staff repeated my words back to me in a sarcastic tone. That’s not customer service, that’s unprofessional. I mentioned this clearly in my original review , so how exactly am I at fault for being disrespected by your staff? If a guest raises a simple concern and your team responds with mockery, how do you expect them to react?
If your manager can’t handle a basic complaint without becoming defensive, and your response is to mirror that by deflecting instead of taking accountability, that’s not hospitality , that’s ego. You’re more focused on saving face than understanding what actually went wrong.
You say “respect goes both ways” — and I agree. But in any service-based business, it’s the staff’s job to lead with professionalism, not make the customer earn it. If that dynamic is reversed, it reflects a culture problem , not a one-off moment.
I don’t need to exaggerate or lie. The interaction happened exactly as described. And if this is how honest, calm feedback is met , with defensiveness and condescension , then no, I won’t be returning. And I imagine I won’t be the only one since I’m not the only one complaining about an attitude issue when it comes to your staff
Atmosphere: 5
Food: 1
Service: 1
The crepe I ordered was perfect and warm. The wait was not long at all. I have been a customer here before, always with a positive experience. The workers are so kind and energetic. They have a great attitude and warmth. The seating and the decor inside is clean with cute details that make you feel like you're in Paris.
Atmosphere: 5
Food: 5
Service: 5
Amazing service and great food! a Must-try
Atmosphere: 5
Food: 5
Service: 5
Unfortunately this place has completely changed their policy. The last time we were here we were told in no uncertain terms we could get the eggs on our crepes anyway we wanted them. I tried to order one today. Was told the eggs are pre-mixed which I think means they're either powdered or liquid and I had to have it that way. There were no options. This is not good customer service and it is certainly not French. So anyway another restaurant bites the dust in terms of our to go list and I'm going to have to find some place I can actively look at.
Atmosphere: 2
Food: 1
Service: 3
Great service. Good food!!
It was the worst crepe I ever tried, do not recommend. I took creme brulee crepe, the dough was wet and tasted bland, good crepes should be tasty even without filling. Filling didn’t remind creme brulee taste at all and was way too sweet. I don’t understand all good ratings.
It was the worst crepe I ever tried, do not recommend. I took creme brulee crepe, the dough was wet and tasted bland, good crepes should be tasty even without filling. Filling didn’t remind creme brulee taste at all and was way too sweet. I don’t understand all good ratings.
Delicious crepes!!!
Atmosphere: 5
Food: 5
Service: 5
Isabelle made a delicious crêpe and Ramsay was so sweet! Definitely recommend :)
Restaurantji Recommends
Not so good... Cheap food prepared poorly.
Do not order online. They will double charge and no refund.
I’ve been here a few times, it’s the French cafe here in the veranda! They do sell out later in the day but there’s no crazy lines or anything that I’ve seen. The workers in my experience are friendly.
There is no space to eat inside so it’s a to-go cafe but it’s situated in the veranda with plenty of seating, a fountain show outside along with a children’s park.
They have crepes with sweet and savory options, along with panics l, waffles, croques, and “French tacos”. Never had them, and they sound interesting!
I’ve had sweet crepes from here, they’re good and delicious, but for the price and quantity that you get, I wouldn’t say that the value is there at all.
Although, they get a 4 star simply because of the quality of their macarons. However, you could find better places unless you’re severely craving crepes and you can’t drive far for it. I will say that the coffee prices are worth it, and they have a nice looking machine behind the counter.
The people is really nice. The macaroons and creps are really good!
I’ve had it their crepes before and they were amazing so trying something new with the waffles and they’re great too!
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