El Pollo Loco

4401 Clayton Rd, Concord
(925) 969-9280

Recent Reviews

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Doreene Carlson

Nice people take care of you

Atmosphere: 3

Food: 4

Service: 4

Recommended dishes: Double Chicken Bowl

Doricelda Valle

Very well attended and the chicken is very delicious

Atmosphere: 5

Food: 5

Service: 5

Daniel Rincon

Good service good quality of food

Atmosphere: 5

Food: 5

Service: 5

Victor Calderon

It's a excelent place

Atmosphere: 5

Food: 5

Service: 5

Bryan Jesús Ortiz romero

I bought the new salads, the street corn, and a family package, the food was very delicious, they served me very well, they were very friendly ?

Atmosphere: 5

Food: 5

Service: 5

Anny Guevara

This place impressed me, the staff's attention is quality, they offer your food very quickly and with very good quality, I recommend it to everyone

Atmosphere: 5

Food: 5

Service: 5

Jonathan Gonzalez

I really liked the food, everyone was very kind and attentive to me and my family, they repeated my order to make sure everything was good.
I will definitely return

Atmosphere: 5

Food: 5

Service: 5

Roxana Cabrera

Excellent service, very good food, I recommend it

Atmosphere: 5

Food: 5

Service: 5

The reviewer

Was there on June 29, 2024. The cashier taking the order spoke English very poorly. The miscommunication we had due to the managers choice of this person to be taking orders seems very irresponsible and obnoxious. Just because the manager and/or owner speak Spanish doesn’t mean that every customer will. What I found irritating is that the cashier was pretending to understand what i clearly asked for when she had no clue. asked for a salad and gave the total dollar amount listed on the menu so there would be no confusion of what I wanted but of course her understanding of numbers being spoken in English was complete garbage. She put the order in for whatever she falsely assumed. The chicken is well cooked but service like this is somewhat obnoxious. Only had one item on my order ( nothing else ) so it’s kind of a no brainer situation. I think that the owner of this company should put kiosks where the customers can order food themselves without having to deal with silly stuff like this.. she also gave me the wrong change.

Vegetarian options: Nothing , everything has meat and the cashier doesn’t speak English well enough for a custom veggie order unless you speak Spanish.

Atmosphere: 1

Food: 3

Service: 1

Recommended dishes: Salad

Fred Fred

Food is always good, but what surprised me was the Awesome Help from the Staff with my big order for my 40th birthday party and the breast are nice and juicy!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Double Chicken Bowl, Avocado, Chips and Guacamole, Guacamole, Burrito

Aja Walker

First time trying the Loco. Surprised me how it tastes like the halfway point between home cooking and traditional Mexican restaurants. Unfortunately, I must say even as much as I love Taco bell, The Loco was good.

Atmosphere: 3

Food: 5

Service: 5

Recommended dishes: Burrito

Deborah Davis

Just went in to order food to go

Atmosphere: 4

Food: 5

Service: 4

Ryu Cayenne

Delicious, clean, fast, fresh and affordable Mexican Food...Real Food! The staff is always friendly, the restaurant is clean and the food is prepared and open for all to see and watch. They have a drive through, an app and fresh avacado, chicken grilling and a delicious hot sauce that you have to try! Seriously delicious hot sauce! ?

Vegetarian options: Beans, Rice, tortilla, avacado. Plenty of options and flavors for any Vegetarian.

Atmosphere: 3

Food: 5

Service: 5

Recommended dishes: Quesadilla, Salsa Bar, Pico De Gallo Medium, Coleslaw, Salad, Double Chicken Bowl, Avocado Pollo Fit Bowl, 2pc Chicken - Breast & Wing Meal, Taco Complete Family Combo, Chipotle Chicken Avocado Burrito, Chips, Double Chicken Tostada Salad, Avocado, Cilantro, Chicken Nachos Combo, Chips and Guacamole, Burrito, Grande Avocado Chicken Bowl

Robin Smith

Love the food. We use drive thru.resturant is a normal fast food place

Atmosphere: 4

Food: 5

Service: 5

Siddharth Reddy

Our most favorite El Pollo Loco location. Everything at this place is really nice! Food, the staff and premises are all good. Love the Wing/Thigh chicken meal and Churros! Highly recommended :)

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Churro, 2pc Chicken - Breast & Wing Meal, Chipotle Chicken Avocado Burrito

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