In many visits this was our worst experience. Short staffed and could not keep up with current demand yet they kept seating more people. Never did receive eveythibg we had ordered and waited over 25 minutes mid meal waiting for more food. They also raised prices. Now $56 per person
Lindsay
The service was terrible our appetizer were ice cold(supposed to be hot) and the server was so busy he never refilled our water or removed dirty plates.
Clarissa Ng
Despite the long wait of 2+ hours on Valentine's day, and the service had not disappointed. Our server Mary was vigilant, kind, and was very pleasant to talk to! She always made sure to put our order in ASAP and changed our grill without us needing to tell her. Definitely made the wait worth it and our Valentine's date a great one. We'll be returning soon!
Atmosphere: 5
Food: 5
Service: 5
Tyrre
It was a good experience i really enjoyed the food and atmosphere service was great and employees were kind and respectful.
Virginia
We've eaten here every time we come to Vegas. It has been our spot, however, we won't be coming back. We learned today they increased their rate from 35 to 55 today. You are now forced to pay for additional meats that previously were optional. No longer worth it for me, which is unfortunate.
Kent
I would like to hope that our experience was not the norm. We had a party of seven for a work dinner. The pricing on their website apparently changed on January 1, but they did not update the pricing online so instead of $39 per person it was $59 per person. We did not find this out until we had already sat down as soon as you sit down your time limit starts. You are given one hour and 30 minutes to order, receive your food, cook your food, and eat. This normally would've been more than enough time, but service was incredibly slow getting the ordered items out to us. I would say we spent the majority of that hour and a half waiting on our food to be delivered so that we could cook and eat it. The quality of the food was very good and most of it was extremely tasty. But with the time limit and the increased cost, we did not get a good value for the money.
maryellen
went for my daughter's wedding reception because she loves korean bbq. the ambiance made for a very jolly evening with good food. service was ok, it took 2 requests to get our drinks and a long time to get seated after reservation time. this is a great place for groups, they were so accommodating about our size chanes for our group. we had a great time but had to yell to hear each other.
Jake Abe
Was surprised they could kept good service times for food. They don't have the screens to order food, so you wait in the waiters, but still not bad service times at all. They don't have a traditional sauce bar, but they have a list and will also bring all of those out at your choice. All and all , da decent Korean BBQ.
Martin Gutierrez
Worst service I have ever experienced at a KBBQ. They sat us down at 6:45pm we ordered our proteins and appetizers. We got them 20min later. Didn’t even get our full order. We waited a whole hour for a server to come to our table for the second round. This time it was a different server. They told us that the kitchen was backed up. Within a 2hr period we only got two rounds. We decided to leave after our second round took an additional 30 min. We spoke to the manager about it, she didn’t seem to care. We paid $167 for the worst service ever. Never coming back.
Service: 1
Camila Reyes
Mary is an incredible server! What an excellent display of customer service and charisma! She’s is a poise and phenomenal young lady, definitely worth coming to Gens! Super attentive and kind (:
I am a frequent when I come into the bay area from out of town to this GEN restaurant in Concord. It has always been pleasant. The service has always been good, but I haven’t been hearing in about six or seven months. Today I went in it was not that busy and although it’s December 31, they are treating today as a holiday and charging dinner prices at lunch. The biggest thing that was disappointing was a time in which food and appetizers came out. I sat down and it took about eight minutes before I was grieved by a server, I placed my order and I got my main course meat first and then 10 minutes later, I got my appetizers. When I asked for a refill, it was about 10-15 Minutes and I just decided to leave. When I pay for my meal, I asked to speak to a manager who was not available, and I spoke to an assistant. I explained the situation and she apologized and said that they try to tell the managers about the problems of wait times, but there does not seem To ever be a fix or a resolution. She said the managers are aware, but they don’t care It’s not a good feeling when I left As this was my first bad experience at this place, I will come back and give it another try but be aware that things have changed
Atmosphere: 2
Food: 5
Service: 1
Recommended dishes: Gen Premium Steak
Brett Barnes
This is a fun place to have a group dinner. You cook your own food on the table which is entertaining and different. It's all you can eat. So everybody goes home full. The food is as good as you could expect for all you can eat. We had a lot of fun and that's what I'm taking away from this experience.
Atmosphere: 4
Food: 4
Service: 4
Rafael H
It truly gets busy. Wonderful service.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Gen Premium Steak, All You Can Eat
Mark Porterfield
First time in a koren bbq and it was pretty good. Especially liked the Hawaiian steak.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: All You Can Eat
anthony Jackson
We went here for my dad's birthday on Christmas Eve. They were a little understaffed because they didn't think that many people would be in, but they got us in, and our waitress was a little slower than usual, but she was super sweet and really tried hard. I've been to a few Gens. The ambiance at this one wasn't as cool as some of the other ones that I've been to, but overall, it's still a good experience.
In many visits this was our worst experience. Short staffed and could not keep up with current demand yet they kept seating more people. Never did receive eveythibg we had ordered and waited over 25 minutes mid meal waiting for more food. They also raised prices. Now $56 per person
The service was terrible our appetizer were ice cold(supposed to be hot) and the server was so busy he never refilled our water or removed dirty plates.
Despite the long wait of 2+ hours on Valentine's day, and the service had not disappointed. Our server Mary was vigilant, kind, and was very pleasant to talk to! She always made sure to put our order in ASAP and changed our grill without us needing to tell her. Definitely made the wait worth it and our Valentine's date a great one. We'll be returning soon!
Atmosphere: 5
Food: 5
Service: 5
It was a good experience i really enjoyed the food and atmosphere service was great and employees were kind and respectful.
We've eaten here every time we come to Vegas. It has been our spot, however, we won't be coming back. We learned today they increased their rate from 35 to 55 today. You are now forced to pay for additional meats that previously were optional. No longer worth it for me, which is unfortunate.
I would like to hope that our experience was not the norm. We had a party of seven for a work dinner. The pricing on their website apparently changed on January 1, but they did not update the pricing online so instead of $39 per person it was $59 per person. We did not find this out until we had already sat down as soon as you sit down your time limit starts. You are given one hour and 30 minutes to order, receive your food, cook your food, and eat. This normally would've been more than enough time, but service was incredibly slow getting the ordered items out to us. I would say we spent the majority of that hour and a half waiting on our food to be delivered so that we could cook and eat it. The quality of the food was very good and most of it was extremely tasty. But with the time limit and the increased cost, we did not get a good value for the money.
went for my daughter's wedding reception because she loves korean bbq. the ambiance made for a very jolly evening with good food. service was ok, it took 2 requests to get our drinks and a long time to get seated after reservation time. this is a great place for groups, they were so accommodating about our size chanes for our group. we had a great time but had to yell to hear each other.
Was surprised they could kept good service times for food. They don't have the screens to order food, so you wait in the waiters, but still not bad service times at all. They don't have a traditional sauce bar, but they have a list and will also bring all of those out at your choice. All and all , da decent Korean BBQ.
Worst service I have ever experienced at a KBBQ. They sat us down at 6:45pm we ordered our proteins and appetizers. We got them 20min later. Didn’t even get our full order. We waited a whole hour for a server to come to our table for the second round. This time it was a different server. They told us that the kitchen was backed up. Within a 2hr period we only got two rounds. We decided to leave after our second round took an additional 30 min. We spoke to the manager about it, she didn’t seem to care. We paid $167 for the worst service ever. Never coming back.
Service: 1
Mary is an incredible server! What an excellent display of customer service and charisma! She’s is a poise and phenomenal young lady, definitely worth coming to Gens! Super attentive and kind (:
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I am a frequent when I come into the bay area from out of town to this GEN restaurant in Concord. It has always been pleasant. The service has always been good, but I haven’t been hearing in about six or seven months. Today I went in it was not that busy and although it’s December 31, they are treating today as a holiday and charging dinner prices at lunch. The biggest thing that was disappointing was a time in which food and appetizers came out. I sat down and it took about eight minutes before I was grieved by a server, I placed my order and I got my main course meat first and then 10 minutes later, I got my appetizers. When I asked for a refill, it was about 10-15 Minutes and I just decided to leave. When I pay for my meal, I asked to speak to a manager who was not available, and I spoke to an assistant. I explained the situation and she apologized and said that they try to tell the managers about the problems of wait times, but there does not seem To ever be a fix or a resolution. She said the managers are aware, but they don’t care It’s not a good feeling when I left As this was my first bad experience at this place, I will come back and give it another try but be aware that things have changed
Atmosphere: 2
Food: 5
Service: 1
Recommended dishes: Gen Premium Steak
This is a fun place to have a group dinner. You cook your own food on the table which is entertaining and different. It's all you can eat. So everybody goes home full. The food is as good as you could expect for all you can eat. We had a lot of fun and that's what I'm taking away from this experience.
Atmosphere: 4
Food: 4
Service: 4
It truly gets busy. Wonderful service.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Gen Premium Steak, All You Can Eat
First time in a koren bbq and it was pretty good. Especially liked the Hawaiian steak.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: All You Can Eat
We went here for my dad's birthday on Christmas Eve. They were a little understaffed because they didn't think that many people would be in, but they got us in, and our waitress was a little slower than usual, but she was super sweet and really tried hard. I've been to a few Gens. The ambiance at this one wasn't as cool as some of the other ones that I've been to, but overall, it's still a good experience.
Atmosphere: 4
Food: 5
Service: 5
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