I called to place an order to go on 3/24/24 around 3 p.m. I've been a value/loyal customer since 1999. I am now never going back to Guadalajara Grill and will be taking my services elsewhere Guadalajara Grill has lost a very valuable and loyal customer and 3 other valuable/loyal customers. I called to place an order to pick up as per usual today, 3/24/24 However unlike usual, I was placed on hold for 5 minutes, then hung up on. When I called back to say I was placed on hold then must have been accidentally hung up on, I was placed on hold for about 1 minute (by same person who picked up at Guadalajara Grill) When I was finished placing my family's order for dinner (family of 3), as I have done since 1999 that I always payed for at Guadalajara Grill restaurant, I was told that in order to keep my order, I would need to pay with a credit or debit card over the phone. I asked if this was a new policy, as I have not had to pay over the phone, which this question was avoided and not answered directly other than for large orders payment is required to hold order; I explained that I did not feel comfortable paying over the phone and asked/explained that I live in walking distance and would be at Guadalajara Grill at/by 5 p.m. to pick up to go order and would pay at restaurant; That then my order would not be made to go until payment at restaurant When I asked/explained that I needed to pick up ready to go at 5 p.m.; I was told, then I will have to cancel your order and was hung up on. I called back a 3rd time to speak with Guadalajara Manager (same person picked up Guadalajara Grill phone) Who stated that he was the Manager of Guadalajara Grill, When I asked again regarding if new policy;(Daughter of previous Guadalajara Grill owner is the new owner for about 1 year) I was rudely hung up for a 4th time with 0 explanation or words. I called back a 5th & final time (same person/supposed Guadalajara Grill Manager answered the phone) I asked/explained that on their official website that the only policy was related to requiring payment over phone to keep Reservations/Large Party Policy for 15 guests & up, And I asked to to speak to the owner of Guadalajara Grill for clarification of policy, when no response, then hung up on for a 5th and final time. No policy on official website of Guadalajara Grill for under 15 guests; For all of the above reasons and info above, My family and I will never be ordering from Guadalajara Grill Concord, CA and will be taking our business elsewhere.
rozena Poullard
Food was excellent. Highly recommend.
Food: 5
Dan Radford
My family has been going here for over 30 years. The entire staff is friendly and very responsive. The food is consistently great and they've hosted many birthdays, family get-togethers, and casual dinners there. It's my go-to Mexican
Atmosphere: 5
Food: 5
Service: 5
steve sanders
Hot plate, hot plate!! This place has been a staple in Clayton since I was a teen. Love it! ❤️
Atmosphere: 3
Food: 5
Service: 5
Kimberly Messier
It's very
Atmosphere: 2
Food: 3
Service: 3
Sean O.
Had a great meal for my birthday. I've always ordered take out from here, but this time I dined in. The service was fast and friendly. I order a michilada that was fantastic. I highly recommend the Guadalajara Grill.
vol carter
No frills Mexican American food. It's competent and generous. Friendly service.
Jeff P.
Very nice waiters very attentive . The Resturant is decorated nice the atmosphere is also great . We chose to eat outside and were taken care of like we were family , no lie . They even brought water for our little dog Paco . Can't say enough good things about this place . Come try it you'll like it .
Brent M.
The food is regular Mexican. Nothing amazing but not bad either. Staff are fun, but they can be rude sometimes.
anna crowel
Noisy, but good food.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Taco Beans and Rice, Carnitas Plate
Massive indoor and outdoor facility with above average food. Staff is super friendly and the service is fast and attentive. The fajitas are my favorite.Parking: Located in a large strip mall but plenty of parking typically right in front of the restaurant.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fajita Chicken
D Souza
I had the enchilada suiza. The refried beans and rice had no flavor, and the enchilada barely had any. It was just overall bland food. Not sure what is going on with this once vibrant restaurant, but I hope they get their enthusiasm for flavorful Mexican cuisine back soon.
Atmosphere: 4
Food: 2
Service: 4
Recommended dishes: Chips and Salsa
Calikane
Got the Enchaladas Suizas. Smackin! The flavor was great. The green sauce was on point, and the shredded beef melted in your mouth. Great atmosphere, great service... loved
Atmosphere: 5
Food: 5
Service: 5
Gio W.
Great vibes. Love coming here with large groups--service has always been friendly and fast. The margs are great and the fajitas and taco salad are my go-tos.
Josh Barton
Been coming here since we were kids, margs, fajitas, super burritos you can’t go
I called to place an order to go on 3/24/24 around 3 p.m. I've been a value/loyal customer since 1999. I am now never going back to Guadalajara Grill and will be taking my services elsewhere Guadalajara Grill has lost a very valuable and loyal customer and 3 other valuable/loyal customers. I called to place an order to pick up as per usual today, 3/24/24 However unlike usual, I was placed on hold for 5 minutes, then hung up on. When I called back to say I was placed on hold then must have been accidentally hung up on, I was placed on hold for about 1 minute (by same person who picked up at Guadalajara Grill) When I was finished placing my family's order for dinner (family of 3), as I have done since 1999 that I always payed for at Guadalajara Grill restaurant, I was told that in order to keep my order, I would need to pay with a credit or debit card over the phone. I asked if this was a new policy, as I have not had to pay over the phone, which this question was avoided and not answered directly other than for large orders payment is required to hold order; I explained that I did not feel comfortable paying over the phone and asked/explained that I live in walking distance and would be at Guadalajara Grill at/by 5 p.m. to pick up to go order and would pay at restaurant; That then my order would not be made to go until payment at restaurant When I asked/explained that I needed to pick up ready to go at 5 p.m.; I was told, then I will have to cancel your order and was hung up on. I called back a 3rd time to speak with Guadalajara Manager (same person picked up Guadalajara Grill phone) Who stated that he was the Manager of Guadalajara Grill, When I asked again regarding if new policy;(Daughter of previous Guadalajara Grill owner is the new owner for about 1 year) I was rudely hung up for a 4th time with 0 explanation or words. I called back a 5th & final time (same person/supposed Guadalajara Grill Manager answered the phone) I asked/explained that on their official website that the only policy was related to requiring payment over phone to keep Reservations/Large Party Policy for 15 guests & up, And I asked to to speak to the owner of Guadalajara Grill for clarification of policy, when no response, then hung up on for a 5th and final time. No policy on official website of Guadalajara Grill for under 15 guests; For all of the above reasons and info above, My family and I will never be ordering from Guadalajara Grill Concord, CA and will be taking our business elsewhere.
Food was excellent. Highly recommend.
Food: 5
My family has been going here for over 30 years. The entire staff is friendly and very responsive. The food is consistently great and they've hosted many birthdays, family get-togethers, and casual dinners there. It's my go-to Mexican
Atmosphere: 5
Food: 5
Service: 5
Hot plate, hot plate!! This place has been a staple in Clayton since I was a teen. Love it! ❤️
Atmosphere: 3
Food: 5
Service: 5
It's very
Atmosphere: 2
Food: 3
Service: 3
Had a great meal for my birthday. I've always ordered take out from here, but this time I dined in. The service was fast and friendly. I order a michilada that was fantastic. I highly recommend the Guadalajara Grill.
No frills Mexican American food. It's competent and generous. Friendly service.
Very nice waiters very attentive . The Resturant is decorated nice the atmosphere is also great . We chose to eat outside and were taken care of like we were family , no lie . They even brought water for our little dog Paco . Can't say enough good things about this place . Come try it you'll like it .
The food is regular Mexican. Nothing amazing but not bad either. Staff are fun, but they can be rude sometimes.
Noisy, but good food.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Taco Beans and Rice, Carnitas Plate
Restaurantji Recommends
Massive indoor and outdoor facility with above average food. Staff is super friendly and the service is fast and attentive. The fajitas are my favorite.Parking: Located in a large strip mall but plenty of parking typically right in front of the restaurant.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fajita Chicken
I had the enchilada suiza. The refried beans and rice had no flavor, and the enchilada barely had any. It was just overall bland food. Not sure what is going on with this once vibrant restaurant, but I hope they get their enthusiasm for flavorful Mexican cuisine back soon.
Atmosphere: 4
Food: 2
Service: 4
Recommended dishes: Chips and Salsa
Got the Enchaladas Suizas. Smackin! The flavor was great. The green sauce was on point, and the shredded beef melted in your mouth. Great atmosphere, great service... loved
Atmosphere: 5
Food: 5
Service: 5
Great vibes. Love coming here with large groups--service has always been friendly and fast. The margs are great and the fajitas and taco salad are my go-tos.
Been coming here since we were kids, margs, fajitas, super burritos you can’t go
Atmosphere: 5
Food: 5
Service: 5