Jack In The Box

1710 Monument Blvd, Concord
(925) 822-3302

Recent Reviews

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Michelle Watson

CHECK YOUR BAG IF YOU GO THROUGH DRIVE THROUGH!!!!
They'll rip you off if they can!!
On 12-27-25 at around 6pm we went through the drive through.Among other items ordered, we ordered the 8 piece nuggets. My friend saw one worker shake the box as she was looking inside it and got a weird feeling like something wasn't right. Low and behold, they only put 6 nuggets in my 8 piece. I went inside to get it corrected and I saw the the nuggets weren't quite ready yet. So, they put 6 thinking I wouldn't notice!!
All they had to do was have us wait a few minutes, but instead they tried to get away with 6 instead of 8!!
So slimey!! BEWARE!!

Atmosphere: 2

Food: 4

Service: 1

Ciara Dunn

This Jack in the Box has the rudest staff. I try not to leave negative reviews but the staff at this Jack in the Box have been rude on more than one occasion. They will no longer be getting my money. If I could leave 0 stars just from that I would.

Atmosphere: 1

Food: 2

Service: 1

Andre Garcia

This place is so stingy with their sauces omg sorry I asked since you only gave me one when I actually bought 3 different items.

Atmosphere: 2

Food: 3

Service: 1

Lavelle Nicholes

Horrible ! Service is trash ! Expect you to pay for sauce ! When you already spending a fortune for mid food ! Fries cold ! Ugh I see why they got low reviews fast food isn’t the same anymore !

Atmosphere: 1

Food: 1

Service: 1

Naqibullah Ahmadzai

Worse customer service ever

Atmosphere: 1

Food: 1

Service: 1

Duy Khuong

i ordered on jack in the box website, i ordered 2 jumbo jack meal deal but when it was delivered only 1 was delivered, i asked the delivery man and the delivery man said he only got 1 from the store, i had to run to the store myself to ask where my other 1 was. then the mexican man who works the 11pm shift said it was none of his business, and i knew he lied, i did nothing but lose money, this is the last time i eat jack in the box, i will post this all over social media!! thanks for the service.

Atmosphere: 1

Food: 1

Service: 1

Mia Mayh

Been coming here for over 10 years..I don’t know who recently hired the chinese looking mexican girl as the cashier but she was aggressive and unprofessional for no reason. Believe me when I say I’m always kind to the people who handle my food and the moment I came to the window she had an attitude. I think it’s time for her to find a new job because she’s clearly not built for customer service.

Atmosphere: 1

Food: 2

Service: 1

Robert Banuelos

Very nice clean 👌 Place to sit down & eat 😋.

The employees are dedicated and customer service oriented.

Will definitely return here.

Atmosphere: 5

Food: 5

Service: 5

P M

I love the mini tacos 🌮

Food: 4

Service: 5

Mac Karimi

The workers are trash. Bad service, cold and stale food. And the owner only apologizes instead of fixing the issues.

Atmosphere: 1

Food: 1

Service: 1

Kylie Walden

I wish I could give them zero starts

The employees are absolutely horrendous
They’re so rude
I’m so appalled because I’m never been treated so rudely

I asked for some extra sauce and they demanded to know what order I had (my boyfriend went in and ordered)
Then told me I had to pay .25
Which is fine
But she rolled her eyes and had the worst attitude

Then when my boyfriend went to buy a sauce they tried to charge him 30 cents and tried to overcharge us which I’m pretty sure is illegal no matter how much it is.

Atmosphere: 1

Food: 1

Service: 1

Heath Howe

It's been ages since I stopped at a Jack in the Box, and now I know why ... A jumbo Jack is anything but jumbo and surprisingly bland. The loaded waffle fries were tastier once I found the toppings underneath. The lemonade drink was fine.

Atmosphere: 3

Food: 3

Service: 3

jbirdmax

It’s fast food. Also if you change your mind there’s a Taco Bell, a Mc. Donald’s, subway, little Cesar’s Pizza and this Jack in the box all within 30 Meters (100 Feet) of each other.

Atmosphere: 5

Food: 5

Service: 4

William

Ventilation is poor, they had to open doors to let smoke out. I used a coupon but it was ripped and they tried to refuse acceptance because of that. The Sourdough Jack was tasty.

Atmosphere: 1

Food: 4

Service: 1

Recommended dishes: Burger

IMC ZR

3 years ago I gave this place four starts... I now give it three. Food is still decent. If you have the app and are redeeming your codes Make sure the staff gives you your receipt! It's almost as if they don't want to give you your receipt... My son pointed out that the last five times they didn't give me the receipt. Today I stopped by and once again my receipt is not offered once the transaction has been made. I had to ask for my receipt. The girl didn't seem too happy having to look through the bucket full of receipts... What happens to all those points?

Atmosphere: 3

Food: 3

Service: 2

Recommended dishes: French Fries

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