McDonald's
4550 Clayton Rd, Concord
(925) 825-5585
Recent Reviews
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On 8/4/25 my 9 yr daughter was hurt in the play structure. An incident report was made but no one has contacted me yesterday to follow-up. Unacceptable!
I would give a 0 if I can. Maybe it's my fault that I won't have time to check the back every single time. There is so much $ lost from this place because I've missed several items, got handed the wrong order or I get my order taken wrong. I honestly hate it here đ
Atmosphere: 1
Food: 1
Service: 1
there is a lady there that shows a lot of attitude. the caucasian woman at the first window and the second window are very nice.
the african american lady who works the second window and doesnt handle money exchanges is the one. i agree with all the bad reviews. i have lost a lot of respect for the mcdonalds employees there and the one on manchester.
Atmosphere: 1
Food: 1
Service: 1
Late night choice for a quick Quarter Pounder. Waited a few minutes for it to be prepared, to order. Drive thru staff was friendly.
Atmosphere: 4
Food: 4
Service: 5
Quick and easy drive through
Atmosphere: 3
Food: 3
Service: 4
Always a place to stop for an egg mcmuffin and a coffee in the morning before heading to an appointment. The only downside is I also got an orange juice and it was a little watered down. Still drank it tho so it couldn't have been that bad. The service was great rolled up to the window swopped cash for food and was on my way within 2 minutes of arriving.
Atmosphere: 5
Food: 4
Service: 5
I ordered 2-4 piece chicken strip. 2 pieces were not cooked and I ordered large fries and it came in paper and so too much salt. The worse meal ever.
Food: 1
Service: 3
They got my order right and the order was fresh and hot. They also got through the drive through line quickly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Mac, Cheeseburger, Hamburger, Chicken Mcnuggets, French Fries, Egg Mcmuffin, World Famous Fries, Sausage Mcmuffin, Double Cheeseburger, Small Fries, Quarter Pounder Hamburger
Iâve been coming to this McDonaldâs for many years. The service has usually been friendly and consistent, even during busy times. But yesterday was a truly disappointing experience.
I went through the drive-thru and ordered a Happy Meal with chicken nuggets and a chocolate milk, plus a #2 combo with Dr Pepper. At the first window, I asked to switch the chocolate milk for a lemonade. I was told it would be taken care of at the next window.
When I got to the second window, the woman handing out food (her name was Maribel) gave me the chocolate milk anyway. I politely reminded her I had asked for lemonade. She immediately got irritated, told me it cost more, and that there was no way for her to make the change since she didnât have a register. I explained that I had already been told at the first window it wasnât a problem.
Instead of offering a solution, she got visibly upset and snapped at me. When I said I was fine with paying the difference or just switching my Dr Pepper for a lemonade, she snatched the Dr Pepper from my hand, poured it out right in front of me, and said âDonât do that again.â Then she kept complaining about me to her coworkers while I was still there.
Not only was this humiliating, but it happened in front of my 7-year-old daughter, who later asked me why the âlady was being mean.â I ended up with no drink at all, no refund, and a really bad taste in my mouthânot from the food, but from the way I was treated.
I understand this job is stressful, but thereâs no excuse for this kind of behavior. I hope management addresses this, because customers shouldnât be made to feel like a burden just for asking for something simple. If McDonaldâs is so concerned about a few centsâ difference in drink price, fineâI gave back the drink. But I also lost a lot of respect for how this location treats loyal customers.
Atmosphere: 3
Food: 4
Service: 1
I donât understand how as employees you get payed 20$ an or even more and still canât put everything in the order, weather it be a 80$ order or 15$ thereâs always something missing and it doesnât make sense, itâs clear they just hire and donât train. clearly we donât need to be paying fast food employees 20$ an hour if they canât even do their job properly
Atmosphere: 2
Food: 2
Service: 2
Restaurantji Recommends
Food is good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Mcnuggets
Excellent service đ
Atmosphere: 5
Food: 5
Service: 5
It was too good
Atmosphere: 4
Food: 5
Service: 5
It's bare at the top of the play structure
Was over charged and the food made me feel sick for 3 hrs
Atmosphere: 1
Food: 1
Service: 2
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