Lots of meat selections to choose from. The luncheon special at $20 made this a great deal for our large group.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Hot Pot, Us Wagyu Beef Howed
Lucie Mai
I’m writing to report a disappointing experience during my recent visit to your restaurant.
I explained to the staff and the manager that I needed to bring a small portion of French fries for my baby because he currently refuses to eat anything else. Since Shabuya does not offer French fries, there was no way for him to have a meal while the rest of our family was dining.
Instead of trying to help us find a solution, the manager was very rude and simply told me to contact corporate, without offering any support or alternatives. As a manager, I would expect her to do something—anything—to help guests enjoy their meal, especially when young children are involved. Her attitude made the situation even more stressful and made us feel unwelcome.
As parents, we were just trying to let our baby enjoy food he likes so we could all enjoy dinner together. If we weren’t with my parents, who were excited about eating hot pot and had already waited about an hour to be seated, we would have left.
I understand restaurants have policies about outside food, but the lack of flexibility and the dismissive behavior from the manager were very disappointing. I hope your team will review this situation and consider allowing reasonable exceptions for families with young children, as well as providing better customer service training for your staff.
Service: 1
Tim Wong (Photo \u0026 Tech Alaka'i)
Favorite hot pot place in the East Bay. Good variety of meat choices and broths. Tons of vegetable, seafood and noodle add-ons. Also love the sauce building variants. Lunch is a steal at $20 per person. The music can get loud sometimes.
Atmosphere: 4
Food: 5
Service: 5
Shelly Bernal
I have been a loyal customer of Shabuya for many years and have even recommended it to friends and family. However, our most recent visit was very disappointing. We had been dining for nearly an hour, yet no one came by to clear our dishes. Even as staff members delivered our meat orders, they noticed the buildup of dirty dishes but simply placed the new items on top of them.
To make matters worse, the female Hispanic manager approached our table and raised her voice at us, instructing us not to place our dirty dishes on the adjacent table because it was “clean.” This experience was both unpleasant and unprofessional, especially given the level of service we have come to expect from Shabuya.
Atmosphere: 1
Food: 3
Service: 1
Suki De Jesus
Worst customer service ever!!! Front person very rude!!!
Krystalle Melencio
Worth the money!
Rizza Ward Gordon
Our family recently visited this hot pot buffet, and it absolutely delivered! Despite the sweltering weather outside, the cool and comfortable indoor setting made for a pleasant dining experience, thanks to strong AC.
The highlight, of course, was the food — fresh, flavorful, and impressively diverse. The selection of ingredients for the hot pot was extensive, allowing each of us to craft a customized and satisfying meal.
A standout appetizer for everyone at our table was the soy-glazed chicken. Perfectly crispy on the outside and incredibly juicy inside, it was hands-down a crowd favorite.
If you're a fan of hot pot or just looking for a fun and flavorful dining experience, this spot is worth checking out. We’ll definitely be returning!
Atmosphere: 5
Food: 5
Service: 5
Sadig Algazzali
My recent visit was my first and it certainly didn't disappoint. This culinary experience is located at the heart of a busy plaza in Concord where many outdoor events and experiences are celebrated periodically. Shabuya is one addition to the rest of the vibrant food venues located throughout this area and left my niece and I fully satisfied and wanting to come back in the future. Each staff member was very attentive and friendly, with our server explaining the process and the many different food offerings throughout the menu. The salad bar includes various fresh vegetables and different seasonings which could be added to the savory choices of broth simmering on your table.
Each person can select their own choice of broth and as each item you add keeps changing the flavor, you'll never experience the same taste twice, which is a win in my opinion and adds to the overall experience. We also ordered the unlimited fried chicken appetizer options throughout our rotations which allowed for a variety of explorations. Shabuya exceeded my hot pot expectations as the only similar experience I could compare would be a Korean BBQ restaurant but instead of a grill, a much savory experience with simmering broth. If you love pho and KBBQ, this will be a winner in your book.
Definitely a great place to visit and highly recommended.
Atmosphere: 5
Food: 4
Service: 5
Jarrell Johnson
Decent atmosphere and service was good. But also BEWARE YOU WILL BE CHARGED REGARDLESS OF IF YOU'RE EATING OR NOT!! Personally I don't agree with it and feel it's a scam but it is clearly stated that they will not make exceptions.
Atmosphere: 3
Service: 3
Anderson Gomes Barbosa
Great place for a lot of good food for a great price.
It was Nice Atmosphere Waitress Very Attentive Food Well Mediocre
Atmosphere: 4
Food: 3
Service: 5
Jocelyn “JM” Martinez
Amazing food quality, buffet full of seafood, noodle, veggie and sauce options. It is a bit cold in here so would encourage you bring a sweater.
Everytime we’ve been it’s been a solid experience and highly recommend!
Atmosphere: 5
Food: 5
Service: 5
El Reader
A friend of mine boasted about this place knowing full well that I love hotpots. I have been to many taiwanese hotpots and Chinese hotpots as well as Korean hot pots AYCE but have never gone to a Japanese one.
Right off the bat, it was far too inside. It was already a chilly evening and I thought warmth would be awaiting me in Shabuya but was mistaken.
I sat down and was introduced to my lovely waitress who showed me the ropes. 5 broth styles, I chose the spicy miso.
Several cuts of thinly sliced meats, (beef taro is the best) and 4 appetizer options. 1 fried gyoza the other 3 types of chicken karage.
All you can eat as well as a bowl of rice if you wanted. There's also the buffet which had some seafood, veggies, different kinds of tofu and many fisballs of variety.
I was disappointed because usually I am a guy that likes to have a lot of fun in places like this but they didn't have a wide selection of fungi. Perhaps it was my being spoiled by other hotpots where I would have multiple types of mushrooms and leafy greens other than just spinach and bakchoy.
The food was good but like I said, variety was not so great. There was no lamb.
However, I did enjoy myself because I am also an avid meat lover. My favorite by far would be the all you can eat chicken karage. I would go just to eat as much of that fried chicken as possible. The music was much too loud where I couldn't hear my partner speak across the table from me but again, the waitress was a delight.
I suggest coming here for yourself. I personally would not come back by choice but I could understand the appeal. Come here and check it out and enjoy the food. Make sure you speak loudly though so you can talk with your friends.
Atmosphere: 3
Food: 3
Service: 5
Dan Dimitriu
Very long waiting time but the food is good!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Spicy Miso Broth
Loren Tangco
This is the most ignorant AYCE/Buffet restaurant we’ve ever gone to. Its the first time ever that a buffet setting refused to accommodate my special son in a special stroller who cannot eat to join us without paying. The manager was so tackless and had no idea what an ADA accommodation means. She said she spoke to her GM and was told to follow company policy - everyone has to pay and NO ADA accommodation.
Lots of meat selections to choose from. The luncheon special at $20 made this a great deal for our large group.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Hot Pot, Us Wagyu Beef Howed
I’m writing to report a disappointing experience during my recent visit to your restaurant.
I explained to the staff and the manager that I needed to bring a small portion of French fries for my baby because he currently refuses to eat anything else. Since Shabuya does not offer French fries, there was no way for him to have a meal while the rest of our family was dining.
Instead of trying to help us find a solution, the manager was very rude and simply told me to contact corporate, without offering any support or alternatives. As a manager, I would expect her to do something—anything—to help guests enjoy their meal, especially when young children are involved. Her attitude made the situation even more stressful and made us feel unwelcome.
As parents, we were just trying to let our baby enjoy food he likes so we could all enjoy dinner together. If we weren’t with my parents, who were excited about eating hot pot and had already waited about an hour to be seated, we would have left.
I understand restaurants have policies about outside food, but the lack of flexibility and the dismissive behavior from the manager were very disappointing. I hope your team will review this situation and consider allowing reasonable exceptions for families with young children, as well as providing better customer service training for your staff.
Service: 1
Favorite hot pot place in the East Bay. Good variety of meat choices and broths. Tons of vegetable, seafood and noodle add-ons. Also love the sauce building variants. Lunch is a steal at $20 per person. The music can get loud sometimes.
Atmosphere: 4
Food: 5
Service: 5
I have been a loyal customer of Shabuya for many years and have even recommended it to friends and family. However, our most recent visit was very disappointing. We had been dining for nearly an hour, yet no one came by to clear our dishes. Even as staff members delivered our meat orders, they noticed the buildup of dirty dishes but simply placed the new items on top of them.
To make matters worse, the female Hispanic manager approached our table and raised her voice at us, instructing us not to place our dirty dishes on the adjacent table because it was “clean.” This experience was both unpleasant and unprofessional, especially given the level of service we have come to expect from Shabuya.
Atmosphere: 1
Food: 3
Service: 1
Worst customer service ever!!! Front person very rude!!!
Worth the money!
Our family recently visited this hot pot buffet, and it absolutely delivered! Despite the sweltering weather outside, the cool and comfortable indoor setting made for a pleasant dining experience, thanks to strong AC.
The highlight, of course, was the food — fresh, flavorful, and impressively diverse. The selection of ingredients for the hot pot was extensive, allowing each of us to craft a customized and satisfying meal.
A standout appetizer for everyone at our table was the soy-glazed chicken. Perfectly crispy on the outside and incredibly juicy inside, it was hands-down a crowd favorite.
If you're a fan of hot pot or just looking for a fun and flavorful dining experience, this spot is worth checking out. We’ll definitely be returning!
Atmosphere: 5
Food: 5
Service: 5
My recent visit was my first and it certainly didn't disappoint. This culinary experience is located at the heart of a busy plaza in Concord where many outdoor events and experiences are celebrated periodically. Shabuya is one addition to the rest of the vibrant food venues located throughout this area and left my niece and I fully satisfied and wanting to come back in the future. Each staff member was very attentive and friendly, with our server explaining the process and the many different food offerings throughout the menu. The salad bar includes various fresh vegetables and different seasonings which could be added to the savory choices of broth simmering on your table.
Each person can select their own choice of broth and as each item you add keeps changing the flavor, you'll never experience the same taste twice, which is a win in my opinion and adds to the overall experience. We also ordered the unlimited fried chicken appetizer options throughout our rotations which allowed for a variety of explorations. Shabuya exceeded my hot pot expectations as the only similar experience I could compare would be a Korean BBQ restaurant but instead of a grill, a much savory experience with simmering broth. If you love pho and KBBQ, this will be a winner in your book.
Definitely a great place to visit and highly recommended.
Atmosphere: 5
Food: 4
Service: 5
Decent atmosphere and service was good. But also BEWARE YOU WILL BE CHARGED REGARDLESS OF IF YOU'RE EATING OR NOT!! Personally I don't agree with it and feel it's a scam but it is clearly stated that they will not make exceptions.
Atmosphere: 3
Service: 3
Great place for a lot of good food for a great price.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
It was Nice Atmosphere Waitress Very Attentive Food Well Mediocre
Atmosphere: 4
Food: 3
Service: 5
Amazing food quality, buffet full of seafood, noodle, veggie and sauce options. It is a bit cold in here so would encourage you bring a sweater.
Everytime we’ve been it’s been a solid experience and highly recommend!
Atmosphere: 5
Food: 5
Service: 5
A friend of mine boasted about this place knowing full well that I love hotpots. I have been to many taiwanese hotpots and Chinese hotpots as well as Korean hot pots AYCE but have never gone to a Japanese one.
Right off the bat, it was far too inside. It was already a chilly evening and I thought warmth would be awaiting me in Shabuya but was mistaken.
I sat down and was introduced to my lovely waitress who showed me the ropes. 5 broth styles, I chose the spicy miso.
Several cuts of thinly sliced meats, (beef taro is the best) and 4 appetizer options. 1 fried gyoza the other 3 types of chicken karage.
All you can eat as well as a bowl of rice if you wanted. There's also the buffet which had some seafood, veggies, different kinds of tofu and many fisballs of variety.
I was disappointed because usually I am a guy that likes to have a lot of fun in places like this but they didn't have a wide selection of fungi. Perhaps it was my being spoiled by other hotpots where I would have multiple types of mushrooms and leafy greens other than just spinach and bakchoy.
The food was good but like I said, variety was not so great. There was no lamb.
However, I did enjoy myself because I am also an avid meat lover. My favorite by far would be the all you can eat chicken karage. I would go just to eat as much of that fried chicken as possible. The music was much too loud where I couldn't hear my partner speak across the table from me but again, the waitress was a delight.
I suggest coming here for yourself. I personally would not come back by choice but I could understand the appeal. Come here and check it out and enjoy the food. Make sure you speak loudly though so you can talk with your friends.
Atmosphere: 3
Food: 3
Service: 5
Very long waiting time but the food is good!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Spicy Miso Broth
This is the most ignorant AYCE/Buffet restaurant we’ve ever gone to. Its the first time ever that a buffet setting refused to accommodate my special son in a special stroller who cannot eat to join us without paying. The manager was so tackless and had no idea what an ADA accommodation means. She said she spoke to her GM and was told to follow company policy - everyone has to pay and NO ADA accommodation.
Atmosphere: 1
Food: 1
Service: 1
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