The Old Spaghetti Factory

Ordered to go on or about the 21st of June, and I needed 6 entrees, complete with salad and soup. I understood it mightve been a rather large order, so I was sure to check with the server that my order was correct prior to completion of my order and hanging up the phone. Got to the restaurant and confirmed again (2nd time) that I had all 6 entrees and that they presumably took their time to count all 6, seeing as how I asked the server again if it was my order and if they got the entirety of it. With conviction the server prompted me that I had all I ordered, including the spumoni and soups/salads. I tipped her a few bucks. I drive back home 15 minutes, and as I place it on the table, I notice a giant pool of liquid in my bag. Somebody had placed my soups upside down in a brown paper bag facing right side up and half my food was soaked with minestrone, and one entree was missing. After placing a callback on the service rendered, I was informed I hadn't order 6 entrees, but 6 items, and 5 entrees including. All though I had to drive back for my correct order, correctly placed this time, the manager Megan, made right by the restaurant and served my entire order again, to go, free of charge or mess. Would order again, but not largely.

Three course meal good value.

I always love love love this place...for like 25 years!! Def a go to. Pasta, salad/soup, bread, and ice cream for like 20.00. Cant beat it. Love the atmosphere.

There is no place like The Old Spaghetti Factory.. Came here with my family, a group of 12. They easily accommodated our big group to one table with no issues. Our waitress was really attentive and exact on our orders from the menu. The food was really tasty and reasonably priced. The evening went flawless, despite having some kids under 7 with us. I had the same smooth experience at the San Diego location as well.

Its been 3 yrs since the last time we celebrated at this location and it was as winderful today as it has always been. This is always a special treat and having everyone together after all this time was great.

Great friendly staff, not a long wait time for food to show up and the atmosphere is unique. Parking can be tricky around Totos Santos Park as many know but worth it.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Mizithra Cheese & Browned Butter, Breast of Chicken Fettuccine, Fettuccine, Fettuccine Alfredo, Extra Loaf of Bread

Great customer service

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Spicy Spaghetti Vesuvius, Salad, Soup

We love Nancy!

Atmosphere: 5

Food: 5

Service: 5

Great service, calm inviting atmosphere. Food was amazing! I would definitely be going here consistently if I didnt live across the US ! ❤️?

Atmosphere: 5

Food: 5

Service: 5

They need more vegetarian or vegan options

Atmosphere: 4

Food: 3

Service: 4

Recommended dishes: Salad

My son missed the alcohol in his Long Island Ice Tea. Vowed never to reorder. He & wife said they tasted Lavender... Everything else was perfection!

Parking: 2pm on a Saturday and waited about 2 minutes for someone to leave right out front! No issues.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Mizithra Cheese & Browned Butter, Lasagne, Salad, Salad Dressing, Chicken Marsala, Soup, Olive Tapenade

Food poisoned.

Chicken sandwich did not taste right.
In a few hours of eating, started with gas problems, then diarrhea, and now headache.

Atmosphere: 3

Food: 1

Service: 1

The food was good. I've always liked the atmosphere. The service is just ok. not bad. just ok. I suppose I would rank them higher but, they are s l o w! I mean, the place wasn't packed, so why the long waits to be served or take an order and even bring us our bill. And not just this time, but everything we dine here.

Atmosphere: 4

Food: 4

Service: 3

Recommended dishes: Spicy Spaghetti Vesuvius

Moderate to high prices. Very nice server.

What a delightful experience. The service was prompt and friendly. Not only dud they handle a large party like my family but they also made sure we all had a great experience. Thank you to the service and delicious food. The waiter Mike and the bartender great job!!

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Salad