About a month and a half ago, I placed an order here. After completing my purchase, I noticed that I wasn’t offered a receipt by the server, a woman of Mexican descent. I then saw a sign that stated, “If your server does not offer a receipt, speak to a manager for a full refund.” When I realized this, I was about to take a photo of the sign when the same woman rushed back to the register and printed my receipt. Although there was some difficulty in communication, I asked to speak with a manager. However, I was told no manager was on duty, and they gave me a phone number instead.
I called the number right away and spoke with Lorna, who assured me I’d receive a refund. She also advised me to return and get a receipt as proof from the employees. When I did, the women told me that the refund had already been processed. Trusting them, I left.
After weeks of checking my bank statement, I noticed I hadn’t received the refund, nor was there any pending transaction. I stayed in regular contact with Lorna, but after some initial responses, she eventually stopped replying. Now, almost two months later, I still haven’t received the refund. I have the exact date, time, and amount I paid, and based on the Navy Exchange policy clearly posted at the register, it’s reasonable to expect they honor the refund as promised.
Service: 1
Connor
I don't typically write reviews for places but some very terrible reviews writen for this subway made me question if it was as bad as it sounds. I recall reading a review stating an employee didn't know the difference between a churro and a pretzel. This along with others one star reviews intrigued me enough to eat there.So is it as bad as they say? Not at all! I honestly had a very enjoyable experience there. The employee there helped me through my order, as I don't know the menu all to well, and even past my slight incompetent the food came out fast and delicious, the employees mastered the craft of sandwich making imo lol. While perhaps my experience was an outlier in a bunch, I genuinely think the employees are great, know how to make sandwiches and are very much capable of helping their customers.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Subway Club
Matt Merrick
Bro legitimately didn't know the difference between a pretzel and a churro. Didn't know what either of those words meant, I had to explain it. I'm astounded.
Service: 1
Der Picknicker
Not once i was able to get the right order. It is like they don’t listen intentionally to what you say
Jody Montoya
The food was amazing. The service was friendly and sociable. Prices were average for the menu.
Sam Howard
I didn't think it was possible to suck so bad at making sandwiches, but these guys figured it out. I don't know how to explain the lack of attention they put into they're job. I've been early in the morning, and around noon, different employees each time. Everybody seems like they seriously just don't want to be there. My sandwich is messed up every time. Go to a different subway.
Michael Finch
Typical Subway
Cecilia Abrera
I’m not saying this to be racist, but when I’m ordering a sandwich I want them to be able to understand me they messed up my sandwich twice. They could not speak English well.
N. Robinson
I ordered the veggie patty they gave me a moldy spoiled veggie patty where the corn was green and blue. They said I couldn't have a refund because the manager wasn't present. They did make me a completely different sandwich. I called later to speak to the manager. She wasn't available so I left my number and she hasn't called. If you order here check your food over really good or you may end up sick.
poor service we walked out on 7-27-19 between 3 and 4pm 2 poeple working there
Cecilia Way
I'm not saying this to be racist, but when I'm ordering a sandwich I want them to be able to understand me they messed up my sandwich twice. They could not speak English well.
About a month and a half ago, I placed an order here. After completing my purchase, I noticed that I wasn’t offered a receipt by the server, a woman of Mexican descent. I then saw a sign that stated, “If your server does not offer a receipt, speak to a manager for a full refund.” When I realized this, I was about to take a photo of the sign when the same woman rushed back to the register and printed my receipt. Although there was some difficulty in communication, I asked to speak with a manager. However, I was told no manager was on duty, and they gave me a phone number instead.
I called the number right away and spoke with Lorna, who assured me I’d receive a refund. She also advised me to return and get a receipt as proof from the employees. When I did, the women told me that the refund had already been processed. Trusting them, I left.
After weeks of checking my bank statement, I noticed I hadn’t received the refund, nor was there any pending transaction. I stayed in regular contact with Lorna, but after some initial responses, she eventually stopped replying. Now, almost two months later, I still haven’t received the refund. I have the exact date, time, and amount I paid, and based on the Navy Exchange policy clearly posted at the register, it’s reasonable to expect they honor the refund as promised.
Service: 1
I don't typically write reviews for places but some very terrible reviews writen for this subway made me question if it was as bad as it sounds. I recall reading a review stating an employee didn't know the difference between a churro and a pretzel. This along with others one star reviews intrigued me enough to eat there.So is it as bad as they say? Not at all! I honestly had a very enjoyable experience there. The employee there helped me through my order, as I don't know the menu all to well, and even past my slight incompetent the food came out fast and delicious, the employees mastered the craft of sandwich making imo lol. While perhaps my experience was an outlier in a bunch, I genuinely think the employees are great, know how to make sandwiches and are very much capable of helping their customers.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Subway Club
Bro legitimately didn't know the difference between a pretzel and a churro. Didn't know what either of those words meant, I had to explain it. I'm astounded.
Service: 1
Not once i was able to get the right order. It is like they don’t listen intentionally to what you say
The food was amazing. The service was friendly and sociable. Prices were average for the menu.
I didn't think it was possible to suck so bad at making sandwiches, but these guys figured it out. I don't know how to explain the lack of attention they put into they're job. I've been early in the morning, and around noon, different employees each time. Everybody seems like they seriously just don't want to be there. My sandwich is messed up every time. Go to a different subway.
Typical Subway
I’m not saying this to be racist, but when I’m ordering a sandwich I want them to be able to understand me they messed up my sandwich twice. They could not speak English well.
I ordered the veggie patty they gave me a moldy spoiled veggie patty where the corn was green and blue. They said I couldn't have a refund because the manager wasn't present. They did make me a completely different sandwich. I called later to speak to the manager. She wasn't available so I left my number and she hasn't called. If you order here check your food over really good or you may end up sick.
chicken bacon really good sandwich
Restaurantji Recommends
my favorite I eat every day of it
Slow and poor quality even for a subway.
poor service we walked out on 7-27-19 between 3 and 4pm 2 poeple working there
I'm not saying this to be racist, but when I'm ordering a sandwich I want them to be able to understand me they messed up my sandwich twice. They could not speak English well.
Poor attitudes and food. Skip if you can.
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