Starbucks

Very unfriendly service, stoic and annoyed to be helping us. Drinks tasted toxic, and they were very unhappy to help fix them or change them. I’ve always had good experiences at Starbucks, I know it’s a chain, but this one is not the best. It’s at the town center, which is like a mall and so yes, it’s busy, and yes, there’s kids, but they seem very annoyed by that. But even kids orders are paying customers.

Atmosphere: 4

Food: 1

Service: 1

I doordashed a matcha to my work this morning and received a half made matcha. You guys couldn’t have filled it all the way to the top? Doesn’t seem right especially with how much I paid.
And as you can see in the pictures, the top of the lid is clean and clear meaning I haven’t even indulged into yet and you can see how there is still a decent gap missing of my drink.
Please tell your staff to properly fill a drink up that a customer PAID for and that ice can’t just be a filler ingredient because you guys didn’t make enough of the drink.

(Update: how is DoorDash responsible for not filling my drink up. Feels like my review was just skipped through and the response was handed over to someone who couldn’t have been responsible for it!)

This isn’t my first time having problems with this location. So I am writing a final review due to the lack of accountability anyone wants to take!

Atmosphere: 2

Service: 2

These 4 ladies working here are the sweetest! Hardworking , kept the place clean!
I saw them just passing order after order.
And the coffee they made me was delicious!

Atmosphere: 5

Food: 5

Service: 5

Plenty of seating to chill or work. Ordered Head through the app- super easy.

Atmosphere: 5

Food: 5

Service: 5

Cheapest local cup of coffee by 25 cents ! Unfortunately I’m starting to make peace with that not being worth it ! best to drive to mill valley.

The issue here is the baristas hygiene, it is seriously and severely alarming , I have seen them do just all sort gross things like finger their noses right there as I watch.

I don’t care that they can be rude in the evening or that they explicitly make the wrong drink in the morning.

I get it ! It’s a tough job and am guessing they deal with all sorts unpleasant characters but poor hygiene is where I draw the line.

Pay attention here and make sure they don’t feed you any germs , good luck !

Atmosphere: 2

Food: 5

Service: 1

A rude person

Atmosphere: 1

Food: 5

Service: 1

Very poor customer service. I’ve never had an issue at this location before. The gentleman that took my order rushed to put my order in the system. I repeated my order twice and he still got it wrong therefore cause the barista to get my order wrong. After I informed her she remade it promptly. However the guy that originally took my order had a bad attitude about it instead of apologizing. There was no reason for him to have rushed in the first place because they were not busy. There’s no excuse for it.

Badmouthed me amongst all workers after I asked them to remake a drink that was nearly 100% filled with ice when I asked for light ice and gave a $1 dollar tip. As a former Starbucks worker for years, this is unacceptable behavior for Starbucks Baristas and not representative of a "second home". I will not be coming to this location again, and suggest management relook the culture within this store.

Outside of the hostile attitude, atmosphere is nice, but seating is limited.

Atmosphere: 3

Food: 2

Service: 1

I love the food and my fav drink in this starbucks!

Atmosphere: 5

Food: 5

Service: 5

Fat guy was super

Atmosphere: 1

Food: 1

Service: 1

Garrett is one of the best baristas that have Starbucks
They still don't have the barbie drink, and I showed him part of the recipe and he told me I tried it and the drink was delicious

Atmosphere: 5

Service: 5

Garrett is one of the best baristas that have StarbucksThey still don't have the barbie drink, and I showed him part of the recipe and he told me I tried it and the drink was

Atmosphere: 5

Service: 5

Garrett is one of the best baristas that have Starbucks
They still don't have the barbie drink, and I showed him part of the recipe and he told me I tried it and the drink was delicious

Busy coffee

I don't eat just enjoy the coffee and friendly

Atmosphere: 5

Service: 5