The Counter

Well goods are: custom made burgers ? ? ? like I had bison with swiss cheese and mushrooms and it was delicious! But pineapple ? one wasn't good combo ? ? service was friendly and attentive and they have veteran's discount?Not so good part ? it is kinda pricey and regular size burger not that big and any sides are extra. And 20% service fee included in check if you dine in.

There are added fees of 20% tip for dine in automatically added to your bill. The individual items to build a burger add up so quickly! Pre prepared to spend $30 on a burger if you build it. This is not your average burger joint. It’s expensive!! Good food though. Gotta admit. But won’t be frequenting regularly. Too expensive.

Not pleased with the price charged for a double bacon burger. $26 was insane and we didnt find this out until we received the bill. Many add on charges. The lady gave us the white paper and said to pick your burger and the toppings you wanted. And then to squeeze more money out of us slapped us with a 20% living service charge. That brings a hamburger to $31.50 with no fries i might add ...and oh don't forget the tax.....We won't ever be coming back. Way to expensive. Very disappointed. The burger was descent so that's the only reason I gave it 3 stars. And thiss a diner food establishment not a facy restaurant. People save your money and go somewhere else. I felt robbed for 3 burgers. With the bill costing $73 when done and not even drinks. Just water. ?Responding to owners statement. The burger was added up to 1/2 pound and the server charged $20.95 plus $2.00 for bacon,$1.00 for cheese, .50 for pineapple, $1.00 for blue, .50 for the suce on the burger or it was going to be dry, .50 for hawaiian. We were ordering off the actual menu and the server grabbed a white paper and started marking every on it so we were oblivious to the fact that there were going to be all of these additional charges. Even for my burger I told the waitress that I wanted the $9.95 burger with no bun and lettuce, tomato, grilled onion and pickle and blue cheese. She kept questioning why no bun so you want lettuce and I told her I said that I could not eat the bun that I could have lettuce. She was filling out the paper. I got charged $13.95 for my burger when I specifically told her I wanted the $9.95 one with blue cheese, which I saw I was charged an extra dollar. So yes the 1 burger was $26.00 and a second one $14.00. That's insane and we were shocked. Did not want to make a big scene cuz with another couple. They were shocked about their bill as well and said they would never go back.My suggestion is to build the pricing into the burger and list it so people are aware and not sticker shocked. If all of the information is given up fron and VISIBLE (NOT IN TEENY TINY PRINT) somewhere then it is not felt like it's deceiving. Or put it in the color red so that it stands out that all these extra charges will be accrued. At least tthen, AND only then, will a customer have all of the information up front to decide if they can afford to eat there.

It's a bit more pricey... but worth every single penny. I love the fresh ingredients, unique combinations and service. I'll be back again for sure.

Today my hamburger was excellent. We were in Corte Madera. On Sunday, I had lunch at the Walnut Creek location and they attempted to passoff a Turkey for Bison . Worst experience ever ? . The servicing was topnotch. Weren't be patronizing your Walnut Creek location again.

Our waiter was great but the food was lousy. I ordered a burger medium and it came out well done and on a dried out bun. Absolutly not worth the money. We should have eaten anywhere else. Literally burger King makes a better burger. That's all my opinion.

Great place for a burger...so many choices that every one is totally unique and tastes amazing! Great service and a nice bar - yummy meal, recommend it!

The Counter is a family favorite, they have a great menu for the kiddos and an even better one for the adults. The staff are friendly, and trust me once you start going there you’ll never want to stop.

The food here is good but accommodations for the continuing pandemic are nonexistent. I went in with a coupon that turned out to be dine-in only and when I explained I couldn’t eat around people because I’m immunocompromised to see if they would be able to make any accommodations (I was wearing two masks and was only inside to order and would have understood if they had just said “I’m sorry we can’t”) the manager rudely told me my immune status meant I shouldn’t be there as his entire response. At that point it was pretty obvious they were trying to get rid of me and were completely unapologetic.I’ve also had coupons turned away in the past for being dine-in only (those ones weren’t when I checked) and was not allowed to use them to eat at the outside tables either.This business has repeatedly treated me poorly both through the runaround with coupons before and during the pandemic and through the ableism of their employees. I am very hurt by this encounter and I’m giving up on eating here despite it being one of the only restaurants I can go to.

Delicious burgers made to your liking with toppings you want and no toppings you don't want.

Love this place! Been here and in the East Bay, and both locations had fun and competent staff and the best burger ingredients around. Sometimes there's a bit of wait, but well worth waiting for! Mind, it's also pretty pricey and they add a bunch of automatic tips and surcharges as well, but it's a gourmet treat, not fast food - you get what you pay for.

Food was good but added an automatic tip to the bill. Wow!!

Always looking for a good burger but this establishment I won't visit again. The burger was good but they actually charge you a service fee for taking out of 10%. Don't even think about sitting down and eat...20% service charge automatically on bil

best burgers for a reasonable price (we are in marin county haha) great service overall, love the idea of making your own burger! 100% recommend!

We have been long time customers over several years. Our last visit we were charged an additional “service fee” of 20%. The explanation was so the back of house staff could get paid more. As this was not our servers fault, I still gave a good tip. The problem I had is the “service fee” was equal to ordering another entree but not getting any food. If the restaurant wants to pay the back of house more, then pay them more. How is it okay to do an automatic “service charge?” Won't be our place to return for a while. Other restaurants are not doing this.