Nordstrom Ebar Artisan Coffee

I never paid attention but today I was watching when my order was getting ready. I ordered three lavender chai and one of the cups was about one inch empty and the guy who was making my order added extra water to it to fill it up. This is not right. For a 7 dollar cup of tea, this is such a poor service and cheating. I’ll never go there again. I’m sorry for Nordstrom.

Atmosphere: 2

Food: 1

Service: 1

⭐ Zero Stars – Disrespectful Service and Misleading Practices

I ordered a large cold brew with easy ice from the Nordstrom E Bar in Costa Mesa. What I received was barely half a cup of coffee. When I asked why, the barista told me that “easy ice” means less liquid too—which is completely illogical. I paid full price for a large drink, not a watered-down sample.

I spoke with her ( manager who was extremely rude) twice, hoping for a reasonable explanation or a correction. Instead, she gave me attitude and tried to justify shorting the drink by saying they sell their coffee “by volume without ice.” This was never explained when ordering, and the tone she used was dismissive and unprofessional.

This is the first time I’ve ever experienced such poor treatment at a coffee shop—especially at Nordstrom, where I expect better service and transparency. I felt cheated and disrespected. The photo attached shows exactly what I received.

⚠️ Be careful when ordering here. If you ask for easy ice, you might end up paying full price for half a drink. This experience was unacceptable, and I hope Nordstrom takes steps to train their staff on respectful customer service .

young Lady with black hair that gave me my iced water put a piece of small string from her clothes. So expensive drinks 8 dollars for a smoothie i dont understand

Atmosphere: 2

Food: 3

Service: 2

I ordered two tomato soups at the bar. This is what I got, two half full containers. I was able to pour one soup into the other container to get one full one. So I pretty much paid for two soups and received one. Hmmm..🤔

Atmosphere: 3

Food: 3

Service: 3

We just stood in line for 10 minutes only for the tall woman with the gray hair to take the order of the people behind us. It was incredibly rude. We were about to spend $30-$40 on drinks. We decided to leave and get drinks elsewhere since nobody acknowledged us. There were 4 people in our party.

Atmosphere: 1

Food: 1

Service: 1

Ask latte for Ashley! She makes the best!!!Real ★★★★★Barista!

Atmosphere: 5

Food: 5

Service: 5

I ordered chocolate frappe and it was super smooth, the chocolate taste was not strong but overall not so sweet so i enjoyed my drink and i recommend it.

Atmosphere: 4

Food: 4

Service: 5

I’m a freelancer and I’m here at Nordstrom often. I was in line at the South Coast location when a man cut in front of the line (that was wrapped around into the hallway) to ask “do you sell bottles of water?”, NOT a cup of ice water, a water BOTTLE, to which the cashier said “sure, I can help you here” and started helping him as the man who was ACTUALLY NEXT gave me a look like “can you believe this?!” The manager was walking down the line, taking orders, so I said “did that guy just cut the line? That’s so rude!” The manager simply turned, saw the man, and shrugged as she continued to take orders. SERIOUSLY?!?! I refuse to give my hard earned money to any place that doesn’t care about their customers. No apology to the man who was cut off in line, no “sir you’ll have to wait in line or you can get a cup of ice water at the counter”, no customer service. I’ll go to the ebar at Spectrum when I’m there instead.

Atmosphere: 1

Food: 4

Service: 1

2 lemonade for 10 dollars, very cheap ?it might mix some gold in

Atmosphere: 3

Food: 1

Service: 4

The Americano was terrible.The the coffee roast was super low quality. I had to go somewhere else to get my drink.

Atmosphere: 4

Food: 1

Service: 3

If you order an ice tea with no ice , then you got only just more than half bottle , with smile .

(Translated by Google) The coffee is very good, with a strong taste(Original)咖啡很不錯，口感濃郁

Good Quality of Coffees and Teas

Food delicious..

Love the iced lavender chai tea.