I'm a vegetarian and I found the restaurant had great options. I chose the Mista salad and was not disappointed. Fresh, delicious and perfect for a hot summer day. Great service.
Atmosphere: 5
Food: 5
Service: 5
Richard Strawson
Absolutely love this place, come with an appetite though. We generally just have appetizers and salad for lunch and even splitting appetizers they are huge. We had a dessert last time after checking they were small, well they weren't. The food we've had us delicious, the service is really good and although a tight space it's not too noisy. A little spendy but it's worth it, and hey, you're at south coast plaza!
Atmosphere: 4
Food: 5
Service: 5
Muneerh M.
Good restaurant 👍
Atmosphere: 4
Food: 4
Service: 4
Gladys Chandler
Excellent Caesar salad and smoke salmon penned pasta
Atmosphere: 5
Food: 5
Service: 5
LieDetector007
Amazing!!! Everything is impeccable!
Atmosphere: 5
Food: 5
Service: 5
Kathryn Branman
Wondering what has happened to this venerable restaurant. They served us excessively overpriced food while one waiter told us stories of how customers complained about the bloated prices. The lasagna was laughable - a thin stack of noodles and sauce blanketed by a piece of parmesan (I think) cheese. More like a TV dinner than restaurant fare. Nothing on the menu less than $28. After you eat your disappointing dinner, the cheque arrives with a 3% credit card fee! We are 20 year frequent diners who will not be returning.
Atmosphere: 3
Food: 1
Service: 3
Atzin Sanchez
Really great service and food
MK K
First time here. We five of us came here looking to get small bites - slightly earlier than our dinner time. I told the waitress from the get go. Ordered glass of wine beer and some appetizers.
1. Ambiance. Good. Real restaurant feel in the mall which is hard to come by.
2. Food. I judge the quality of Italian restaurant with the taste of meatball which i always order whenever I come to a new restaurant. It was not good. Felt slightly uncooked. A little tough. And a bit slimy. Other apps were average (calamari, focaccia, fries).
3. Service. The waitress was nice enough. Smiling. But she came to our table multiple times if we wanted more beer. My wife reminded her many times that she will only have one beer. Despite that she kept coming to ask if we wanted more food. Kind of gave us the message to get the hell out and stop occupying the middle table
We are from New England area and any local Italian restaurant is better than this establishment. It’s a shame for such a high “class” mall to host this level of restaurant.
I won’t be coming back (yes I do have family in the area so I visit LA/OC at least once a year).
Atmosphere: 4
Food: 2
Service: 2
Dave ZaaR
The WORST customer service experience I've ever had. DO NOT GO TO THIS PLACE!
It was my first time trying this place, and it'll definitely be the last. They wrapped my food to go without even asking or informing me -- then told me I couldn't eat inside because it was already boxed. Absolutely ridiculous!!
I asked for the manager, who was completely unprofessional and rude! He didn't come to me -- I had to go find him. And instead of apologizing or offering any kind of solution, he just said the food was already made and refused to refund me. No accountability whatsoever. I asked for owner or somebody else in charge and he said he is the one! UNBELIEVABLE!
I ended up telling them to keep the food and the money. It's not about $10 -- it's about the attitude, the disrespect, and the TOTAL LACK of basic customer service. I'll make sure everyone I know avoids this low level, awful and unprofessional place.
Running a business this poorly is how you lose customers for good.
Iman Reza
Amazing food, service and experience for the whole family. Bou Bou is the best server. Ask for her.
Not fresh seafood, 3% surcharge for credit card on top of tips starting at 18%
Lizzy C
The food and ambience was great the service was amazing, Francisco was my sever and he was great
Atmosphere: 5
Food: 5
Service: 5
Fred Proctor
Service was a slow to getting started with me. To the point I almost walked out before ordering. No customer should sit for more than 5 minutes before the first waiter makes contact. Great service after that. Food pricing was a lil high but then again it it's in line with all the high end stores in this Mall. Food was honestly not that good IMHO. Raviolli Di Carne flavor was just not that good. Texture and presentation was good. I ordered a side of garlic bread that was disappointing; it looked like plain white sandwich bread smothered in melted mozzarella cheese with way too much garlic. The table bread they brought out was much better and free.
Steven G.
This place is a nice, little gem in the mall. The food is good, though it took a bit of time to get it. Honestly, the best part about the place is the staff. I was served by two lovely ladies who were quite kind and professional. If I'm ever in the area again, I'll certainly come back through for another Italian dish :)
Cain
Authentic Italian food in a mall restaurant, good atmosphere and even live music.
I'm a vegetarian and I found the restaurant had great options. I chose the Mista salad and was not disappointed. Fresh, delicious and perfect for a hot summer day.
Great service.
Atmosphere: 5
Food: 5
Service: 5
Absolutely love this place, come with an appetite though. We generally just have appetizers and salad for lunch and even splitting appetizers they are huge. We had a dessert last time after checking they were small, well they weren't. The food we've had us delicious, the service is really good and although a tight space it's not too noisy. A little spendy but it's worth it, and hey, you're at south coast plaza!
Atmosphere: 4
Food: 5
Service: 5
Good restaurant 👍
Atmosphere: 4
Food: 4
Service: 4
Excellent Caesar salad and smoke salmon penned pasta
Atmosphere: 5
Food: 5
Service: 5
Amazing!!! Everything is impeccable!
Atmosphere: 5
Food: 5
Service: 5
Wondering what has happened to this venerable restaurant. They served us excessively overpriced food while one waiter told us stories of how customers complained about the bloated prices. The lasagna was laughable - a thin stack of noodles and sauce blanketed by a piece of parmesan (I think) cheese. More like a TV dinner than restaurant fare. Nothing on the menu less than $28. After you eat your disappointing dinner, the cheque arrives with a 3% credit card fee! We are 20 year frequent diners who will not be returning.
Atmosphere: 3
Food: 1
Service: 3
Really great service and food
First time here. We five of us came here looking to get small bites - slightly earlier than our dinner time. I told the waitress from the get go. Ordered glass of wine beer and some appetizers.
1. Ambiance. Good. Real restaurant feel in the mall which is hard to come by.
2. Food. I judge the quality of Italian restaurant with the taste of meatball which i always order whenever I come to a new restaurant. It was not good. Felt slightly uncooked. A little tough. And a bit slimy. Other apps were average (calamari, focaccia, fries).
3. Service. The waitress was nice enough. Smiling. But she came to our table multiple times if we wanted more beer. My wife reminded her many times that she will only have one beer. Despite that she kept coming to ask if we wanted more food. Kind of gave us the message to get the hell out and stop occupying the middle table
We are from New England area and any local Italian restaurant is better than this establishment. It’s a shame for such a high “class” mall to host this level of restaurant.
I won’t be coming back (yes I do have family in the area so I visit LA/OC at least once a year).
Atmosphere: 4
Food: 2
Service: 2
The WORST customer service experience I've ever had. DO NOT GO TO THIS PLACE!
It was my first time trying this place, and it'll definitely be the last. They wrapped my food to go without even asking or informing me -- then told me I couldn't eat inside because it was already boxed. Absolutely ridiculous!!
I asked for the manager, who was completely unprofessional and rude! He didn't come to me -- I had to go find him. And instead of apologizing or offering any kind of solution, he just said the food was already made and refused to refund me. No accountability whatsoever. I asked for owner or somebody else in charge and he said he is the one! UNBELIEVABLE!
I ended up telling them to keep the food and the money. It's not about $10 -- it's about the attitude, the disrespect, and the TOTAL LACK of basic customer service. I'll make sure everyone I know avoids this low level, awful and unprofessional place.
Running a business this poorly is how you lose customers for good.
Amazing food, service and experience for the whole family. Bou Bou is the best server. Ask for her.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Not fresh seafood, 3% surcharge for credit card on top of tips starting at 18%
The food and ambience was great the service was amazing, Francisco was my sever and he was great
Atmosphere: 5
Food: 5
Service: 5
Service was a slow to getting started with me. To the point I almost walked out before ordering. No customer should sit for more than 5 minutes before the first waiter makes contact. Great service after that.
Food pricing was a lil high but then again it it's in line with all the high end stores in this Mall. Food was honestly not that good IMHO. Raviolli Di Carne flavor was just not that good. Texture and presentation was good. I ordered a side of garlic bread that was disappointing; it looked like plain white sandwich bread smothered in melted mozzarella cheese with way too much garlic. The table bread they brought out was much better and free.
This place is a nice, little gem in the mall. The food is good, though it took a bit of time to get it. Honestly, the best part about the place is the staff. I was served by two lovely ladies who were quite kind and professional. If I'm ever in the area again, I'll certainly come back through for another Italian dish :)
Authentic Italian food in a mall restaurant, good atmosphere and even live music.
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