Wetzel's Pretzels

Terrible shop, doesn’t even have regular pretzel bites. Don’t even waste your time trying to find it/go to it.

Atmosphere: 1

Food: 1

Service: 1

Taking my kids to this Wetzel Pretzel yesterday literally messed up our entire mood for shopping. Devon was very rude and condescending. He rudely shouting across the current customer who must’ve been walking away too slow for him to wait, to ask me what I wanted. Ordered 4 items. 3 of which he said would be ready in 15-20 minutes. After waiting for 25 minutes, I ask for our order and he said it’ll be another 15-20 minutes and added “well I think… we really don’t know how long”. Apparently he could not refund my money but offered to “go check” on the pretzels somewhere else. After 15 minutes he handed me 2 plain pretzels that weren’t just not what I ordered but we’re also HARD as a rock. Explaining to him that it wasn’t what I ordered he literally yelled at me over the glass that his co worker (Jesus) didn’t give him the correct receipt so he “didn’t know”. It was complete chaos and I will never EVER walk out of my way, throughly Macys to visit that wetzel pretzel again. Terrible service.

FYI....this wetzel pretzel is not located in costa mesa. When you call the number its for a wetzel pretzel at universal studios.

this place needs more than just one employee, always long wait. i’m not coming back here

this place needs more than just one employee, always long wait. i’m not coming back here

it could be better if the clerk would work instead of chatting, I had to wait more than 10 minutes to receive my order

This is located inside Macy's next to the cosmetics department. It's a little stand with a small sign so it's very easy to miss.

I love this place!!! So yummy and the employees are so helpful.

I’ve never seen a Wetzels in a Macy’s before, but MAN were those pretzels good

Super good pretzels!