Ordered onion rings and instead they gave me tots. That’s a let down :( I live for there onion rings but I guess I don’t get any
Ivy Stocks
The order came out in about 3 minutes. Clearly not cooked to order. Burgers tasted worse than they looked, which was bad. Cheese could not melt on lukewarm burger. Really sad because used to be good food.
Mark B
I've been a long-time customer and have never had an issue until my last two visits, both involving the same cashier who refused to give me her name.
On my most recent visit, I ordered the Grilled Onion Classic burger, specifically requesting no raw onion and no pickles, and did so again when placing this order. I also clarified that I wanted my wife's burger well-done due to her pregnancy, and my burger medium-rare. Despite these clear instructions, my wife's burger was cooked medium to almost rare, and mine was nearly raw. To make matters worse, the burger still contained raw onions, despite my explicit request.
When I initially placed the order, the cashier failed to ask about the burger temperature, which is standard practice everywhere else I order burgers. I had to go back to the counter after sitting down to specify the temperatures. When I complained about the previous order having raw onions and pickles despite my requests, she dismissively said, 'You'd have to say something about it when it happened.' Later, after realizing she hadn't asked about the temperature, I approached her again. I also asked for a drink, which she gave me for free, seemingly acknowledging her errors. While I was able to eat my burger due to hunger, my wife, being pregnant, was deeply concerned about the undercooked meat and was visibly upset, crying a little about the potential impact on our baby.
When I called to speak with a manager, the same cashier answered and was incredibly rude. She simply stated, 'I'm going to refund you.' When I told her I wanted to make a complaint about her to her boss, she replied, 'I can't help you with that, but at least you're getting a free burger.' I insisted she take my number so her boss could call me. This cashier's rude demeanor and lack of care are unacceptable. Other establishments consistently ask about burger temperature and if I need anything else, but she did not. Her refusal to provide her name and overall attitude suggest this may not be an isolated incident. I work hard for my money and am a loyal customer, and we did not deserve this kind of service, especially given the importance of food safety during pregnancy. The other employee who is usually there provides excellent service, so this recent experience was particularly disappointing.
Justin Guzman
Found myself in town and was starving and ended up here as the burgers looked pretty good. Ended up ordering a spicy buffalo chicken sandwich with fries and a lemonade. I was expecting it would be fried but ended up being grilled, which was fine, I still enjoyed it. The fries were standard. Lemonade was pretty good. The waitress/cashier was VERY friendly and accommodating. She wiped my table and apologized for it being dirty (it seemed fine to me!) brought me my food when it was ready, even offered to refill my Lemonade when she saw it was empty without me asking. I could see myself returning here to try something else on the menu if I'm ever passing through Cotati again.
Judith Crawford
Luved Superburger for years…frequented Cotati…they have moved within Cotati over the years.., last move will kill them..went for a burger and new local was dark and smelled of disinfectant…left without ordering…sorry but will not return…God Bless
Johnny Irwin
A bit pricey but most good burger places are now so it was worth it my burger was great
Fred Schouten
Great Lamb Burger
Mihai Zumstein
It was good please others try it
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: French Fries
Hunter Blythe
Place felt off. Burger was good. Appreciate the use of local beef.
Atmosphere: 2
Food: 4
Service: 3
Kate Quinlan
There was no soap in the bathrooms…where the people who cook the food go to the bathroom. Gross.
Recommended dishes: Garlic Fries, Beer Battered Onion Rings, French Fries
Michael Salsedo
horrible food and service save your money
Wendi Hume
best hamburgers I have ever had! You could taste the char. And they have a condiment cart so you can add extra pickles and tomatoes and onions if you want. Love this place.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Garlic Fries, Onion Rings
Andrea Abernathy
Yummy! Had the chicken sandwich. Big ol slab of chicken breast cooked to perfection. Fresh veggies to garnish.
Ordered onion rings and instead they gave me tots. That’s a let down :( I live for there onion rings but I guess I don’t get any
The order came out in about 3 minutes. Clearly not cooked to order. Burgers tasted worse than they looked, which was bad. Cheese could not melt on lukewarm burger. Really sad because used to be good food.
I've been a long-time customer and have never had an issue until my last two visits, both involving the same cashier who refused to give me her name.
On my most recent visit, I ordered the Grilled Onion Classic burger, specifically requesting no raw onion and no pickles, and did so again when placing this order. I also clarified that I wanted my wife's burger well-done due to her pregnancy, and my burger medium-rare. Despite these clear instructions, my wife's burger was cooked medium to almost rare, and mine was nearly raw. To make matters worse, the burger still contained raw onions, despite my explicit request.
When I initially placed the order, the cashier failed to ask about the burger temperature, which is standard practice everywhere else I order burgers. I had to go back to the counter after sitting down to specify the temperatures. When I complained about the previous order having raw onions and pickles despite my requests, she dismissively said, 'You'd have to say something about it when it happened.'
Later, after realizing she hadn't asked about the temperature, I approached her again. I also asked for a drink, which she gave me for free, seemingly acknowledging her errors. While I was able to eat my burger due to hunger, my wife, being pregnant, was deeply concerned about the undercooked meat and was visibly upset, crying a little about the potential impact on our baby.
When I called to speak with a manager, the same cashier answered and was incredibly rude. She simply stated, 'I'm going to refund you.' When I told her I wanted to make a complaint about her to her boss, she replied, 'I can't help you with that, but at least you're getting a free burger.' I insisted she take my number so her boss could call me.
This cashier's rude demeanor and lack of care are unacceptable. Other establishments consistently ask about burger temperature and if I need anything else, but she did not. Her refusal to provide her name and overall attitude suggest this may not be an isolated incident. I work hard for my money and am a loyal customer, and we did not deserve this kind of service, especially given the importance of food safety during pregnancy. The other employee who is usually there provides excellent service, so this recent experience was particularly disappointing.
Found myself in town and was starving and ended up here as the burgers looked pretty good.
Ended up ordering a spicy buffalo chicken sandwich with fries and a lemonade. I was expecting it would be fried but ended up being grilled, which was fine, I still enjoyed it. The fries were standard. Lemonade was pretty good.
The waitress/cashier was VERY friendly and accommodating. She wiped my table and apologized for it being dirty (it seemed fine to me!) brought me my food when it was ready, even offered to refill my Lemonade when she saw it was empty without me asking.
I could see myself returning here to try something else on the menu if I'm ever passing through Cotati again.
Luved Superburger for years…frequented Cotati…they have moved within Cotati over the years.., last move will kill them..went for a burger and new local was dark and smelled of disinfectant…left without ordering…sorry but will not return…God Bless
A bit pricey but most good burger places are now so it was worth it my burger was great
Great Lamb Burger
It was good please others try it
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: French Fries
Place felt off. Burger was good. Appreciate the use of local beef.
Atmosphere: 2
Food: 4
Service: 3
There was no soap in the bathrooms…where the people who cook the food go to the bathroom. Gross.
Restaurantji Recommends
Best burger in Sonoma
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Garlic Fries, Beer Battered Onion Rings, French Fries
horrible food and service save your money
best hamburgers I have ever had! You could taste the char. And they have a condiment cart so you can add extra pickles and tomatoes and onions if you want. Love this place.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Garlic Fries, Onion Rings
Yummy! Had the chicken sandwich. Big ol slab of chicken breast cooked to perfection. Fresh veggies to garnish.
Atmosphere: 5
Food: 5
Service: 5
Lambo burger was excellent
Atmosphere: 5
Food: 5
Service: 5
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