Ordered a salad on the app with the $4 off offer, and food was ready when I arrived. However, I decided to get a drink and wanted to use my reward for “free large drink” in store but couldn’t do it b/c I had previously redeemed the $4 off coupon for this order. I genuinely did not know you cannot use “offer” more than once a day. The older gentleman at the counter made an insulting remarks and said “yeah only once a day, what do you think? You can redeem all day?” Then he just turned around and started preparing food again.
That was very disrespectful! All he had to was confirmed that offer can be redeemed once a day!
Jay Mamon
I like their salad menu. I hardly visit Wl Pollo Loco, now I’m converted…
Jesse A
Look if you don’t want to work there then don’t! Just quit. Worst service ever, walk in ask for the order pickup up dude ignored me had his back to me , then said hello, then didn’t even greet or say yes or anything!
Isidore Kwaw
Great service. Good food. Very healthy.
Atmosphere: 5
Food: 5
Service: 5
Captain Maverick
Half my order was wrong, chips were stale and staff was not attentive at all. Specifically asked for no guac and they did not listen, sounded in a hurry to get us out. Most likely will not be returning.
Atmosphere: 1
Food: 1
Service: 1
antonio vazquez
The restaurant is clean,but it was little overpriced.
Atmosphere: 4
Food: 4
Service: 4
Luis Golx
Good Baja shrimp and Chicken tostada salad. Good in size and happy tummy.
Atmosphere: 4
Food: 4
Service: 4
Brenda Garcia
Graciela, a good manager, is very kind and has very good charisma when treating clients.
Atmosphere: 5
Food: 5
Service: 5
Ruben Umana
It was first class and fast attention.
Atmosphere: 5
Food: 5
Service: 5
Gabriel Buduan
The place was great, the people were amazing and the food service was on point. They looked well trained and they knew how to handle things professionally. I would highly recommend this restaurant for anyone that loves el pollo loco.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chicken Bowl with Side of Corn, Guacamole
I literally got salmonella from eating a Pollo salad tostada literally never going back there and yes, I’m sure it was from here cause I hadn’t ate it all day until I ate that. ??
Atmosphere: 1
Food: 1
Service: 2
Desire Ventura
Drink station smelled so bad- I believe from horchata spill over sitting. Food was okay. My food needed to be heated- they were kind and insisted on making me a fresh one. Ladies were nice. Service was just slow. Dined in.
tomato sauce is pure water almost. mac n cheese felt watery too? chickens good.
Atmosphere: 2
Food: 3
Service: 3
Cora Holden
I came to this restaurant and was welcome by the crew.. everyone was so very nice.. the cashier Eddy was very kind, and the restaurant was clean food great thank you all so very much..
Atmosphere: 4
Food: 5
Service: 5
Clown Crown
This food is so yummy ? The employees here are very nice and welcoming! I HIGHLY recommend it here, if you don’t like el pollo loco just eat home!
Atmosphere: 5
Food: 5
Service: 5
Joshue Huerta
Now this pollo loco always good ppl are very friendly
Ordered a salad on the app with the $4 off offer, and food was ready when I arrived. However, I decided to get a drink and wanted to use my reward for “free large drink” in store but couldn’t do it b/c I had previously redeemed the $4 off coupon for this order. I genuinely did not know you cannot use “offer” more than once a day. The older gentleman at the counter made an insulting remarks and said “yeah only once a day, what do you think? You can redeem all day?” Then he just turned around and started preparing food again.
That was very disrespectful! All he had to was confirmed that offer can be redeemed once a day!
I like their salad menu. I hardly visit Wl Pollo Loco, now I’m converted…
Look if you don’t want to work there then don’t! Just quit. Worst service ever, walk in ask for the order pickup up dude ignored me had his back to me , then said hello, then didn’t even greet or say yes or anything!
Great service. Good food. Very healthy.
Atmosphere: 5
Food: 5
Service: 5
Half my order was wrong, chips were stale and staff was not attentive at all. Specifically asked for no guac and they did not listen, sounded in a hurry to get us out. Most likely will not be returning.
Atmosphere: 1
Food: 1
Service: 1
The restaurant is clean,but it was little overpriced.
Atmosphere: 4
Food: 4
Service: 4
Good Baja shrimp and Chicken tostada salad. Good in size and happy tummy.
Atmosphere: 4
Food: 4
Service: 4
Graciela, a good manager, is very kind and has very good charisma when treating clients.
Atmosphere: 5
Food: 5
Service: 5
It was first class and fast attention.
Atmosphere: 5
Food: 5
Service: 5
The place was great, the people were amazing and the food service was on point. They looked well trained and they knew how to handle things professionally. I would highly recommend this restaurant for anyone that loves el pollo loco.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chicken Bowl with Side of Corn, Guacamole
Restaurantji Recommends
I literally got salmonella from eating a Pollo salad tostada literally never going back there and yes, I’m sure it was from here cause I hadn’t ate it all day until I ate that. ??
Atmosphere: 1
Food: 1
Service: 2
Drink station smelled so bad- I believe from horchata spill over sitting.
Food was okay. My food needed to be heated- they were kind and insisted on making me a fresh one.
Ladies were nice. Service was just slow.
Dined in.
tomato sauce is pure water almost.
mac n cheese felt watery too?
chickens good.
Atmosphere: 2
Food: 3
Service: 3
I came to this restaurant and was welcome by the crew.. everyone was so very nice.. the cashier Eddy was very kind, and the restaurant was clean food great thank you all so very much..
Atmosphere: 4
Food: 5
Service: 5
This food is so yummy ?
The employees here are very nice and welcoming!
I HIGHLY recommend it here, if you don’t like el pollo loco just eat home!
Atmosphere: 5
Food: 5
Service: 5
Now this pollo loco always good ppl are very friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito
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