Jack In The Box

535 S Citrus Ave, Covina
(626) 967-7622

Recent Reviews

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John Garcia

Is this a new corporate rule or a lazy worker rule!
Whoever put that sign needs to be fired!

Atmosphere: 1

Food: 1

Service: 1

Shari A

Dec. 21, 2024. This store does not want to make a sale. It’s sad. 4 other stores have been able to make my order properly but not this store. Do not come to this store. Avoid at all costs.

Jerry Rodriguez

Their drive thru seems to take longer than most. Also, their app doesn't allow for you to use their perks/discounts unless you order directly from the app (vs using it in person when you arrive). The app also doesn't allow you customize your food with items that don't already come with your item. For example; I can't add "pickles" to a chicken sandwich.

Atmosphere: 4

Food: 4

Service: 3

Recommended dishes: Curly Fries

Ming Tu

Nice staff. Never had a wrong order from here. Food is underrated. You don't like this place because you don't know how to order with the app

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bacon & Swiss Buttery Jack Combo, Jumbo Jack, Ultimate Cheeseburger, Breakfast Jack, Cluck Sandwich, Sourdough Jack

Rosalinda Vega

Sourdough Grilled Chicken Sandwich Is the Best

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Grilled Chicken Sandwich, Sourdough Jack

Enrique Valencia

Very great service, I visited during afternoon rush hour and ate inside. Everyone was working very well and efficient together. Food came out withing good time and as expected. The place was clean inside and restrooms were very well kept. I am a truck driver and eat out often, this team gets 5 stars.

Atmosphere: 5

Food: 5

Service: 5

Leonard MacCárthaigh

#NightTimeNibbles #LateDinDins

Deborah Garcia

Love to drive through there and get the two tacos always good service ?

Atmosphere: 5

Food: 5

Service: 5

Cynthia Rocha

Every single time I come to this location. I have a complaint. I don't know why I give them another try hoping for better results. My order is always wrong and my fries are never fresh. The drive thru needs some serious help.

Atmosphere: 1

Food: 1

Service: 4

Durbin Garay

Very delicious excellent burgers

Atmosphere: 5

Food: 5

Service: 5

Gabriel Gonzalez

Got my order wrong! And wouldn’t let me in the restaurant. 10:19pm. Told me to get back in the drive through line. Very RUDE, poor customer service and didn’t help at all. Just tried their best to give me problems.

Food: 1

Service: 1

Rene Martinez

I like the jack in the box my favorite is ice mocha and meat lovers burrito ?..

Atmosphere: 4

Food: 4

Service: 4

Brenna Haley

Super disappointed. Ordered food. Gave the lady my money. She gave me the receipt which blew away and didn't give me the change. Rude. Very unsatisfied. Won't go back.

Food: 5

Service: 1

Anthony Elkins

Poor service, has been keeping me waiting for over 10 minutes then proceeds to refuse service which is not right, I used to work fast food and nobody is allowed to refuse service unless the customer is being rude. All customers are right about every detail in service.

Service: 1

James Galeana

I ordered a jumbo jack meal. The buns and beef were stale, the fries were bland and cold, and the best thing I got was the drink which was still wrong cause I asked for ez ice. I didn't finish my burger. The service, could be better. I ordered drive thru and another cashier interrupted and continued my order. Not even a heads up.

Atmosphere: 2

Food: 1

Service: 2

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