The drive thru takes forever, prepare to wait forever
Atmosphere: 1
Food: 1
Service: 1
BJJGaby Palomo
Service was horrible, I'm a local Covina resident,love coffee. Is my first and last time in this location. I don't like to profile people specially during this times but she didn't give me my receipt. Maybe she needs another job where she doesn't deal with people. She looks Asian/Hispanic a tattoo on her left arm she has some.roses or something like that. I asked a drink she told me.they didn't have I said oh, she said we can do it this way etc I said ok thanks. I order another regular coffe and a cookie. Her body language was just awful, she didn't have to say much but her body language said it all. I got my coffee she didn't offer or ask if I wanted sugar or creamer etc. Usually. Everytime you go to sturbucks they asked etc I was more in disbelief how this employee was behaving . I didn't want to tell her off because it was too early and my teen wanted a drink and was waiting and the car, didn't want to teach my teen that is ok to be mean to any person that is working. But the girl just wow. I asked for creamer since she didn't ask. Her attitude was awful she gave it tome but she didn't even say o sorry I didn't ask nothing. She needs to go. She needs to be somewhere else but not helping people. If I ever go back is just go get her name and send a big message to corporate . Disgusting. So sad most of the people I have met working at sturbucks are very young friendly Gals but not her.
Atmosphere: 1
Service: 1
Isabella Silberhorn
The baristas are always nice and smiling, we’ll often get cool messages on our cups!
Atmosphere: 4
Food: 5
Service: 5
West Co Kid
Lazy ass workers at five in the morning I understand it’s morning but you have a job to do if you know the cup is crushed. Don’t serve hot coffee in it. You’re lucky I was running a bit late so I didn’t turn around to chew you a new one, my coffee spilled as I was taking a drink out of it well driving The lid slipped off. I tried to put the lid back on after getting burned and noticed that rim around the cup seem to be extremely crushed. There was no way a lid could stay on long you guys should be sued or that girl should be fired.
Service: 1
Alvaro Llosa
Terrible, Sunday 3pm and in 30 min it only move 5 cars... I haven't even placed my order and can't leave because the cars behind me, I understand how drive thru works, but this is getting worse than in n out
Service: 1
Lesslie Moreno
Bad experience, bad service, water down drinks
Food: 1
Service: 1
757 Driver
First visit here; visiting a friend a block away.
I stood at the walk up window for several minutes before I was acknowledged and provided service. This location is nearly 100% drive thru focused. If you are looking for a cafe to sit and enjoy your coffee at a table and not behind the wheel of your car, go elsewhere if the weather isn't warm. There's outdoor seating only here.
Atmosphere: 2
Service: 3
Natalie Del
This is the third time they get my drinks wrong, and they charge me for something I didn’t ask for. I have to repeat myself 3 times because somehow they didn’t get my order right and the people working there are too slow . Worst starbucks ever .
Atmosphere: 2
Food: 2
Service: 2
Yadira Avalos
Customer Service SUCKS HERE. Never ever coming back. Won’t sell hot water. Not even asking it for free. Asking for it to be made how I want it and Manager said its store policy. Won’t provide restroom password unless you make a purchase, which I was and “Yess” employee, said she wont provide until she sees the mobile order. Like really. Never again will be coming back here.
Something's going on at Starbucks. If you don't buy anything, they don't want you on their property.It's very sad
Atmosphere: 1
Richard Emmanuel
Frankie was kind, fun, and nice. It was my mother's birthday and she helped her. Will come again.
Atmosphere: 5
Food: 5
Service: 5
Monique Mata
This is the worst Starbucks location in the area! I ordered a matcha with coconut milk, pistachio sauce, no classic and non dairy chocolate cold foam. The matcha was all over the side of the cup (not blended correctly) and my cold foam looked like chocolate milk was poured on top ( no foam at all ) When I asked the batista to remake it, she looked a me like I was the weird one. Two other batistas came to the window and one of them told me that I could get my money back or take the drink! I paid for my drink, and the fact that it's their error and they were declining to do their job correctly means that I asked for a refund and went to the one in Glendora on Route 66. They know how to make drinks correctly!
Natalia Ventura
Did the matcha green tea recipe change? For the past two weeks it has simply been horrible tasting. This was my regular and now it's become this clumpy bitter tasting mess. What happened?
The drive thru takes forever, prepare to wait forever
Atmosphere: 1
Food: 1
Service: 1
Service was horrible, I'm a local Covina resident,love coffee. Is my first and last time in this location. I don't like to profile people specially during this times but she didn't give me my receipt. Maybe she needs another job where she doesn't deal with people. She looks Asian/Hispanic a tattoo on her left arm she has some.roses or something like that. I asked a drink she told me.they didn't have I said oh, she said we can do it this way etc I said ok thanks. I order another regular coffe and a cookie. Her body language was just awful, she didn't have to say much but her body language said it all. I got my coffee she didn't offer or ask if I wanted sugar or creamer etc. Usually. Everytime you go to sturbucks they asked etc
I was more in disbelief how this employee was behaving . I didn't want to tell her off because it was too early and my teen wanted a drink and was waiting and the car, didn't want to teach my teen that is ok to be mean to any person that is working. But the girl just wow. I asked for creamer since she didn't ask. Her attitude was awful she gave it tome but she didn't even say o sorry I didn't ask nothing. She needs to go. She needs to be somewhere else but not helping people. If I ever go back is just go get her name and send a big message to corporate . Disgusting. So sad most of the people I have met working at sturbucks are very young friendly Gals but not her.
Atmosphere: 1
Service: 1
The baristas are always nice and smiling, we’ll often get cool messages on our cups!
Atmosphere: 4
Food: 5
Service: 5
Lazy ass workers at five in the morning I understand it’s morning but you have a job to do if you know the cup is crushed. Don’t serve hot coffee in it. You’re lucky I was running a bit late so I didn’t turn around to chew you a new one, my coffee spilled as I was taking a drink out of it well driving The lid slipped off. I tried to put the lid back on after getting burned and noticed that rim around the cup seem to be extremely crushed. There was no way a lid could stay on long you guys should be sued or that girl should be fired.
Service: 1
Terrible, Sunday 3pm and in 30 min it only move 5 cars... I haven't even placed my order and can't leave because the cars behind me, I understand how drive thru works, but this is getting worse than in n out
Service: 1
Bad experience, bad service, water down drinks
Food: 1
Service: 1
First visit here; visiting a friend a block away.
I stood at the walk up window for several minutes before I was acknowledged and provided service. This location is nearly 100% drive thru focused. If you are looking for a cafe to sit and enjoy your coffee at a table and not behind the wheel of your car, go elsewhere if the weather isn't warm. There's outdoor seating only here.
Atmosphere: 2
Service: 3
This is the third time they get my drinks wrong, and they charge me for something I didn’t ask for. I have to repeat myself 3 times because somehow they didn’t get my order right and the people working there are too slow . Worst starbucks ever .
Atmosphere: 2
Food: 2
Service: 2
Customer Service SUCKS HERE. Never ever coming back. Won’t sell hot water. Not even asking it for free. Asking for it to be made how I want it and Manager said its store policy. Won’t provide restroom password unless you make a purchase, which I was and “Yess” employee, said she wont provide until she sees the mobile order. Like really. Never again will be coming back here.
Service: 1
love me some
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Something's going on at Starbucks. If you don't buy anything, they don't want you on their property.It's very sad
Atmosphere: 1
Frankie was kind, fun, and nice. It was my mother's birthday and she helped her. Will come again.
Atmosphere: 5
Food: 5
Service: 5
This is the worst Starbucks location in the area! I ordered a matcha with coconut milk, pistachio sauce, no classic and non dairy chocolate cold foam. The matcha was all over the side of the cup (not blended correctly) and my cold foam looked like chocolate milk was poured on top ( no foam at all )
When I asked the batista to remake it, she looked a me like I was the weird one. Two other batistas came to the window and one of them told me that I could get my money back or take the drink! I paid for my drink, and the fact that it's their error and they were declining to do their job correctly means that I asked for a refund and went to the one in Glendora on Route 66. They know how to make drinks correctly!
Did the matcha green tea recipe change? For the past two weeks it has simply been horrible tasting. This was my regular and now it's become this clumpy bitter tasting mess. What happened?
Atmosphere: 3
Food: 2
Service: 2
Mango/Dragonfruit Mixed very well.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Plain Bagel, Breakfast Sandwich
Loading...