Newer building with drive thru, EBT friendly, and delivery. Clean with bathrooms available to customers.
Employees are very friendly, they seem to be understaffed but they still work great as a team to get it done.
Atmosphere: 5
Food: 5
Service: 5
Jenna Barber
Customer service was amazing. Watched the employee help people more than was expected of him, went out of his way to make sure to do everything he could to help. Food is amazing too.
Atmosphere: 5
Food: 5
Service: 5
Jason Hofmann
So many self checkouts and they still have someone at the register at all times
Atmosphere: 5
Food: 5
Service: 5
Gloria Perez
I ordered 4 bean, rice cheesy burritos and they were sad. seriously no beans in them like they just but the juice of the beans, sprinkled some rice and packed the sauce. My daughter ordered a bean burrito 🌯 and it looked some kind of bean quesadilla-flat all tortillas. Waste of money and time
Razor Ryan Blaid Barge
I'm updating my review to 5 Stars. If I could use the meltzer system they would be 7 Stars. That being said The entire staff at this location has been a source of positivity and professionalism. The last few months of my life have really been not great. Diego and Luz *I'll correct if needed. I'm still learning names* Have gone above and beyond customer service expectations. When I've been drowning in stress and financial instability, they've always been on shift at the right time. I don't want to leave anyone out either. Literally the Entire Staff is super friendly, engaging, and been an additional unintentional support system Idk i needed. Trippy too think how a dirt bike taco commercial would lead to 35 years of good times together. Let alone how life changing the simplicity of a smile can be. I was in a bad place when I moved back to covina. Things aren't great again yet, but damn they've kept things from getting worse by giving me even the smallest validation. I could go on. Management. On point Cleanliness On point Front and Back of House Staff On point Signage levels? On point Oh and the food is pretty fire. Always made to order and does not contain Voodoo Curses
Food: 5
Service: 5
Lolys C. D.
We really loved coming to this business. The staff was so great, very friendly, and going the extra mile to help the customer. It is rare that you find employees who like to make the extra mile. I give them a 10+. Hopefully, corporate acknowledges this facility as an example to other facilities. That we enjoyed our food and time here. I encourage customers to visit this facility.
Atmosphere: 5
Food: 5
Service: 5
Joseph Choy
Kinda sad when you used to go to Taco Bell, and it was affordable. I bought dinner for my kids (2) +my wife and I, and it cost 90.00 to feed 4 people? Serving sizes smaller for more money..
Atmosphere: 5
Food: 3
Service: 5
RAM
They didn’t give my cinnamon twists
Atmosphere: 1
Food: 1
Service: 1
Sabrina de Rose
I've always enjoyed this location and frequently visit with friends. However, during a recent visit, I encountered a new staff member (a woman, possibly late 20s or early 30s, with an accent) who was shockingly rude and unprofessional. She insinuated that I was stealing my own mobile order, even after I showed proof, and made an uncalled-for, bigoted comment about me. Her hostility was evident, and she refused to speak to me further after the interaction.
That experience left me uncomfortable, especially when I later realized my friend’s drink wasn’t even filled properly. However, I recently visited again and, aside from the freezes not being filled to the top, I haven’t seen that staff member, and service has been much better.
Vegetarian options: All options can be made vegetarian, for the most part (assuming if there’s meat, it can be replaced by beans, or potatoes)
Haven't been to this taco bell location since the late 90's early 2000's back then it looked totally different but the service was great and staff was friendly the new design looks pretty cool now
Was greeted by a very nice young man very helpful. Got our food quickly. Enjoyed the meal we love those Chalupas. Overall had a great experience
Atmosphere: 5
Food: 5
Service: 5
Luis Inclan
I haven't been to this Taco Bell obviously in a long time because I didn't know it was self-serve, I don't really care for that but I guess that's a personal preference. What I do care for is the false advertising Taco Bell does. I ordered myself a chicken soft taco and was very disappointed with the amount of chicken that I received. Is was so ridiculously unbelievable that I took pictures. Buyer beware. I would never go back to this taco bell. Very Disappointed. I've been coming to this Taco Bell for the past 30 years.
Atmosphere: 2
Food: 1
Service: 2
Desire Ventura
Very tiny portions with just barely enough toppings to fill the tacos. There are NO HIGH CHAIRS and it's hard to get a person to help at the counter sometimes since they don't take your order at all. It's all computers. We waited to order because there was a line of people against the wall blocking the other two screens to order till someone noticed there was more.
There are no napkins or sauce available without asking an employee
Personal: I loved the classic decor they had before at this location.
Parking: limited parking here 6 spaces in their lot, with shared parking on main street
Kid-friendliness: they have zero high chairs for smaller children
Atmosphere: 3
Food: 3
Service: 3
sissysonikku
Got very very sick after eating here. Threw up my food not long after :-(
Atmosphere: 1
Food: 1
Service: 1
Mark Alan Kawachi
PROMOTE KEVIN: The service Kevin gave to me for the past two days have been more than helpful and I've been noticing he's been taking on more of a leadership role when I was there. Making sure orders were doing good, speaking Spanish to the cooks, then heading to the front to help customers. I'm not sure if he's a manager, but in all honesty with his work ethic and kindness — he should be one!
Newer building with drive thru, EBT friendly, and delivery. Clean with bathrooms available to customers.
Employees are very friendly, they seem to be understaffed but they still work great as a team to get it done.
Atmosphere: 5
Food: 5
Service: 5
Customer service was amazing. Watched the employee help people more than was expected of him, went out of his way to make sure to do everything he could to help. Food is amazing too.
Atmosphere: 5
Food: 5
Service: 5
So many self checkouts and they still have someone at the register at all times
Atmosphere: 5
Food: 5
Service: 5
I ordered 4 bean, rice cheesy burritos and they were sad. seriously no beans in them like they just but the juice of the beans, sprinkled some rice and packed the sauce. My daughter ordered a bean burrito 🌯 and it looked some kind of bean quesadilla-flat all tortillas. Waste of money and time
I'm updating my review to 5 Stars. If I could use the meltzer system they would be 7 Stars.
That being said
The entire staff at this location has been a source of positivity and professionalism. The last few months of my life have really been not great. Diego and Luz *I'll correct if needed. I'm still learning names*
Have gone above and beyond customer service expectations. When I've been drowning in stress and financial instability, they've always been on shift at the right time. I don't want to leave anyone out either. Literally the Entire Staff is super friendly, engaging, and been an additional unintentional support system Idk i needed. Trippy too think how a dirt bike taco commercial would lead to 35 years of good times together. Let alone how life changing the simplicity of a smile can be. I was in a bad place when I moved back to covina. Things aren't great again yet, but damn they've kept things from getting worse by giving me even the smallest validation. I could go on.
Management.
On point
Cleanliness
On point
Front and Back of House Staff
On point
Signage levels?
On point
Oh and the food is pretty fire. Always made to order and does not contain Voodoo Curses
Food: 5
Service: 5
We really loved coming to this business. The staff was so great, very friendly, and going the extra mile to help the customer. It is rare that you find employees who like to make the extra mile. I give them a 10+. Hopefully, corporate acknowledges this facility as an example to other facilities. That we enjoyed our food and time here. I encourage customers to visit this facility.
Atmosphere: 5
Food: 5
Service: 5
Kinda sad when you used to go to Taco Bell, and it was affordable. I bought dinner for my kids (2) +my wife and I, and it cost 90.00 to feed 4 people? Serving sizes smaller for more money..
Atmosphere: 5
Food: 3
Service: 5
They didn’t give my cinnamon twists
Atmosphere: 1
Food: 1
Service: 1
I've always enjoyed this location and frequently visit with friends. However, during a recent visit, I encountered a new staff member (a woman, possibly late 20s or early 30s, with an accent) who was shockingly rude and unprofessional. She insinuated that I was stealing my own mobile order, even after I showed proof, and made an uncalled-for, bigoted comment about me. Her hostility was evident, and she refused to speak to me further after the interaction.
That experience left me uncomfortable, especially when I later realized my friend’s drink wasn’t even filled properly. However, I recently visited again and, aside from the freezes not being filled to the top, I haven’t seen that staff member, and service has been much better.
Vegetarian options: All options can be made vegetarian, for the most part (assuming if there’s meat, it can be replaced by beans, or potatoes)
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Soft Taco Supreme, Chicken Quesadilla
Haven't been to this taco bell location since the late 90's early 2000's back then it looked totally different but the service was great and staff was friendly the new design looks pretty cool now
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Was greeted by a very nice young man very helpful. Got our food quickly. Enjoyed the meal we love those Chalupas. Overall had a great experience
Atmosphere: 5
Food: 5
Service: 5
I haven't been to this Taco Bell obviously in a long time because I didn't know it was self-serve, I don't really care for that but I guess that's a personal preference. What I do care for is the false advertising Taco Bell does. I ordered myself a chicken soft taco and was very disappointed with the amount of chicken that I received. Is was so ridiculously unbelievable that I took pictures. Buyer beware. I would never go back to this taco bell. Very Disappointed. I've been coming to this Taco Bell for the past 30 years.
Atmosphere: 2
Food: 1
Service: 2
Very tiny portions with just barely enough toppings to fill the tacos.
There are NO HIGH CHAIRS and it's hard to get a person to help at the counter sometimes since they don't take your order at all.
It's all computers. We waited to order because there was a line of people against the wall blocking the other two screens to order till someone noticed there was more.
There are no napkins or sauce available without asking an employee
Personal: I loved the classic decor they had before at this location.
Parking: limited parking here
6 spaces in their lot, with shared parking on main street
Kid-friendliness: they have zero high chairs for smaller children
Atmosphere: 3
Food: 3
Service: 3
Got very very sick after eating here. Threw up my food not long after :-(
Atmosphere: 1
Food: 1
Service: 1
PROMOTE KEVIN:
The service Kevin gave to me for the past two days have been more than helpful and I've been noticing he's been taking on more of a leadership role when I was there. Making sure orders were doing good, speaking Spanish to the cooks, then heading to the front to help customers. I'm not sure if he's a manager, but in all honesty with his work ethic and kindness — he should be one!
Atmosphere: 5
Food: 5
Service: 5
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