I have been going to this Chipotle at the Westfield mall for over a year now. I hadn't been there in a few weeks. Bit there was a woman food preparer (young Hispanic woman in mid to late 20s...working day/lunch shift on 3/21/24) who was exceptionally rude she was talking at the speed of light asking what I wanted on my taco and bowl. Rushing for no reason when there was just myself and one other person I line at that time. There is no reason to rush customers. No one needs that type of hyperactive energy. And she told me that she didn't want to get me confused. And I told here she was the vonfused one BECAUSE SHE WAS NOT LISTENING DUE TO HRR RUSHING.I hope she was not the manager behaving in such an unprofessional manner. There were several other people there and no one addressed her. Everyone else on that shift were professional. But the fast talking, rushing staff needs more Training on professionalism.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Steak, Guacamole
Willy
This Chipotle consistently and by that I mean every day serves overcooked and burned food.The steak is ALWAYS overcooked and dry devoid of any tenderness and flavor, the chicken is usually burned, the grilled veggies ALWAYS look like they've been boiled and the barbacoa is so dry, it looks like a giant hair ball.It is so bad, I haven't been able to buy anything here in months and thus the reason why I don't even have a photo.As if this wasn't enough the staff is RUDE despite the fact that they're making more money now at our expense.That's right, prices went up to pay them more and instead of being grateful they act like the ingredients are coming out of their pockets.We are getting screwed because not only are they serving garbage, they're not even serving enough of it!The portions are miserable, despite the fact that their prices keep getting higher, especially at this location, which is more expensive than others.Most of their client base at this location obviously doesn't care how their food is prepared and will gladly eat leftovers from the day before and this is the only reason why they're still open.I on the other hand wouldn't feed this to my dog.This review is not an opinion.
Atmosphere: 1
Food: 1
Service: 1
enrique alvarez
It's of no use to us but they charge you as if it were first
Atmosphere: 1
Food: 1
Service: 1
Nick
Lazy workers and terrible portions there is another better location right outside the mall will be going there from now on.
no name
Lazy workers and terrible portions there is another better location right outside the mall will be going there from now on.
Janet V.
This chipotle by far is the worst came in yesterday and the guy and 2 girls were talking about there personal life a customer kept askin them something and completely ignored them they kept talking and laughing. My advice try too find another chipotle location that is more professional
Pablo Davila
Worst chipotle in the world. Skip. Employes are rude and u will receive this trash for 20 usd
Tatsiana Tapekho
Terrible! This is their portions of the bowls.
Atmosphere: 1
Food: 1
Service: 1
Mariana D.J
The portion of food were
Food: 3
Service: 3
Joanna T.
Came to pickup my preorder, wasn't ready. The meat was awful. Barbacoa on the tacos didnt taste fresh. The barbacoa in the burrito bowl, I just threw out - all fat. The lettuce also didn't look right. Don't go here.
Absolutely terrible , they never have shit this isn't the first time this happens everytime I go and it's not that they don't have it they always wait till they have nothing to start cooking it, I ordered threw online a steak bowl and I get there and they tell me I have to wait 25 minutes because they are going to start marinating it . Paid 17 dollars to get no meat
Mr. So AndSo
I’m always happy with the service atmosphere and food
Atmosphere: 5
Food: 5
Service: 5
Monica Sanchez
Worst place! I would give them a zero star if i could!!! Do not eat here!!! Terrible customer service. Food is undercooked yet being served. The employees have no clue what they are doing. Didn’t bother to give me a receipt and she didn’t give me a refund after i returned the food. Waited 30 mins in line to get raw food. Waist of time. Employee name Brandon and Karla.DO NOT EAT HERE!
Atmosphere: 1
Food: 1
Service: 1
Alex Kim
Located in the culver city mall food court in the upper level, food is always good here.
Atmosphere: 5
Food: 5
Service: 5
Moni S.
The counter tops are filthy. The chicken was cold and looks like they are running out of food at 4:58p. An employee was asked could he clean the counter where the food is and the employee said "that's not my job". The customer service was NOT good at all. Not to mention there was minimum options for drinks. The fountain drink machine was not working. We had to get something to drink from another food place.
I have been going to this Chipotle at the Westfield mall for over a year now. I hadn't been there in a few weeks. Bit there was a woman food preparer (young Hispanic woman in mid to late 20s...working day/lunch shift on 3/21/24) who was exceptionally rude she was talking at the speed of light asking what I wanted on my taco and bowl. Rushing for no reason when there was just myself and one other person I line at that time. There is no reason to rush customers. No one needs that type of hyperactive energy. And she told me that she didn't want to get me confused. And I told here she was the vonfused one BECAUSE SHE WAS NOT LISTENING DUE TO HRR RUSHING.I hope she was not the manager behaving in such an unprofessional manner. There were several other people there and no one addressed her. Everyone else on that shift were professional. But the fast talking, rushing staff needs more Training on professionalism.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Steak, Guacamole
This Chipotle consistently and by that I mean every day serves overcooked and burned food.The steak is ALWAYS overcooked and dry devoid of any tenderness and flavor, the chicken is usually burned, the grilled veggies ALWAYS look like they've been boiled and the barbacoa is so dry, it looks like a giant hair ball.It is so bad, I haven't been able to buy anything here in months and thus the reason why I don't even have a photo.As if this wasn't enough the staff is RUDE despite the fact that they're making more money now at our expense.That's right, prices went up to pay them more and instead of being grateful they act like the ingredients are coming out of their pockets.We are getting screwed because not only are they serving garbage, they're not even serving enough of it!The portions are miserable, despite the fact that their prices keep getting higher, especially at this location, which is more expensive than others.Most of their client base at this location obviously doesn't care how their food is prepared and will gladly eat leftovers from the day before and this is the only reason why they're still open.I on the other hand wouldn't feed this to my dog.This review is not an opinion.
Atmosphere: 1
Food: 1
Service: 1
It's of no use to us but they charge you as if it were first
Atmosphere: 1
Food: 1
Service: 1
Lazy workers and terrible portions there is another better location right outside the mall will be going there from now on.
Lazy workers and terrible portions there is another better location right outside the mall will be going there from now on.
This chipotle by far is the worst came in yesterday and the guy and 2 girls were talking about there personal life a customer kept askin them something and completely ignored them they kept talking and laughing. My advice try too find another chipotle location that is more professional
Worst chipotle in the world. Skip. Employes are rude and u will receive this trash for 20 usd
Terrible! This is their portions of the bowls.
Atmosphere: 1
Food: 1
Service: 1
The portion of food were
Food: 3
Service: 3
Came to pickup my preorder, wasn't ready. The meat was awful. Barbacoa on the tacos didnt taste fresh. The barbacoa in the burrito bowl, I just threw out - all fat. The lettuce also didn't look right. Don't go here.
Restaurantji Recommends
Absolutely terrible , they never have shit this isn't the first time this happens everytime I go and it's not that they don't have it they always wait till they have nothing to start cooking it, I ordered threw online a steak bowl and I get there and they tell me I have to wait 25 minutes because they are going to start marinating it . Paid 17 dollars to get no meat
I’m always happy with the service atmosphere and food
Atmosphere: 5
Food: 5
Service: 5
Worst place! I would give them a zero star if i could!!! Do not eat here!!! Terrible customer service. Food is undercooked yet being served. The employees have no clue what they are doing. Didn’t bother to give me a receipt and she didn’t give me a refund after i returned the food. Waited 30 mins in line to get raw food. Waist of time. Employee name Brandon and Karla.DO NOT EAT HERE!
Atmosphere: 1
Food: 1
Service: 1
Located in the culver city mall food court in the upper level, food is always good here.
Atmosphere: 5
Food: 5
Service: 5
The counter tops are filthy. The chicken was cold and looks like they are running out of food at 4:58p. An employee was asked could he clean the counter where the food is and the employee said "that's not my job". The customer service was NOT good at all. Not to mention there was minimum options for drinks. The fountain drink machine was not working. We had to get something to drink from another food place.