Chipotle Mexican Grill

On Saturday, December 20 at 8 pm, I went to the Chipotle restaurant at the Westfield Mall, we requested two orders and one of them the worker added avocado when he was told several times not to do so when we were going to eat, my daughter realized that they added avocado and lettuce that we did not order: when we returned to the restaurant the worker treated us very badly and beat my husband and did not return the remaining money! The problem would not be the return of the money, but rather she yelled at my husband and offered to hit him when he left work! Please, I appreciate you taking the corrective measures.

Opened store LATE on Black Friday of all days.... SMH pissed poor management.

Service: 1

Nice & friendly staff

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burrito Bowl, Burrito

Last couple months this one went down hill small portions never prepped enough food run out at lunch time long slow lines too many other real Mexican options/better food near by for that .

We have been getting our lunch and dinner from here many times but the employees are very cold and sometimes they do not care! They often serve without caring and by force! Their behavior and approach are definitely very bad! I can recommend it for the quality of the food but I never, ever recommend it for the employees!

Atmosphere: 1

Service: 1

Recommended dishes: Salad, Chips & Roasted Chili-Corn Salsa, Large Side of Queso Blanco

Not all chipotles are operated the same…
Unfortunately I avoid this one now.

Atmosphere: 1

Food: 1

Service: 1

They don’t put protein in the portion at all, and when you reprimand them, they charge you extra for meat.

Atmosphere: 1

Food: 1

Service: 1

I cannot explain how upsetting it is to keep trying new location buy i am convinced that the whole chain has gone to down ! The cashier at this location was so rude. I walked up and said i had a pick up order at 10 and they are not even open yet, so why did they take my money knowing i cant pick up at that time ? All he kept repeating was we are closed we are closed we are closed ok i get it but help me out in what to do next if i cant wait the half hour for them to open. Help me get a refund. I got no help. Contacted support and they said is we will look into it. The same answer ive gotten forever. DO BETTER CHIPOTPLE!!!!! My oder says ready for pickup, maps says its open, but its not.

Service: 1

I don’t ever leave reviews but this time I had too. The restaurant kitchen was so dirty. The food was cold and the corn I got on my bowl was really sour. I always get corn and it never tasted like this. The lobby was filthy as well. No type of cleaning was happening the 30 min I was there. The guy preparing my food was rude no hi what can I get you. The cashier was very quiet and did not speak to me at all. Only time she interacted with me was to tell me my total. First time and last time ever coming here. Maybe it was a bad day for them but I’m not giving it a second chance.

Atmosphere: 1

Food: 2

Service: 1

Recommended dishes: Side of Guacamole

Absolute worst here, employees see me trying to pick up food. An apparent shift leader walks by me, sees me and then starts filling in some words on a paper. Completely ignores me, and yells “Wellness check!” No employee responds to her. I know she knows I’m waiting for someone to help me pick up an order. Leaves and I’m left standing there, ignored. For 10 mins employees see me and don’t ask what I’m there for so I try and find someone to help me.A girl who wasn’t in uniform starts writing on some paper in the delivery pick up area so I ask her, “hey can you see if my delivery pick up is ready?” She then responds, “what’s the name of the order?” I tell her the name, she then looks at the order… I see her looking at it and her response was. “Oh I’m not clocked in so I can’t give you the order”. So I ask her “can you find someone who can because I’ve been standing here waiting for someone to help me”. Ignores me and then walks off, while my order is READY. A couple of more minutes go by while I’m still standing there now getting frustrated because I know my order is ready, I’ve been waiting for like 15 mins now and no one is worried about helping me and why I’m standing there waiting by the register. Then a random employee at the opposite side of the building working in the kitchen comes over to help me. Asks me for the name of the order and then hands it to me immediately. So I was waiting 15+ mins for an order that was already finished. What a joke!Completely disgusting how these workers work here. 0 idea on how to work in customer service. The leader or whoever it was does not care about her job, you can see it in her attitude and face and her unwillingness to help customers or patrons inside.A lady walks in asking for drink carriers, she gets completely ignored and this poor girl working behind the counter serving guests alone by herself when I see multiple employees walking in moseying along with no urgency. It’s sad really. They need to fix this place up, get a bunch of new employees or new leadership cause this is not it.

Best location south of Brentwood here in LA!

Atmosphere: 5

Food: 5

Service: 5

The 2 girls working the front with piercings on their face we’re so rude and talking about how I wish customers would just tell us then stop and stare who says that right in front of him and got mad I asked for something and rolled there’s eyes at me even though I kept saying thank you and I apologize. Never coming again I loved coming for lunch but not anymore.

Atmosphere: 1

Service: 1

never order online from here the food is cold and they are so

Food: 1

only taking a star away for how rude the manager was :)

Theres a line every time. Only one person ever serving customers. Very slow and light with portions. Totally indifferent and unskilled workers. They just got a raise

Atmosphere: 1

Food: 3

Service: 1

Recommended dishes: Burrito