Winchell's Donut House

The memories of Saturday mornings of my dad interrupting cartoons with Winchell's 🍩. Is a memory Iwill never forget!! Yummy
THANK YOU WINCHELL'S

Atmosphere: 5

Food: 5

Service: 5

Weird vibe in this place, the staff is friendly but then not so friendly.

Atmosphere: 2

Food: 3

Service: 1

I've loved Winchell's as a Donut shop for over 50 years (various locations) however this location with customer service and initiating good and consistent customer service needs a lot to be desired & might I add a real and vask understanding and comprehension of the English language needs to be implemented even just on the most basic levels ..

Atmosphere: 3

Food: 4

Service: 2

This place is good as a filler if Nothing else is open. The service is so bad. Good luck trying to place an order over the phone if speak English. They dont understand. And if you try and clarify they give you attitude. I’ve ordered over the phone more than once and they constantly pass each other the phone because they don’t understand my instruction.

Atmosphere: 2

Food: 2

Service: 1

Had breakfast, and it was great!

Food: 5

They dont wanna take a $100 bill and my order was for $78.

Its suck.

Atmosphere: 1

Food: 5

Service: 1

They always make your sandwich wrong I always ask for the same sandwich and they always get it wrong they talk amongst themselves and they don't know how to give proper service

Atmosphere: 1

Food: 1

Service: 1

Burnt my bread

Atmosphere: 1

Food: 1

Service: 2

Because there is no corporate contact complaint line I can call.

I went into your store in Culver City and I have been buying donuts from Winchell's for over two decades, so I assumed this would be a pleasant transaction. I was helped by Maria, and I ordered the dozen donuts. I started to order and wanted to order bear claws and apple fritters, and Maria stated those weren't donuts. I asked what bear claws and apple fritters were considered if they weren't donuts. And she could not tell me. Maria stated they would be an additional cost, and I asked how much would they cost in addition to the dozen donuts. She said she didn't know. I asked Maria again, how much were the bear claws and apple fritters, since they weren't considered donuts, and she still did not answer. I asked if she could ask someone and she did not move or ask or find out the cost. I kept hearing through the ordering process what was included and I eventually had to ask what was not a donut in this donut shop, so I could hurry up and finish my order. While choosing my remaining options, another customer came in and was helped by another staff member. That customer was attempting to order, and Maria completely ignored me and was completely engaged in their conversation so much that I had to ask Maria if we could continue with my order. When I got to 12 donuts in my box, Maria closed the box and appeared to head to the register, I had to ask about my remaining 2 donuts. Then she bagged them. Another customer was attempting to pay and the other customers' bags of donuts they were purchasing were spread out all on the counter, and I was worried our items would be mixed up. The customer was asking their sales person to re-make a drink, and Maria, who was not helping that customer, ignored me and delayed in taking my payment. I finally was able to pay and she did not provide or offer me my receipt. I had to ask Maria for a bag so that I would not struggle carrying the multiple containers of donuts. This was the most frustrating and unpleasant experience I have ever had at Winchell's. To have Winchell staff not know their product, not know the pricing, and not listening or being responsive and professional or providing customer service at all. There are two other donut shops in Culver city and multiple bakeries and I chose to support Winchell's donut, but if this does not improve, I will spend my money elsewhere.

Atmosphere: 1

Food: 2

Service: 1

i sound shop

I ordered a chicken burger, but they made mine with ham.

Very good service, the güero Isidro always assists you with pleasure 👍

Atmosphere: 5

Food: 5

Service: 5

The black forest sandwich 🥪 and Chipotle begals are great

Atmosphere: 4

Food: 4

Service: 4

I visit it often, the service is varied, there are some that serve very well and others that not so much.

Atmosphere: 3

Food: 4

Service: 3

best apple fritter in LA, & the employees are so nice very respectful. treet you like family 🫡

Atmosphere: 5

Food: 5

Service: 5