One of the best ice cream experiences I’ve had! The chocolate ice cream at CREAM is on another level—rich, creamy, and full of intense flavor that hits just right. You can tell they don’t cut corners on quality. The texture is smooth and satisfying, and every bite tastes like pure chocolate bliss. Staff was super friendly and the whole vibe of the shop made it feel like a treat in every sense. If you’re a chocolate lover, this place is a must-visit!
Bills Money
Ice cream 2 scoops tasted old and had freezer burn. Definitely won't return. Grocery store ice cream is better. I didn't ask for a refund, but I deserve one. Maybe their ice cream sandwiches or other items are better.
Nolan Show
the guy was on a phone call when making my smoothie which had a solid piece of ice straight from the ice tray taking up 70% of my smoothie and continued to be on a phone call when ringing me up.
Atmosphere: 3
Food: 2
Service: 1
mx alix
GF ice cream and cookie options, small tables
Atmosphere: 5
Food: 5
Service: 5
Anvesh
I got super delectable two scoops of ice cream!!! There is a good variety of flavors, waffle cones, and cookies from which you could get mouth-watering ice cream cookie sandwiches and sundaes. I really, really loved this place!!!!!
Ranganathan Gowtham
Poor Service. Open late only plus!!
Atmosphere: 2
Food: 4
Service: 1
Zain R
The ice cream was bland and the cookie was rock solid as if it was 2 days old. Server was tuned out, and atmosphere was bleak.
Atmosphere: 1
Food: 2
Service: 2
Chuck Lee
**Review for Cream **
I had a very disappointing experience here. The management here is absolutely terrible. Not only did the he seem disorganized, but they were also extremely unprofessional in their behavior. The person (manager or owner) at the counter was rude and seemed uninterested in helping customers. It was clear that there was a lack of leadership, as there was confusion about orders and some items were unavailable without any explanation.
To make matters worse, I witnessed the manager (or owner) arguing with a delivery driver in front of customers, which was completely inappropriate. This kind of unprofessionalism made the entire atmosphere uncomfortable. The delivery driver that was already in the store was obviously next in line but the manager decided to ignore him and help another delivery driver that just came in. It looked racially motivated, but if it wasn't it just looked plain bad. It's a shame because the ice cream itself was decent, but the poor management and unprofessional conduct make this place not worth the visit. I won't be coming back, and I can't recommend it to others.
Atmosphere: 1
Food: 3
Service: 1
Nicole Taylor
So good! Just what I needed. Friendly, clean, and delicious!
Dietary restrictions: Gluten free options
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Fudge Sundae, Hot Fudge, 2 Scoops
I got to have a gluten free ice cream cookie sandwich, for the first time since going GF. It was delicious. The woman was also amazing at helping our son to branch out from plain vanilla. This is an amazing shop with a phenomenal staff. I highly recommend. Looking through the negative reviews it appears that people are really negatively reviewing themselves and not this shop.
Dietary restrictions: So knowledgeable about gluten free options.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ice Cream Sandwiches
S S
Had the cookie dough sandwich and it was genuinely one of the best I've had.
Atmosphere: 5
Food: 5
Service: 5
JCALVA13 JCALVA13
My first and last time trying this sugar factory! How does one promote vegan and plant based but yet everything they make has pounds of sugar!! ?♂️?♂️!
Ariyah Mandel
????
After dinner, my team and I headed to Cream in Cupertino for dessert, and it was a perfect choice! ? The location is spotless and offers an impressive array of selections. Make sure to read all the options before making your decision—you won’t want to miss anything! ?
For a rare treat, try the ice cream taco ?, or stick with a classic banana split ??. You really can’t go wrong with anything here. Pro tip: Ask the staff for their recommendations. They'll give you the inside scoop (pun intended) on the best ice creams and hidden goodies! ?
We had a fantastic time and will definitely be back for more! ?
Good pricing and good service!
One of the best ice cream experiences I’ve had! The chocolate ice cream at CREAM is on another level—rich, creamy, and full of intense flavor that hits just right. You can tell they don’t cut corners on quality. The texture is smooth and satisfying, and every bite tastes like pure chocolate bliss. Staff was super friendly and the whole vibe of the shop made it feel like a treat in every sense. If you’re a chocolate lover, this place is a must-visit!
Ice cream 2 scoops tasted old and had freezer burn. Definitely won't return. Grocery store ice cream is better. I didn't ask for a refund, but I deserve one. Maybe their ice cream sandwiches or other items are better.
the guy was on a phone call when making my smoothie which had a solid piece of ice straight from the ice tray taking up 70% of my smoothie and continued to be on a phone call when ringing me up.
Atmosphere: 3
Food: 2
Service: 1
GF ice cream and cookie options, small tables
Atmosphere: 5
Food: 5
Service: 5
I got super delectable two scoops of ice cream!!! There is a good variety of flavors, waffle cones, and cookies from which you could get mouth-watering ice cream cookie sandwiches and sundaes. I really, really loved this place!!!!!
Poor Service. Open late only plus!!
Atmosphere: 2
Food: 4
Service: 1
The ice cream was bland and the cookie was rock solid as if it was 2 days old. Server was tuned out, and atmosphere was bleak.
Atmosphere: 1
Food: 2
Service: 2
**Review for Cream **
I had a very disappointing experience here. The management here is absolutely terrible. Not only did the he seem disorganized, but they were also extremely unprofessional in their behavior. The person (manager or owner) at the counter was rude and seemed uninterested in helping customers. It was clear that there was a lack of leadership, as there was confusion about orders and some items were unavailable without any explanation.
To make matters worse, I witnessed the manager (or owner) arguing with a delivery driver in front of customers, which was completely inappropriate. This kind of unprofessionalism made the entire atmosphere uncomfortable. The delivery driver that was already in the store was obviously next in line but the manager decided to ignore him and help another delivery driver that just came in. It looked racially motivated, but if it wasn't it just looked plain bad. It's a shame because the ice cream itself was decent, but the poor management and unprofessional conduct make this place not worth the visit. I won't be coming back, and I can't recommend it to others.
Atmosphere: 1
Food: 3
Service: 1
So good! Just what I needed. Friendly, clean, and delicious!
Dietary restrictions: Gluten free options
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Fudge Sundae, Hot Fudge, 2 Scoops
Restaurantji Recommends
I got to have a gluten free ice cream cookie sandwich, for the first time since going GF. It was delicious. The woman was also amazing at helping our son to branch out from plain vanilla. This is an amazing shop with a phenomenal staff. I highly recommend. Looking through the negative reviews it appears that people are really negatively reviewing themselves and not this shop.
Dietary restrictions: So knowledgeable about gluten free options.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ice Cream Sandwiches
Had the cookie dough sandwich and it was genuinely one of the best I've had.
Atmosphere: 5
Food: 5
Service: 5
My first and last time trying this sugar factory! How does one promote vegan and plant based but yet everything they make has pounds of sugar!! ?♂️?♂️!
????
After dinner, my team and I headed to Cream in Cupertino for dessert, and it was a perfect choice! ? The location is spotless and offers an impressive array of selections. Make sure to read all the options before making your decision—you won’t want to miss anything! ?
For a rare treat, try the ice cream taco ?, or stick with a classic banana split ??. You really can’t go wrong with anything here. Pro tip: Ask the staff for their recommendations. They'll give you the inside scoop (pun intended) on the best ice creams and hidden goodies! ?
We had a fantastic time and will definitely be back for more! ?
Atmosphere: 4
Food: 5
Service: 5
Blueberry cheesecake is pretty good
Atmosphere: 3
Food: 5
Service: 4
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