Panera Bread

Good Atmosphere but just went for meetup.

Atmosphere: 4

Went for meetup. Good atmosphere.

Atmosphere: 5

This Panera location in Cupertino is a gem. From the moment you walk in, you're greeted with the comforting aroma of fresh-baked bread and a warm, welcoming atmosphere.

The space is spotless, the food consistently delicious, and the service top-tier. Whether you're grabbing a quick bite or settling in with a laptop and coffee, this café delivers excellence every time.

Special shoutout to Lucy, whose leadership and grace elevate the entire experience. Her deep understanding of the restaurant business shines through in every detail—from staffing to customer care.

Lucy’s kindness, professionalism, and ability to create a calm, efficient environment make her a standout. She’s the kind of person who turns a good visit into a great one.

Atmosphere: 5

Food: 5

Service: 5

I overheard the manager confront an employee about leaving a review as I picked up my food. Customer told her multiple times that he didn’t want to talk to her.

I've been a regular guest here for several years.

The crew here has been wonderful with me and so accommodating. The assistant/manager is a wonderful woman!

I would recommend Panera Bread on Stevens Creek to anyone that needs a warm meal and a cold drink.

Atmosphere: 1

Food: 1

Service: 1

Service is bad. Horrible bathrooms!

Atmosphere: 1

Food: 1

Service: 1

I go to this place to get my coffee every morning and the staff is always very friendly and helpful

Atmosphere: 5

Food: 5

Service: 5

At least the food is edible, but it is not worth facing the service.
Hilariously ironic how the receipt specifically states that Panera Bread strives for accuracy, since our inaccurately entered order forced us to pay more. When confronted, the manager kindly offered to refund us on the inaccurate portion of the order… so we could pay for the accurate version. All well and good, except we paid for taxes *twice.* Our refund did not include taxes. We ended up paying more for less, not at all getting what we were asked for. The manager only stared at the discrepancy and said “I don’t know, looks like a machine issue.”
After further pressing, I will concede that he offered us a free drink. We did not need another drink. We needed our money back. I’m not even asking for a full refund, but we unfairly paid taxes on a product we didn’t ask for that was taken back.

Atmosphere: 2

Food: 2

Service: 1

All ways can court on get a nice cold strawberry lemonade with sip club on a hot summer day!

Atmosphere: 4

Food: 4

Service: 4

very nice location. super big and friendly staff.

The manager was very rude to us today. We have been coming here regularly for years. We often come 15 minutes before close and never have a problem.

But today, the manager - after we already ordered at a kiosk - told us at pickup that it has to be to go. I was surprised. Asked why. Then he said when I ordered, we told you so. But we ordered at a kiosk, who told us? And when we were given a “To go” and “Dine in” option, we pressed the “Dine In” option.

Manager then made up story how an employee an employee had told us so. No employee had talked to us! So I added the manager to ask the employee to come talk to me. The manager then went to speak to the employee in Spanish and later the employee came in front and said to the manager say “yes I told him” and walked away. This is not the way to treat your customers.

Atmosphere: 3

Food: 4

Service: 1

Lovely staff. Food was great, too!

Food: 5

Service: 5

Got one of the chicken salads that comes with roasted corn. I used the kiosk to order, and customized it for extra corn. There wasn't any corn at all in the salad. Very disappointing. Not a big deal, but very odd. The outdoor area was nice, with lots of places to sit.

Atmosphere: 4

Food: 4

Service: 4

Quality of foods and beverages are excellent, large seating area with great outdoors tables and chairs. Service leave much to be desired to say the least: the old female indian manager lack basic manners and civility, Likewise, the men rest room was just ghastly, wet floor with and smelled of urine. Overall, my experience here had been very disappntĥing in contrasr to other good panera.

Atmosphere: 1

Food: 4

Service: 1

No doubt

Atmosphere: 5

Food: 5

Service: 5